I quite rely to eWallet since MCO in 2020. Convenient and easy. But I encounter the money is not credit into my wallet when I reload. Twice some more for that incident. I calling CC but nobody pick up and direct hang off the call. I sent email to CC but the response email too slow. After that, news come out saying eWallet having issue and system will solved right after noon time. Should be apps itself sent notification to all user but not user get the notification from news. That morning all my previous transactions keep on sending in to my phone. I felt curious and just ignore. Who knows the system is down since early morning. Recently when I wanted to scan for payment, couldn’t work well even my connection is good 5G. If there’s any implementation for the apps, pls inform all user up front like bank system. Bank will share notice when user log in apps, it’s quite good idea so everyone is aware of the system maintenance. EWallet management can consider it. Must think a good solutions since encounter system down without notification and user quite panic can’t use for transaction as well as RFID.

Agree with many other reviewer comments regarding an app for TouchnGo that overlooks integration of the very thing that launched the company branding and services in the first place - imagine years of installing all the touch and go payment interfaces for scanning TouchnGo cards at tolls, parking, etc but when you finally launch an app, the developer and the company doesn’t even think of bringing value to the app despite many feedback by the users that it is important for the app to facilitate reloading of TouchnGo cards since we link our cards to top up the ewallet in the first place.This is even more crucial now than later since direct payments from ewallet are not available at places where users want to use it most such as for tolls and parking or public transportation because we can only pay by only cash or TouchnGo so we need to top up our TouchnGo cards frequently (do you see why it would be useful for us to continue to use this app if only one of the things we could use this app for would be to be able to top up the cards? So it is really disappointing that it is not possible with this app).Meanwhile, at other places we can always choose to pay by credit card or the plethora of other epayment apps. So if your app is just like the others, then there really is no point to use this app 😋 The management should really rethink the strategy and execution for this app.

I’m really disappointed that I’m unable to load my card and or use the e-wallet for my public transport fares as that was why I decided to try this app in the first place. Luckily I didn’t reload too much the first time, no thanks to the vague and unclear language that never just said outright that “you can’t use your e-wallet credit on public transport”. That could have saved me a lot of trouble. I did use the credit eventually after quite some time at TnG vendors, but that’s not what I intended this app for and it wasn’t my first priority for this app. TnG wallet = TnG reload, should be simple as that. Everything else is a bonus.Yeah I bet I’m gonna get the same spiel from the touch and go team about MiFare and blah blah blah, but I’m going to go out on a limb here and assume that others also faced the same problem.No doubt I can use the money I’ve loaded elsewhere at vendors, but it’s not worth it and I would rather use other cashless apps based on ease of use and rewards offered. The toll rebates make the toll(s) worth it, but once the rebate is over, there honestly isn’t a great need to use this app to pay tolls seeing as the wallet credit and physical card credit are not interchangeable.

Every tng product is such a pain…. The new NFC card is to help make life easier but it is such a pain to top up. Asks you to tap at the back of your phone but you end up tapping a thousand times before it reads. Turns out tapping the front of your phone where the ear piece is works better but even that is by luck. Making you tap so many times when it doesn’t even work properly seriously causes major frustrations….. similar with the RFID where its suppose to make our lives easier to just drive through but you end up reversing so many times before it gets detected. The NFC card is just the same. I am seriously struggling to understand why…. every time you announce a product that is suppose to take us 1 step forward, it actually drives us more ballistic by launching us 1000 steps back….. so so so so frustrating……. and i don’t get why suka suka take money from my wallet, suka suka take money from the card depending on which toll i go through. make up your mind la and standardise everything for goodness sake. Why can’t everything just come off the wallet without having us top up the card. Extra steps for no reason…… RFID / TNG card deduct from wallet. Those that don’t use wallet can just go top up their cards…… what’s so difficult…….

This new update from your developer, make number for prepaid number easily mistake. If in our contact number contain double 00 eg +600******* , even it should be +60******* we as consumer can easily mistake. Even after call your careline , u still insist it is customer mistake, so no refund. Frankly, on previous transaction i dont have any issue regarding this additional number because , previously the number that we always use for topup transaction always the same & no confusing additional number. Hope your team can fix this issue so no bad issue in the future. Im so disappointed with your customer officer in your careline on how they manage this problem, their attitude is so bad. Maybe im just 1/4 of the population of customer having this kind of issue, but still we have right, dont let us down even u think this is just mere problem. How about if i do large prepaid transaction in the future & i got this problem back? From i can see here your team dont want take any responsibilities & action regarding this problem, your solution claimed from your ewallet department is ‘blaming your customer for their own mistakes’ even your app right now is easily confusing. Shame on u!!!

I have order MCD on the self service kiosk but after my eWallet deducted the money, MCD told me they didn’t receive the order and transaction, means tng is holding my money. I have reorder my lunch and requested for refund through tng on 12th June. After 10days, on 22nd June I still haven’t receive the refund and I contacted the customer service again. They said they have informed the related department and I can receive my refund soon. But unfortunately after 5 days which is on 27th June, I still didn’t receive the refund. The whole process last for 15days and idk why it take so long for tng to pay the money back for me. If the payment amount is huge what should the tng user do? Tng is holding the money for so long and I need to check it again and again if I have receive my refund or not. I think it is quite easy for you to verify my transaction back as you have all the data. I don’t want to blame this problem to the live chat agent through customer service as I think that was the company’s problem. And at last I still didn’t receive my refund 😊 hope that you can notice this problem and fix it thanks.