Getting into a car accident or experiencing a breakdown on the road can be stressful and dangerous—especially in high-traffic areas or on major highways.
If your car breaks down, move it to a safe location if possible, turn on your hazard lights, and avoid standing near moving traffic. Once you are safe, contact your insurance company or takaful operator for 24/7 roadside assistance or towing services.
Quick Reference: Insurance & Takaful Emergency Hotlines
Save your insurer’s emergency number in your phone contacts before an emergency happens.
| Insurer / Takaful Operator | Primary Hotline | Alternative Number / WhatsApp | Program / Service Name |
| AIA | 1 800 88 8733 | 03-7989 0352 | AIA Auto Assist |
| AIG | 1 800 88 6990 | 1 800 88 8811 (General Enquiry) | Emergency Roadside Assistance |
| Allianz | 1 800 22 5542 | — | Allianz Road Rangers |
| Berjaya Sompo | 1 800 18 8033 | — | Rakan Auto Assist |
| Chubb | 1 300 88 0128 | 03-7989 0348 | Roadside Assistance Helpline |
| Generali Insurance Malaysia | 1 800 22 2262 | +603 2779 6923 | 24-Hour Roadside Assistance |
| Liberty General Insurance | 1 800 88 5005 | 1 300 888 990 (General Enquiry) | 24/7 Emergency Roadside Assistance |
| Lonpac | 1 300 88 1138 | 03-7989 0331 | Lonpac Road Assist |
| MSIG | 1 800 88 6744 | — | MSIG Motor Assist |
| Pacific & Orient | 1 800 88 2121 | — | Total Assist |
| RHB Insurance | 1 300 880 881 | 012-932 4854 (WhatsApp) | 24-Hour Roadside Assistance |
| Takaful Ikhlas | 1 800 88 1186 | — | Bantuan IKHLAS Road Assist |
| Takaful Malaysia | 1 800 888 788 | Tele Bantuan Mobile App | Tele Bantuan |
| Tokio Marine | 1 800 88 1301 | 03-2053 5800 | Roadside & Breakdown Assistance |
| Tune Insurance Malaysia Berhad | 1 800 22 8863 | Tune Protect Mobile App | Tune Protect Auto Assist |
| Zurich | 1 300 88 5566 | +603 7989 0345 (WhatsApp) | Zurich Roadside Assistance |
National Emergency Fallback: Accident Assist Call Centre (AACC)
If you are involved in a road accident and are unsure who your insurer is or cannot reach them directly, call the Accident Assist Call Centre (AACC).
AACC Hotline:15-500(Available 24/7 Nationwide)AACC is an industry-wide roadside service operated by the insurance industry in Malaysia to assist motorists with:
- Connecting with your specific insurer or takaful operator
- Emergency roadside and towing coordination
- Verifying insurance or takaful coverage details
- Accident procedures and motor claims enquiries
Note: Towing arranged through AACC may be chargeable if not directly covered under your policy terms. Always try contacting your direct provider first.
What to Do If Your Vehicle Breaks Down
- Pull Over Safely: Move your vehicle to the emergency lane, shoulder, or a safe location out of active traffic flow.
- Increase Visibility: Turn on your hazard lights immediately. Set up a safety triangle behind your car if safe to do so.
- Stay Safe: Stand behind the guardrail or away from traffic. Never stand directly in front of or behind your vehicle on a busy road.
- Call Your Insurer: Dial your provider’s emergency hotline. Provide your IC, vehicle registration number, exact location, and details of the issue.
- Wait for Panel Assistance: Refuse help from unauthorized tow trucks that arrive unannounced at the scene. Only accept towing authorized by your insurer or official highway authorities (e.g., PLUS Ronda).
Essential Policy Details to Verify
Before an emergency occurs, review your motor policy to understand:
- Towing Allowance: Whether towing is free up to a specific mileage limit (e.g., 50 km, 150 km) or capped at a maximum monetary value.
- Included Services: Minor roadside repairs such as jump-starting a flat battery, changing a spare tire, or fuel delivery.
- Workshop Destination: Whether towing is restricted to panel workshops or the nearest approved repair center.
Compare and Renew Car Insurance with BJAK
Having the right roadside coverage ensures you are never stranded on the road. Compare benefits, towing limits, and add-ons across multiple insurance and takaful operators in Malaysia before you renew.
Get your free car insurance quote and check available coverage options today at BJAK.
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