Hi! We would be glad to help you❤️ Could you please check if you are using the same Lensa account on the device as before? Please note that avatars are connected to the Lensa account, and the email address associated with it may be different from your Apple ID email.Furthermore, it is necessary to use the same authorization method to log into your Lensa account. We offer three options: logging in directly via email address, using your Apple ID, or using your Google Play account. If you use a different authorization method, it will be considered a new app account.We are eagerly awaiting your feedback and an update on the review! If the above steps do not resolve the issue, we will provide further instructions 😉

Hola. Agradecemos tu entusiasmo y nos alegra que hayas disfrutado de nuestra aplicación. Nos esforzamos constantemente por ofrecerte una experiencia excepcional, y tus comentarios son fundamentales para seguir mejorando. Si tienes alguna sugerencia o idea que desees compartir, no dudes en hacérnoslo saber. Vlad

Thank you! Happy that you like the app :)

Hello! Free edits should be available in Lensa :) If you observe any problem with these options, please contact our support via the "Settings" section. We will help you to solve the issue :)