Support

WordPress.com is a managed hosting platform that runs the open-source WordPress software. As part of our commitment to making development and site management easier, we offer several ways to get support based on your hosting plan and needs.

This guide explains the support options available, what’s covered, and how to contact our team.

Support options

• Paid plans: Customers on WordPress.com paid plans have access to fast, expert support—available 24/7.
• Free plans: Users on the free plan can receive help from the community through the WordPress.com public forums.

Scope of support

We are more than happy to answer questions related to WordPress.com and provide advice or suggestions for your site. Feel free to ask us anything related to your website’s development, design, customization, coding, and hosting. This can include:

• Troubleshooting issues with WordPress.com-hosted sites.
• Help with built-in features like backups, staging, and the block editor.
• Questions about code (HTML, CSS, or JavaScript) when used within the platform.
• Questions about WordPress.com developer tools such as WP-CLI, SFTP/SSH, and GitHub Deployments.

What’s not covered

While we’ll do our best to point you in the right direction, some things fall outside the scope of support, including but not limited to:

• Support for third-party plugins, themes, and tools not purchased or managed through WordPress.com.
• Making direct changes inside accounts with other providers (such as domain registrars).
• Assistance for self-hosted WordPress sites that are not hosted on WordPress.com.
• Writing or editing large portions of custom code (including HTML and CSS).
• Providing support for services managed by other teams or platforms.

Related support channels

Depending on what you’re working with, there are several other support teams available for services like Jetpack, Akismet, Jetpack Mobile, and the REST API:

• Jetpack: For questions about the Jetpack plugin on self-hosted WordPress sites.
• Akismet: If comments are being incorrectly marked as spam.
• WordPress.com REST API: For technical documentation and guidance on using the REST API.
• Jetpack Mobile or WordPress.com Desktop Apps: For issues related to our mobile and desktop apps.

How to get support

To get help from the WordPress.com support team:

1. Visit your website’s dashboard.
2. Click the question mark icon in the top right corner to open the Help Center:

3. Use the box to search our help guides, covering all aspects of WordPress.com—it’s possible the answer to your question can be found here.
4. If you can’t find your issue in the list and still want to contact us, click “Still need help?” at the bottom of the Help Center:

5. Type your question or issue into the Support Assistant and submit. After a few seconds, our system will provide an automated response to attempt to solve your trouble.
6. If the quick response answers your question, click the X icon to close the Support Assistant. If you are still stuck and would like like to submit your request to our support team, click the link to “Contact our support team“.

When you contact the WordPress.com support team, a confirmation email will be sent to the email address associated with your account. If you don’t see it in your inbox, be sure to check your spam or junk folder in case it was filtered there.