If you navigate to another app to check passport details or get your phone number, for example, the app will be frozen when you return. A little frustrating but otherwise it’s the only way to get around Vietnam.

It was a shocking experience! First of all I found out that if you buy the same ticket on a more comfortable and bigger bus it costs you exactly 50% less than booking with 12GO, which is insane profit margins and for such a big well known company I expected more than to be ripping off its customers. Secondly, the mini van was tiny and they made sure to fill up all the seats, so bags and suitcases had to go on laps and by our feet when there already wasn’t much room as is. Thirdly, it said it included drop off to our hotel and then the mini van driver dropped us off 30 minutes out of town and we were forced to pay to get a lift in his friends tuk tuk. They definitely tried to rip us tourists off as much as possible and all worked together very well in doing so! Horrible experience and would not recommend to anyone! Better to just book a local bus directly at the station and then source your own transportation to your hotel. I would only use this app as advice for my trip. Book local instead.

This service is a Scam!! Please stay very far away from 12GO Asia. We were sold fake tickets by this company (tickets for a train that does not exist) and when we contacted customer support, they keep asking for proof of cancellation. WE CAN’T provide proof of cancellation for something that does not exist. After 10 emails back-and-forth, they’ve refused to give out money back. I was shocked to see that company with a platform of this size, actually engages in taking money from people under false pretences. Disgusting behaviour. Booking number: SOWEB1025TWE4NTPG

Our bus from Krabi to Bangkok was suddenly cancelled while we were already in Krabi waiting to be picked up. There was no prior notice, no explanation, and no alternative solution offered. We were simply informed of a refund, leaving us stranded with urgent travel plans and no time to make other arrangements.The customer service was completely unreachable — the phone number was not answerd and the chatbot provided no real assistance. In a situation like this, especially when travelers are trying to reach the airport on time, this level of irresponsibility is unacceptable.Cancelling transportation at the last minute without proper support shows a serious lack of professionalism and care for customers.I would strongly advise others to reconsider before booking.