They are really bad. When I first placed my order, i got two options, first to pay with cash and second to pay online. With cash on delivery they were charging 10rs extra, so I clicked on pay online. As soon as it redirected me to google pay, it still added 10 extra, although i am paying online. So i cancelled the transaction, but when I redirected my order was still placed with extra charges. So i went ahead thinking who'll fight for 10rs, however i was feeling bad because i was already paying 22rs for handling and GST. When my order was delivered it didn't had all the products and some were missing and when i raised the chat no one connected me for 30 mins straight and when i kept my phone for 5 mins, someone named Shama came and closed the chat with prompts. I had to return the product and they gave zepto cash!!! I didn't wanted to waste 100 in total coz i was not planning to use it future. So i placed a new order and again they did the same, they showed some different amount and then different amount in gpay and then if someone wants to cancel you cant do that coz its now placed. Beware, these guys will show 0 for delivery 0 for surge but when you click on (i) then you'll see 19+2 added as handling and gst charges. I wasted 400+ in single day but you should not. Use swiggy they are also good. They simply has low prices but zepto in the name of 'Daily' gives same price products and will reduce amount on coriander, curry leaves and main veggies are same high prices.

This is my second time leaving a negative review because the service just keeps getting worse. I’m a very regular customer—I place orders every single day, sometimes multiple times a day. And despite that, I’ve had missing items, wrong products, damaged products, and absolutely pathetic customer support. This time, an entire item was missing from my order. The worst part? There isn’t even an option to report a missing item or request a refund through the app. What’s the point of having a “Support” section if it can’t handle one of the most basic issues a customer can face? Instead, they make you send an email and wait 24+ hours for a response. No proper live chat. No customer care number. No way to speak to an actual person. Just useless automated replies that don’t solve anything. How is a customer supposed to trust a platform where items can simply go missing and there’s no immediate way to report or resolve it? For a company that claims to value customer experience, the support is honestly one of the worst I’ve dealt with. If you’re lucky, your order arrives correctly. If not, you’re left chasing your own money. I’ve finally uninstalled the app, and I genuinely wouldn’t recommend it to anyone until they fix their customer support and refund process. There are plenty of other grocery delivery apps that handle issues far more responsibly. Save yourself the frustration and use a different app.

Worst worst worst! Had a very bad experience by zepto Nashik. I literally suggested app to 7-8 peoples. But now i have asked them to deactivate concerning their safety. The delivery boys zepto hired in Nashik are worst. They even refused to come to home to deliver. Left the parcel at gate saying that take it if you want otherwise leave it. Had one incident yesterday. Zepto delivery boy called me saying that come at the gate to collect your parcel i am not coming up. I told him that i am not coming. I have mentioned my flat number in the order please come up. He came and start abusing saying that you people dont even cooperate. I said i have paid the delivery fees and handling charges on the app. He started abusing me and my family . I said i will file complaint on the app. He threatened me by saying i just joined zepto i used to be a goon, i dont have a problem if they fired me, but i will see you, I know where you live now i will come again and he took a parcel as well. After this i filed complaint on the app . They said we cant refund you as its showing parcel is delivered. But we will investigate. THATS IT. They ended the chat after this . I asked one question in app. That what should i do if he come again. There response was sorry the matter is under investigation we cant do everything right now we are ending the chat. Wowww even AI dont give such pathetic response. I have deactivated my account. And asking my referrals to do so. I hope zepto will stop its service in Nashik.

l've always had a terrible experience with Zepto. First off, the delivery times are consistently longer than advertised. My last order took a staggering 1 hour and 30 minutes to arrive. On top of that, there are always missing items or different products delivered, often at a lower price. What's worse is that Zepto's delivery team or supervisors never inform you about missing or substituted items, and they don't update their system for automatic refunds. As a result, you're forced to raise a complaint by chatting with an agent. The complaint process itself is frustrating and time-consuming. You have to upload images, explain the entire situation, and then wait for an agent to respond—who takes their sweet time understanding the issue.This entire process can take anywhere from 20 to 40 minutes. Customers are left with no choice but to either accept the missing items or spend a significant amount of time dealing with the complaint process just to get a refund. It seems like a poor business strategy designed to squeeze out extra money from customers.All in all, the time spent selecting items, placing the order, and getting a refund confirmation on Zepto can easily take 1.5 hours. Honestly, it would be much quicker and more efficient to just walk to a nearby store to pick up what you need. It would save both time and money.