THE WAY THE ACCOUNT WORKS AND IS DESIGNED, It completely stops you of cancelling a service, if the car/driver is not coming, without a penalty cancellation fee, it happened to me. I ordered a service through the app and the driver never came but kept the app open without cancelling for more than 40 minutes, I guess he/she finally gave up. This is how the scam works: costumer orders a service, it gets accepted by a driver and shows how many minutes it will take him/her to come, then it seems like freezing in time because the car never moves in the map. Do not bother messaging or calling they would not be answered. Because the customer doesn’t want to cancel because they will have to pay a penalty rate, it gets stuck with the app being occupied by a service that will never come, the driver pushes for long and as the customer gets more desperate, the customer might end up cancelling so it can get another cab, (freeing the app engaged with the never-coming ride and paying a cancellation fee, big win no effort and petrol). Therefore the driver gets money without doing the ride just sitting there, just waiting long enough, then he can do it again with the next customer etc, not risking bad feedback, not spending petrol, not having to deal with the customer, in fact they can as well be just at home with the phone on their hands, enjoying a movie. IT is very wrong and very easy to cheat as a driver or so it seems, and get away with it. It is a shame because it gives you such little credibility and reliability

I’ve used Uber for a long period of time and it’s worked for me. However on 2 recent occasions I’ve been hit with a fine for allegedly not being at the pick up points to meet the drivers. The first time was a few weeks ago at LAX. I was in fact standing directly in front (within 24”)of the LAX international departures pick up point that I’d specified when booking. There were plenty of parking spots at this meeting point. However I discovered the driver had parked 20 metres away behind SUVs and I couldn’t see him in the throng. Uber hit me with a fee for not being on location !! The 2nd time was a few days later in Canberra. The driver come to the opposite side of the pick up point on an 8 lane boulevard and parked. I couldn’t see him or cross because of trees and traffic. So I got hit with a $10 fee for not being at the pick up point. It seems this is being used as a top up device by Uber and/or drivers to cream additional money from customers. Beware !! Theres just been a 3rd time. Rajesh the driver stopped a good 30 to 40 metres short of the pick up point. I had to walk through the traffic at night to find him. I told him this politely, his response was hostile and arrogant and he rated me down in the customer rating system. This is either a scam or the technology doesn’t work or some drivers are wilfully passive aggressive. I guess we will never know which.

Fabulous especially when in a town or country you are not familiar with so that you don’t feel you are ripped off by taxis ‘negotiating’ (telling you an outrageous price because they know you are a tourist) because you can’t speak the language - instead the app is the same worldwide. Only have had one bad experience when Uber driver refused the fare after accepting because she realised the fare was to the airport and didn’t want to pay the toll in Melbourne yet I would be paying as the customer. She waited and wanted me to cancel and I said no but I was charged a cancellation fee for not showing up - Uber help via the form was very helpful and reversed it as they could see via the app that I waited and immediately requested another Uber once the other one cancelled. I believe there is a help line which I will use immediately if ever this happens again. Thankful I left plenty of time to go to the airport and there were lots of Ubers…the next driver said it is a common thing to have issues with driving to the airport but he said it really shouldn’t be as he has always had a return ride from the Uber waiting area at the airport. This has not put me off and I have used Uber in many countries.

The payment experience within this app is shockingly bad. Lots of credit cards don’t work unless you are with a major bank, so I generally avoid Uber. Today however my employer generously gave everyone a $150 Uber voucher to get home from the work party, so I tried the app again in advance to add the voucher. It confirmed the voucher, so I planned on using it to get home. Then, at the party when I actually want to get home, the app asks me to choose where to go, confirms the voucher will be applied and it is $0 extra, asks for a pickup location, and right at the end of the flow asks how I will pay. Since it is $0 this doesn’t make sense, so I try to go back and confirm it is applying the voucher and try again… same result. So I check voucher isn’t a payment method - it’s not, but there is gift card which might be the same thing… but that asks for a PIN which isn’t in the voucher email. So I try to contact Uber for help, but their help option is just simple text menus and nothing answers my question, and there is no way to contact a real person for help - Do you need more help just takes you in a loop. So I give up and try adding a credit card for the $0 “ payment” - no luck though, it gives an error saying the payment method’s not currently available. After a few retries it worked so fortunately I got it to book - but I must say every time I’ve ever tried to use a Uber product it has felt like an ordeal and this was no exception. I’d recommend a taxi or another app over Uber.

Uber needs to be tougher on drivers. Had a driver last week confirm he picked me up while I was still waiting at the pick up zone and I could see on the map he never came anywhere near me. I watched on the map as he drove down the road, ended the trip nowhere near the drop off and I was charged the full amount for the trip! Put in a request for a refund but that takes 7-10 business days to go back into the account. Surely if Uber tracks both driver and passenger locations it should be pretty obvious that he left me stranded. Then today I tried to get a ride, waited 15 minutes for someone to accept the ride only to cancel a few minutes later. Once you accept a job you should finish it unless there’s an emergency, and in that case they shouldn’t be able to accept another offer for a time. This app used to be a great alternative to overpriced, scammy taxis but now they’re just as bad and nearly as expensive, pulling all the same bull that taxi drivers do.Update: still cancelling. Taking an hour to get a ride. Got cancelled on 4 times with ridiculous wait times and still costing me $45 to get to work. If you get cancelled on more than twice you should be prioritised, driver should have to contact to cancel and you should get a heavy discount. I’m just trying to get to work and lazy drivers are going to cost me my job in that case I will sue for lost income. Fix this app.

Uber was once a reliable and convenient service that I used with great satisfaction. The ease of booking and the consistently excellent service made it my go-to choice for transportation. However, I regret to say that the quality has deteriorated significantly over time. These days, booking an Uber has become an exercise in frustration. More often than not, my rides are canceled, and I find myself waiting for extended periods before finally securing a trip—usually by the third attempt. This level of unreliability is incredibly disappointing and has led me to seek alternative transportation options. The introduction of UberPet was something I initially welcomed, as it seemed like a great solution for traveling with my furry companions. However, I've experienced similar issues with this service as well. Rides are frequently canceled, making the entire concept of UberPet feel pointless. It's disheartening to see a service that was once a shining example of convenience and efficiency fall so far from grace. Uber needs to take urgent steps to address these concerns and regain the trust of its customers. The decline in service quality and the unreliability of both regular Uber rides and UberPet has led me to stop using the platform altogether. I hope that Uber recognizes these issues and works towards the improvements necessary to restore its reputation as a reliable and convenient mode of transportation.