TELUS Digital

Don’t miss “Uncharted: The AI safety & security summit” taking place next week! Save your seat: https://lnkd.in/eqs553Zq

The app store playbook is being rewritten. 📝 In the 2010s, brand success often meant topping app store charts and mastering SEO. But as Andrew Carter, TELUS Digital’s director of engineering practices writes in The AI Innovator, the battlefield has changed. Discovery is becoming less about where you rank and more about whether you are visible and easy for AI tools to surface. Brands that fail to optimize for AI discovery risk being left out of the loop entirely. Read the article here: https://lnkd.in/euGFyr6X #LLMOptimization #UXStrategy #AIRevolution

The Artemis II astronauts weren’t the only ones among the stars recently. 🚀 TELUS Digital has earned six stars (additional distinctions) as part of The 2026 Global Outsourcing 100 list managed by IAOP®. On top of being named to the list for the 10th consecutive year, we've received the following stars: ⭐ All Star Company ⭐ Sustained Excellence ⭐ Top Customer References ⭐ Top Awards & Certifications ⭐ Top Programs for Innovation ⭐ Top Programs for Social Impact Each star is a credit to the work our teams do for our clients, their customers and the communities in which we live. For those who have contributed to our mission, thank you. #GlobalOutsourcing100

We're co-hosting The World Models and Architecture of Reality Summit taking place this Thursday, featuring a robotics panel moderated by our VP of AI Growth and Solutions, Sce Pike! Register today → https://luma.com/643g0v2t #WorldModelsSummit #PhysicalAI

Is your contact center strategy a legacy artifact? For years, the CCaaS promise was simple: Automate to save. But efficiency is no longer the ceiling — it’s the floor. The brands winning right now treat their contact centers as revenue engines. That means: • Automating after-call work to relieve agent burnout • Setting empathy guardrails that specify when humans must step in • Deploying large action models (LAMs) that act, not just talk • Using AI personas to train agents up to 50% faster Abby Spahich, global VP of digital CX and head of go-to-market here at TELUS Digital, shares five steps to modernize your CCaaS strategy and start driving measurable growth: https://lnkd.in/efm6Mdva

We won! 🏆 Earlier this week, our Talent Acquisition team accepted the "AI Pioneer: Best Talent Acquisition" award at the LinkedIn Talent Solutions Awards ceremony in Manila, Philippines. Our recruitment strategy puts human-led decisions at the center, supported by ethical AI. By automating high-volume tasks, we’ve achieved up to a 50% time reduction per interview – helping our clients access top talent faster and build teams that win the moments that matter. Great work starts with great people! #LinkedInTalentAwards #AIPioneer #FutureOfWork

When a customer calls your contact center, how much does your AI already know about why they’re calling? 🤔 Orchestration is what makes that possible in CX AI, breaking down silos and connecting systems so AI can understand the complete customer context and drive resolution across channels. On “Questions for now,” Nuri Gocay, director of contact center platform architecture at Zendesk, and Abby Spahich, global vice president, digital CX solutions at TELUS Digital, explore what orchestration requires organizationally, how to build a business case for it and why resolution is the primary measure that reflects success. 🎧 Listen to the full episode: https://lnkd.in/e3E74Cih #CXAIOrchestration #CXAI #ZendeskRelate

Join us at Queensyard after Agentforce NYC 🍸 The World Tour is a sprint. Take a beat to unwind with TELUS Digital once the day wraps up. We’ve reserved space at Queensyard for drinks and conversation with some of the best folks in the Salesforce ecosystem. Come for the view, stay for the company. Location: Queensyard, 20 Hudson Yards (Level 4) Time: Wednesday, April 29, 4:30 PM https://lnkd.in/eeCMNK5r #Agentforce #Salesforce #Networking

The future of CX isn't AI or apps. It’s the total convergence of the two. As TELUS Digital’s Global SVP, Service Delivery and Operations, Jamie Timm writes in Contact Center Pipeline – the most compelling CX will emerge from bidirectional integration, where channels become invisible and customer journeys become truly seamless. For contact center leaders, that means shifting the focus from managing channels to designing end-to-end journeys across AI, apps and human agents. Get Jamie’s full take: https://lnkd.in/ekDWDCdF #FutureOfCustomerService #AgenticCommerce #AIIntegration

Join TELUS Digital at Google Cloud Next! ☁️ From April 22–24, see how our Google Cloud partnership delivers secure, scalable solutions across infrastructure, AI and automation. 📍Catch us at booth #3716 throughout the event 🥂 Join us April 22–23 at the T-Suite (Mandalay Bay Penthouse) 🎙️See TELUS Digital's Global SVP, Delivery and Service Operations, Jamie Timm, on the panel: Beyond Connectivity: Building the Agentic Telco with Google Cloud" 📅April 24, 12:30 PM | BRK1-133 🤝 Connect with our team throughout the event: https://lnkd.in/eEv5w3jb