Hawk - Discourse

Community Fragmentation: When Growth Becomes Your Obstacle

Only the most privileged of community practitioners will make it to retirement without experiencing the stress of chasing growth targets at least once in their career. The majority of us have had a close relationship with engagement statistics at some point, and what a fickle friend they can be. During

community management

The Hawk Origin Story (A Community Builder’s Privacy Paradox)

The Paradox Defined The privacy paradox is the delta that exists between our attitude towards protecting our personal privacy and reality of the way we behave online. Had I known about this incongruity when I first encountered the internet, I might have done things differently. My story started innocently enough

community management

Building Communities That Think

Social media and instant messaging fundamentally changed how we talk to each other. The paragraph has ceded power to fast moving and ephemeral chat that inevitably leans toward the shallow and reactive. Easy and immediate access to information, has replaced depth with speed in both digital and offline conversations. We

community management

Strategies for keeping children safe in your online community

We are at a point in the evolution of online behaviour where privacy and safety are finally getting the attention they deserve. Around the world, new laws and standards are changing how online spaces operate, especially when it comes to protecting children and other vulnerable users. Community managers and site

success stories

How Discourse Scaled to $10M ARR With Only 1 Salesperson

It all began in 2013 with a vision – and a small team of engineers building a product that would disrupt the rapidly stagnating online forum space. While we didn’t specifically call it out at the time, we were going to market with a product-led sales strategy that we nurtured

community management

Dealing with Toxicity in Online Communities

Online communities are places where people should be able to come together to share ideas and learn from each other in an environment that is safe and enjoyable to participate in. In healthy communities, members follow established guidelines and norms to create a culture of collaboration and mutual support. Occasionally

use cases

How Does Team Discourse Use Discourse?

Editor's note: Updated February 9, 2023 to reflect that Discourse now has a chat feature that we use internally. As we claim on our website, we use Discourse as our primary team coordination tool to build… Discourse! * Collaboration Tool * Product Management * Task Management * Support Ticketing * Knowledge Base Collaboration

design

It's Time We Talked About Tags

Consider the typical sections of a daily newspaper: Arts, Sports, Business, Travel, Local, and World. Any given article belongs to just one of those sections, and the content in each section is quite different, such that some people, for example, may only ever read the Sports or Business sections. These