First time user (and maybe last), I tried to book a room with Hopper app and chose Price freeze. However i was unable to book, the app said the room is unavailable. I was under the impression that price freeze will be refunded automatically if it’s not exercised, but unfortunately it’s not the case (after the support team explained) To make it worse, I tried again to make sure it was not app or network glitch but same error and I was charged for the second time. I then finally managed to book the room directly. In fact I was already in front of the reception (was in a hurry and going to extend for another night with my family waiting for me to go out) and was told that the room was available and they gave all rooms availability to affiliated companies, just that they never heard about “Hopper”. After a week, I realized there was no refund, I submitted a report and explained the situation, however my case becomes like “hopper”, passed over from one person to another, one person said it will be refunded partially, but the others said no refund possible so there seem to be internal communication issue too. I don’t know how this booking scheme works in background, but as first time app user, the price freeze feature looks like a scam to attract new customers, take their money out then bye bye. If we are not able to book due to any given reason (non-user issue) then what is the point? Thanks to Adele, Donia M, Andres M, Anj D, Marwa M, then back to Donia M, and Karen P for the effort but sorry I’m not a happy first time user of this app, not even a customer as I have never used this app to book yet.

It’s been a month and half that we have been asking for a refund following the cancellation from the airline of our flight - Hopper booking number GCYTWV . We paid for the extra VIP service and my wife, after dealing with multiple agents and receiving conflicting responses, got an EOS (end of service) notification this morning advising that the case is closed despite telling us yesterday they were still working on getting the refund from the airline. We have asked for evidences of communication between the airline and hopper, evidences of the cancellation by the airline, a case number for our request from Singapore Airline… you’ve got nothing and got nowhere. A company should always be judged on how they fix problems when things go wrong. Hopper gets a big 0/10! DO NOT USE HOPPER TO BOOK YOUR FLIGHT OR PAY FOR PROTECTION SERVICE WITH THEM, it costs about $800 for this service and get you nothing.

Would give this app zero stars if I could. I have credit with them and am currently trying to use the credit to book a flight to see family I’ve not seen since the pandemic, in hopes I could make it in time for the anniversary of my fathers passing to be with them. I have waiting 4 days now, with no solution, not only so, the company changes support agent everyday, resulting in the original ticket agreed being unavailable, and now, missing the event mentioned earlier. Their app would not allow me to select the itinerary myself, and their payment system won’t accept credit card from 3 different financial institutions, which they asked me to provide, and I followed through with the instructions. I would not recommend booking flights on this app, I can’t speak for the other services it provides, but strictly flights, I would recommend you avoid. As of right now, there’s still no solution, with my money help by them and no refund solution provided either. Very disappointing user experience, many dark patterns.

I never write reviews but I am so annoyed by this app i felt i had to. Used price freeze function then decided to book room as it was school holidays. For some reason hooper could only let me book a room for 3 people when I had request 4 and it was going to allow me to book it. But if i made a booking without doing a price freeze i can book the right room?! How does that work. Because of this I am then compelled to get a price freeze refund and pay all up front for the room i orginally wanted when i could have just done this (and paided later) on any other travel app. Anyway waste of time for me. Be careful with freeze function.

Such a bad even worst experience. It has charged my card twice. First the price was $499 for booking and that deducted $594 from our account but charged us twice. Since yesterday i m trying to find there Customer support no or email. Could find anything. My card has been charged twice now and i am helpless what to do? Very very very bad experience. Deleting this app from our phones and will share this experience with my friends colleagues so they do not download this app at all. Scammers. We need an answer from their customer service to provide us the solution and give our money back.

I added the flights I needed to visit family in January. I went through everything and at the end it said there was an error and that my flights weren’t booked. My card was however charged and if you didn’t pay for premium, you have to call an international number to get help. Problem for me is I tried that but since there is no booking, there is no reference number. I am very disappointed and angry with this app. Now I’ve lost hundreds of dollars and can not for the life of me get to go see my nana for her 80th birthday