Fluent Support – Helpdesk & Customer Support Ticket System

Registro de cambios

2.3.1 (Fecha: 15 de julio de 2026)

• Corregido: Seguridad mediante auditorías continuas y medidas de refuerzo.
• Corregido: texto y campos de entrada con bajo contraste en la ventana emergente «Generar respuestas con IA» al utilizar el modo oscuro

2.3.0 (Fecha: 13 de julio de 2026)

• Added: MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Settings page
• Added: Multi-provider AI support — choose between OpenAI, Gemini, and Anthropic as your AI backend from the new AI Model Setup settings page; provider and model are independently configurable
• Added: FluentCart workflow conditions (Pro) — branch automations on customer purchase history with three new conditions: Customer Purchased Product, Customer Purchased Package (Variation), and Customer Has Active License; enables product-tier routing and SLA enforcement automatically
• Added: Easy Digital Downloads workflow conditions (Pro) — same set of commerce conditions (Purchased Product, Purchased Variation, Has Active License) now available for EDD customers
• Added: Change Priority workflow action (Pro) — set a ticket’s priority automatically as a workflow action step
• Added: CLI migration support for Zendesk and HelpScout — import tickets, customers, and conversations via WP-CLI
• Added: Load-more pagination for Previous Conversations sidebar widget
• Added: Remote product search in Workflow commerce conditions — searchable product/variation picker for large catalogs
• Improved: AI response content now renders markdown (bold, lists, code blocks) correctly when inserted into the reply editor
• Improved: Workflow trigger fires an internal notification to assigned agents when an automation runs
• Improved: Previous ticket query scoped to agent visibility, preventing data leakage in the sidebar widget
• Improved: Redesign ticket watchers widget with collapsible toggle
• Improved: Redesign customer/agent ticket list thread, label with role icon badge
• Corregido: la búsqueda mediante @mención de agentes fallaba con listas de agentes muy largas; ahora la búsqueda se realiza en el servidor.
• Corregido: Las imágenes pegadas en el texto no se mostraban correctamente en los avisos enviados por correo electrónico
• Corregido: Las direcciones de correo electrónico de las notas internas se convertían automáticamente en enlaces en los que se podía hacer clic.
• Corregido: las respuestas repetidas cerraban los tiques debido a que el indicador «close_ticket» persistía en todas las respuestas.
• Fixed: Attachment limit error message now shows the configured maximum instead of a generic message
• Fixed: Agent signature and shortcode not applied in agent-initiated ticket notification emails
• Corregido: No se mostraba el aviso de error de los ajustes del buzón (firma incorrecta de la llamada a $notify)
• Corregido: el enlace de navegación activo utilizaba un token de diseño de color de fondo incorrecto
• Seguridad: Acceso restringido a las respuestas guardadas y datos de entrada de las directrices de la IA del agente sometidos a un proceso de depuración

2.2.1 (Fecha: 23 de mayo de 2026)

• Añadido: Diseño en forma de cuadrícula para la lista de tiques
• Corregido un problema con el seguimiento de horas en el que los minutos trabajados aparecían como nulos.
• Estructura unificada y mejorada de la interfaz de usuario del menú de soporte dinámico
• Seguridad: Refuerzo de la resolución de identificadores de entradas en la política del Portal del cliente

2.2.0 (Fecha: 20 de mayo de 2026)

• Added: Internal Notifications module — agents now receive real-time in-app notifications for @mentions, ticket assignments and reassignments, customer replies, ticket close/reopen events, and Workflow triggers; fully configurable per event category with a self-notification toggle
• Added: FluentBooking integration — insert available time slots from ticket replies, view upcoming meetings in the ticket sidebar, and log scheduled-meeting notes automatically
• Added: Public ticket numbers with optional prefix support — configurable serial numbers display in email notifications, ticket UI, and Customer Portal; admins can set a minimum ticket number and per-product prefix via the fluent_support/ticket_prefix filter
• Added: FluentCommunity as a global Customer Portal destination, embedding Fluent Support inside a FluentCommunity space
• Improved: Customer portal destination setting — choose where ticket links in email notifications redirect (Customer Portal, WooCommerce My Account, or FluentCommunity)
• Added: fluent_support/ticket_content_before_render, fluent_support/ticket_content_after_render, fluent_support/response_content_before_render, and fluent_support/response_content_after_render filters for developer control over ticket and response content rendering
• Added: Signing Secret support for Slack and Telegram webhooks while maintaining compatibility with existing integrations.
• Mejora: gestión de archivos adjuntos en los correos electrónicos de tiques creados por agentes e imágenes incrustadas
• Mejora: visibilidad en modo oscuro de los filtros, los botones de selección, los botones de opción, las tablas y los controles de respuesta
• Optimizada la interfaz de usuario del editor de respuestas a los tiques para ofrecer una experiencia de redacción de respuestas más fluida e intuitiva.
• Fixed: Customer Portal not immediately reflecting ticket status changes applied by a Workflow action (e.g., auto-close on customer reply)
• Fixed: Fluent Support admin font (Inter) leaking into WordPress admin chrome outside Fluent Support pages
• Corregido: Colores del botón de activación del modo oscuro en los ajustes generales
• Corregido: Inconsistencias en el diseño de la página «Ajuste general»
• Corregido: el atributo del shortcode no se convertía a minúsculas

2.1.2 (Fecha: 20 de abril de 2026)

• Simplified image upload flow: the Create/Reply button now appears only after the upload is complete.
• Enabled attachments for ticket emails, including Agent-created tickets and Agent-initiated tickets.
• Fixed an issue where alpha-admin.css was loading on all admin pages when the ticket summary feature was enabled.
• Fixed inaccurate Personal Report metrics; all ticket closures and replies are now correctly counted regardless of assignment.
• Fixed admin UI styling to properly align the Fluent Support canvas within the admin interface.
• Prevented duplicate shortcode copy notifications in settings.
• Se ha mejorado la coherencia de la interfaz de usuario en el modo oscuro, aumentando la visibilidad de la advertencia de estado de bloqueo, corrigiendo el estilo de los botones «Responder» y «Cerrar», y mejorando el contraste de los iconos mediante la estandarización del estilo de los iconos de los menús desplegables.

2.1.1 (Fecha: 10 de abril de 2026)

• Corregido un problema por el que el resumen global de tiques no se mostraba fuera de las páginas de Fluent Support.
• Corregido el problema con el envío de avisos de Slack (Pro)
• Corregido el problema por el que el menú desplegable del filtro de personal del registro de actividades se ocultaba.

2.1.0 (Date: April 09, 2026)

• Aañadidos grupos de agentes para organizar los equipos de soporte y permitir una distribución inteligente de los tiques
• Añadida la opción «Firma del agente» para los agentes de atención al soporte
• Añadidos tiques iniciados por los agentes (los agentes pueden crear tiques en nombre de los clientes)
• Añadida una nueva plantilla de correo electrónico para los tiques iniciados por los agentes.
• Añadida la integración para la subida de archivos con Cloudflare R2 y Amazon S3 (Pro)
• Añadido un sistema dinámico de widgets para la barra lateral (basado en ganchos, compatible con componentes PHP y Vue).
• Añadido el filtro «fluent_support/should_send_notification» para controlar el envío de avisos a través de los distintos canales.
• Mayor seguridad general
• Consultas a la base de datos optimizadas para mejorar el rendimiento
• Corregida la disponibilidad de la acción de integración de Fluent Boards en la versión gratuita cuando el plugin está activo.
• Corregido el problema de visibilidad en el registro del portal al utilizar el atributo shortcode.
• Corregido el error por el que la opción «Cerrar ticket sin aviso» no suprimía los avisos por correo electrónico.
• Corregido un error en la sincronización del estado de los clientes con FluentCRM
• Corregido un problema relacionado con la eliminación del filtro avanzado en la lista de tiques
• Corregido el problema de visibilidad del botón de activación del modo de tema fijo
• Corregidas las cadenas sin traducir en las opciones de filtro avanzadas

2.0.6 (Date: March 05, 2026)

• Actualización: núcleo del framework de PHP
• Added: Zendesk migration improvement to collect archived tickets and resume previous migrations
• Fixed: Onboarding dark mode design issue
• Fixed: Bulk option checkbox now visible by default
• Fixed: Ticket list not updating after bulk actions
• Fixed: File upload limit validation issue after deleting previously uploaded files
• Fixed: WordPress admin bar overlapping Fluent Support menu
• Fixed: Agent reply count in reports incorrectly including internal notes
• Fixed: Error when navigating directly to a ticket URL due to window.history.state being null

2.0.5 (Date: March 02, 2026)

• Añadido: Modo oscuro del escritorio de administración
• Añadido: Compatibilidad con los modelos OpenAI GPT-5.2 y GPT-5.2 Chat
• Added: View Tickets (Read Only) permission
• Improved: Faster ticket list loading
• Improved: Optimized large-scale Zendesk migration
• Fixed: Draft Reply permission issue
• Fixed: Attachment links during ticket merge
• Fixed: Ticket content unordered list formatting
• Fixed: Integration settings save button visibility
• Corregido: visualización de la fecha en la información emergente «En espera desde»
• Corregido: enlace de las respuestas guardadas en el menú de la izquierda
• Corregido: problema de estilo en la página de acceso
• Corregido: Diseño adaptativo del selector de intervalos de fechas

2.0.2 (Date: February 09, 2026)

• Fixed an issue where current ticket watchers were not displaying in the ticket list.
• Fixed an issue where ticket merging could fail from the ticket view page.
• Fixed an issue where reCAPTCHA settings were not saving properly.
• Fixed a responsiveness issue with the bulk actions bar in the ticket list.
• Corregidos los problemas relacionados con la migración de tiques.
• Fixed a customer profile update issue by treating customer IP fields as strings.
• Fixed a styling issue with the Ticket Merge dialog buttons.

2.0.1 (Date: February 06, 2026)

• Improved onboarding completion UI and post-onboarding navigation
• Improved sanitization and validation handling
• Fixed Saved Replies modal showing stale content when editing

2.0.0 (Date: February 05, 2026)

• Complete admin interface redesign with a modern layout.
• Full RTL (Right-to-Left) language support across the interface.
• Fully mobile-responsive experience across all modules.
• Revamped menu structure with dropdowns for better organization.
• Responsive hamburger menus for Main Menu, Settings, and Reports.
• Drag & Drop Image Upload for tickets.
• Ticket List Display Settings: manage layout and element visibility directly from the Display Settings icon.
• Compact Ticket List Layout for faster scanning and higher information density.
• Keyboard Shortcuts: Enable via Plugin Settings → Global Settings → Enable Keyboard Shortcuts. Click “Keyboard Shortcuts” to view all available commands.
• Improved Frontend Support Portal responsiveness and theme compatibility.
• Refactored Customer Portal SCSS variables for easier dark mode implementation.
• Updated core PHP framework; resolved PHP 8.4 compatibility issues.
• Improved input sanitization and validation.
• Migrated components to Options API and refactored Vue components for better performance.
• Prevented unnecessary API calls in Reports module.
• Separated personal reports from agent performance reports.
• Added Reports Stats API for product/business-specific insights.
• Selected date range persists when switching report tabs.
• Resolved issue where pressing Enter caused page reload instead of submitting forms.
• Fixed Block Editor styles not applying correctly on Customer Portal.
• Fixed WordPress 6.9 admin text editor toolbar compatibility issues.
• Fixed database table error when Activity Log feature was disabled.
• Fixed auto password generation issue for new users with empty password fields.

1.10.5 (Date: November 28, 2025)

• Security: Fixed an access control bypass in the customer portal caused by improper validation of the intended_ticket_hash parameter.
• Security: Added sanitize_sql_orderby() to prevent unsafe or invalid values in sorting queries.
• Fix product_id filter to require array in whereIn, preventing potential errors when a non-array value is provided.

1.10.4 (Date: November 21, 2025)

• Fixed: Issue with attachments not showing from third-party storage.

1.10.3 (Date: Nov 17, 2025)

• Resolved issues affecting public ticket and attachment visibility.

1.10.2 (Fecha: 6 de noviembre de 2025)

• Fixed Guideline Issues

1.10.1 (Date: Oct 31, 2025)

• Fixed Text Domain Issues
• Updated Libraries
• Prevent Direct Access to Plugin Files
• Added GitHub Public repo link in the readme file

1.10.0 (Date: October 23, 2025)

• Added: Fluent Cart product purchase widget in the ticket sidebar.
• Added: Fluent Cart product and order options in custom fields.
• Added: Workflow trigger based on Fluent Cart product and order from custom fields.
• Added: Option to integrate the customer portal into the Fluent Cart customer dashboard.
• Added: Multi-select option for product filtering in tickets.
• Improved: Refined plugin performance for increased speed and efficiency.

1.9.2 (Date: August 20, 2025)

• Added: Product assignment to tickets in Workflow Actions.
• Added: Support for custom field data in Outgoing Webhooks.
• Improved: Click-to-copy shortcode functionality on the Global Settings page.
• Improved: Smart code selection dropdown in Email Settings with click-to-insert functionality in WP Editor.
• Improved: Dash icon updated.
• Fixed: CSRF issue fixed on Report Export – nonce verification.
• Fixed: Error during AI activity log cleanup.

1.9.1 (Date: July 15, 2025)

• Improved: After selecting the portal page, it now displays the page name along with the page ID.
• Improved: Enhanced data validation when creating a customer through the «Create Ticket on Behalf of Customer» module.
• Improved: Added a filter to control the display of bottom borders in email templates.
• Fixed: Custom field “required” validation not working under certain conditions.
• Fixed: Start date does not display correctly in the Paid Memberships Pro widget.
• Fixed: Design conflict with the Blocksy theme in the customer portal.
• Fixed: Translation issues across various modules.
• Fixed: Agents unable to edit additional data fields.
• Fixed: Custom fields do not render properly in the admin portal when creating a ticket on behalf of a customer.
• Fixed: Selected product displayed as ID instead of name in view ticket module.
• Fixed: Change customer option showed only the current customer ID instead of the full list.
• Fixed: Workflow didn’t work when Fluent Community plugin was inactive.
• Fixed: Attachment access issue on symlinked servers using realpath.

1.9.0 (Date: May 28, 2025)

• Added: Integration with Fluent Community. (Pro)
• Added: Informational replies on admin ticket responses.
• Added: Help Scout, Freshdesk & Zendesk Ticket Migration Now Available in Free Version.
• Improved: Internal note functionality now works for closed tickets.
• Improved: Responses in closed tickets can now be edited.
• Fixed: Error message shown for the Priority field when the Product is required in the customer portal.
• Fixed: Fatal error triggered by the Share Essentials weekly cron job.
• Fixed: Customer responses not displaying in agent response stats within agent reports.
• Fixed: Incorrect ticket response count shown in today’s stats.
• Fixed: Broken media upload CSS in the page editor caused by the [fluent_support_admin_portal] shortcode.
• Fixed: «Waiting For Reply» filter not working in advanced filtering.
• Fixed: Responsive issues in the Agent Portal.

1.8.8 (Date: Apr 22, 2025)

• Fixed: Ticket status was not displaying correctly on the ticket view page in the customer portal.
• Fixed: File types, quantity limits, and file sizes were not displaying correctly in the customer portal.
• Fixed: Missing translations in the customer portal.
• Fixed: Changes to ticket form configurations were not reflecting in the customer portal.
• Fixed: Removed unnecessary API call on the customer portal page.
• Fixed: Custom field not updating correctly via REST API.
• Fixed: Issue with Fluent Form and Fluent CRM integration.
• Fixed: Issues with updating actions in the workflow.
• Fixed: Issue with conflicting forms in the customer portal’s registration and password reset process.

1.8.7 (Fecha: 20 de marzo de 2025)

• Improvement: Enhanced and refined the Customer Portal UI/UX.
• Improvement: New block editor for the updated Customer Portal layout.
• Improvement: Resume options for incomplete Freshdesk ticket migrations.
• Fixed: Images pasted directly are deleted after some time.
• Fixed: Unable to edit customers with no name in the customer list.
• Fixed: Attachment issue when creating a ticket from Fluent Forms.
• Fixed: Issue with unchecking agent permissions.
• Fixed: Missing option to delete custom fields during creation.
• Fixed: Creating an action in a workflow also creates a duplicate action.
• Fixed: Advanced filter does not work when a multi-select option is selected.
• Fixed: Unable to assign users to a new business box if the current one is restricted to agents.
• Fixed: Product not displaying in WooCommerce widget.
• Fixed: Conditional logic for custom fields not working properly when creating a ticket from the admin portal.
• Fixed: Direct copy-paste of images was not functioning properly in multisite.

1.8.6 (Fecha: 28 de febrero de 2025)

• Fixed: Textdomain Consistency: Standardized all translation string textdomains across the plugin for better internationalization support.
• Fixed: Enhanced Security: Implemented proper data escaping and improve overall plugin security.
• Fixed: Media Protection: Reinforced security measures for attachment uploads by restricting direct access to image directories and implementing proper file path validation.

1.8.5 (Fecha: 26 de diciembre de 2024)

• Added: Agent Time Tracking (Pro)
• Added: Saved search (Pro)
• Added: Keyboard Shortcuts
• Fixed: Issue where the Customer Portal’s rich text editor reverted to a basic editor upon reload.
• Fixed: Recaptcha functionality issue in the Customer Portal.
• Fixed: WorkFlow action sequence title issue.
• Fixed: Issue where embedded content appeared in preformatted form in the reply message after reloading.
• Fixed: Compatibility issue with the Sequential Order Plugin.
• Fixed: 404 error page not showing when an incorrect ticket number is entered in the ticket view URL.
• Fixed: Error message displaying when the Customer Portal loads.
• Fixed: Notes within a closed ticket becoming non-editable.
• Fixed: Restricted agents being incorrectly assigned to a mailbox through the ticket dashboard’s bulk action feature.
• Fixed: Email verification message translation and verification message hooks not functioning properly.

1.8.4 (Fecha: 27 de septiembre de 2024)

• Hot-fix: Fixed issue with Activity logs cleanup

1.8.3 (Fecha: 25 de septiembre de 2024)

• Added: Workflow action sequence (Pro)
• Added: Direct paste image in WP Editor
• Fixed: Required sign not visible for product options marked as required during ticket creation
• Fixed: Reply button toggle option not working in the admin portal
• Fixed: Issue with the route URL on the All Tickets page
• Fixed: Filter not refreshing in the Customer Portal after clicking the (❌) icon in the search field
• Fixed: OpenAI routing issue resolved
• Fixed: CSS issue related to ticket filter theme in the Customer Portal
• Fixed: Responsive issue on the view ticket page
• Fixed: After importing tickets from another SaaS platform, the agent is imported but not synchronized with the system

1.8.1 (Fecha: 10 de septiembre de 2024)

• Fixed – Email verification vulnerability issue in signup
• Fixed – Customer portal ticket fetching vulnerability issue

1.8.0 (Fecha: 15 de agosto de 2024)

• Added – Integration with OpenAI (Pro)
• Added – Product Filter and sorting option in customer portal
• Added – Email verification in sighup for customer
• Added – Two-FA in signing for customer
• Fixed – Freshdesk ticket migration issue
• Fixed – Response message not being saved correctly in the auto-close settings
• Fixed – Data remaining in the «Create Customer» form after creating a customer in the Customers module
• Fixed – Form not resetting after creating a new ticket on behalf of a customer from the dashboard by support staff
• Fixed – Shortcode always being pasted below the content
• Fixed – Tickets still being deletable even when the «Delete Ticket» permission is unchecked
• Fixed – Workflow issue when the ticket-closing condition is triggered

1.7.90 (Fecha: 28 de mayo de 2024)

• Added – Activity Trends by Time of Day (Pro)
• Added – Integration with Fluent Boards (Pro)
• Added – Integrations Logs
• Added – Upload ticket attachments to their respective ticket folders in Google Drive, organized accordingly (Pro)
• Added – Duplicate or clone workflows (Pro)
• Added – Required option in product field (Pro)
• Fixed – If the site language is not set to English, the workflow always defaults to manual mode
• Fixed – Inbox identifier css issue in all tickets table
• Fixed – If anyone choose View dashboard and draft_reply then it will not show any tickets
• Fixed – Freshdesk ticket migration issue
• Fixed – Zendesk ticket migration issue
• Fixed – Clicking the «Import Tickets» button in the ticket migration module opens multiple modals simultaneously
• Fixed – Issue with Bookmark
• Fixed – When the file name is too long, the file will not upload during ticket creation or in responses
• Fixed – If a restriction is applied to a specific business box, it still appears on the dashboard
• Fixed – MemberPress integration to show separate lists for recurring and non-recurring subscriptions
• Fixed – The WooCommerce widget is not shown on the ‘View Customer’ page

1.7.80 (Date: April 3, 2024)

• Added – Restrict business boxes for specific agents
• Added – Ticket search feature in customer portal
• Added – MemberPress Integration
• Added – Option to resume the migration process for the last incomplete ticket in Helpscout (Pro)
• Added – Display the exact time of ticket or response creation upon hovering over it in the admin portal
• Fixed – Attachment download issue in email piping
• Fixed – BetterDocs integration issue
• Fixed – Agent Only field isn’t displaying into the ticket
• Fixed – Draft Reply approve button issue with attachment
• Fixed – There is an issue with exporting the agent report time
• Fixed – The Gravatar image link is causing a PHP 8.2 deprecated issue
• Fixed – The issue with the «Enable Reply from Telegram» button in Telegram
• Fixed – The Auto Close Settings are not saving
• Fixed – Helpscout ticket migration issue
• Fixed – When responding to emails in German, create a new ticket instead of replying.

1.7.72 (Date: January 10, 2024)

• Fixed – Notification integration settings issue
• Fixed – Displaying an incorrect assigned agent name
• Fixed – Links open in same tab issue
• Fixed – Telegram reply issue
• Fixed – Required functionality is not working in the conditional field
• Fixed – Ticket status issue

1.7.7 (Fecha: 13 de diciembre de 2023)

• Added – Trigger Fluent CRM automation within workflow (Pro)
• Added – Agent feedback in ticket response (Pro)
• Added – Agent permission for save response as draft
• Added – New shortcode for agent title signature in the inbox settings
• Added – Custom registration field using hooks
• Fixed – Agent can assign ticket without permission
• Fixed – The time duration displayed for ticket creation and response creation is inconsistent
• Fixed – Open a new thread in email for every response created
• Fixed – Translation issue
• MySQL orderby security issue fixed

1.7.6 (Fecha: 7 de noviembre de 2023)

• Improved File Upload
• Improved UI

1.7.5 (Fecha: 1 de noviembre de 2023)

• Fixed – Update and delete customer profile issue
• Fixed – Reset avatar issue for customer and agent
• Fixed – Ticket id not included in outgoing webhook
• Fixed – Update and delete issue in saved reply

1.7.4 (Fecha: 31 de octubre de 2023)

• Added – Gutenberg block editor support for customer portal
• Added – Option to set additional fields in register form
• Added – Agent assigns permission for support staff
• Fixed – Added a few missing translations
• Fixed – «not contain» condition does not work in the workflow
• Fixed – Ticket delete button is only shown in the Pro version
• Fixed – Freshdesk migrator issue fixing
• Fixed – File upload and view issue for 3rd party
• Improved – Ticket ordering in the customer portal
• Improved – Implemented 404 page for invalid ticket id

1.7.3 (Fecha: 23 de agosto de 2023)

• Added – Option to delete ticket from inside view ticket
• Added – Re-design permission page
• Added – Report by Product(Pro)
• Added – Report by Business Inbox(Pro)
• Added – Support RTL email template
• Fixed – Hide agent performance report from dashboard if the user doesn’t have permission
• Fixed – Tickets page – search not working in some case
• Fixed – Issue in Customer Fields required with conditions(Pro)
• Fixed – Save as draft in reply ticket not working
• Fixed – Manage Customer – upload avatar for customer not working
• Fixed – Add media button is not working for wp-editor
• Fixed – Attachment not working from email for 3rd party(Pro)
• Fixed – The issues in inner sidebar while route changing

1.7.2 (Fecha: 17 de julio de 2023)

• Fixed – Create ticket issue for required fields
• Fixed – Edit button in draft mode
• Fixed – Add cc or Discard cc button not showing

1.7.1 (Fecha: 15 de julio de 2023)

• File Attachment view issue fixed
• remove error_log for debugging

1.7.0 (Fecha: 14 de julio de 2023)

• Added – Effortless draft mode and auto save functionality
• Added – Option to set maximum file upload limit
• Added – Option to set dedicated business box for webhook(Pro)
• Added – Option to set as default business box
• Added – Option to set business box in the customer portal shortcode
• Added – Option to upload file in the ticket create form
• Added – Business box added in the workflow action and condition list (Pro)
• Added – Option to merge multiple tickets at the same time
• Added – Summary by agent report on the dashboard
• Added – Email CC support(Pro)
• Added – Support file attachment upload in third party (Google Drive and Dropbox)(Pro)
• Added – Zendesk migrator(Pro)
• Fixed – Exception handled in route issue
• Fixed – Edit reply issue
• Fixed – Workflow action ordering issue (Pro)
• Fixed – Custom field required in conditional form (Pro)
• Fixed – Conditional form rendering issue (Pro)
• Fixed – Ticket create using API endpoint (Pro)
• Fixed – Freshdesk migrator issue (Pro)
• More improvements

1.6.9 (Fecha: 16 de marzo de 2023)

• Added – Google reCAPTCHA support
• Added – Custom field required or optional (Pro)
• Added – Custom field in the workflow condition (Pro)
• Added – Saved replies templates in auto ticket close module (Pro)
• Added – Saved replies templates in the workflow (Pro)
• Fixed – Fluent CRM widget missing issue (Pro)
• Fixed – Ticket merge popup issue (Pro)
• Fixed – Delete action of manual workflow (Pro)
• More improvements

1.6.8 (Fecha: 14 de febrero de 2023)

• Added – notify user when agent create a ticket on behalf of them
• Fixed – custom fields issues while creating ticket from Fluent Forms
• Fixed – issue with Shortcode
• Fixed – issue on ticket close
• Fixed – Issue with telegram reply (Pro)
• Fixed – Support staff not assigned to ticket via workflow (Pro)
• Fixed – Frontend agent portal issues (Pro)
• Added – Migrate Tickets from Freshdesk (Pro)
• Added – Toggle to stop auto close bookmarked tickets (Pro)
• More Bug Fixes and Improvements

1.6.7 (Fecha: 24 de noviembre de 2022)

• Migrate Tickets from JS Help Desk
• Agent Assignee Record on Activity
• Dynamic Dashboard
• Agent Summary Exporter (Pro)
• Migrate Tickets from Help Scout (Pro)
• WooCommerce Purchase History Widget Redesigned (Pro)
• Bug Fixes and Improvements

1.6.6 (Fecha: octubre de 2022)

• Activity Log Filters
• Active Tickets for Products
• Waiting Tickets stat on Dashboard
• Hourly Reports for tickets activity
• New Trigger – Ticket Closed on Automation (Pro)
• Close Ticket Silently (without triggering emails)
• Migrate Tickets from Awesome Support
• Migrate Tickets from SupportCandy
• Bug Fixes and Improvements

1.6.5 (Fecha: 24 de agosto de 2022)

• Added Auto Close Ticket Module based on ticket inactivity days (Pro)
• Improved Saved Replies. Now you can add more replies (Pro)
• Styling Improvements
• Fixed Few minor issues on integrations

1.6.2 (Fecha: 22 de agosto de 2022)

• Fixed fiw minor bugs regarding data sanitizations
• Saved Replies issues Fixed
• All external links are will open in new tab
• Auto Linking linkable contents
• Create new ticket flow improved from agent side

1.6.1 (Fecha: 19 de agosto de 2022)

• Added – Ticket create action in FluentCRM
• Added – FluentCRM list on ticket sidebar
• Added – Fluent Support ticket summary in WP Dashboard toolbar
• Added – Fluent Support ticket summary in WP Dashboard toolbar
• Added – Fluent Support summary WP Dashboard Widget
• Fixed – Customer ticket creation page disappear on page reload
• Improvement – Security
• Mejora – Base de código

1.5.7 (Fecha: 7 de julio de 2022)

• Added – Customer Logout Feature
• Added – Customer Password Reset Feature
• Added – Avatar Reset Feature
• Mejora – Base de código

1.5.6 (Fecha: 26 de mayo de 2022)

• Mejora – Base de código
• Corregido – Problema de alineación de imágenes en la plantilla de correo electrónico.
• Fixed – Editor issue inside modal popup
• Fixed – Customer avatar doesn’t display in customer portal
• Fixed – Customer WP Profile Update doesn’t Reflect in Fluent Support Customer Profile

1.5.5 (Fecha: 2 de marzo de 2022)

• Añadido – Cumplimiento del RGPD y API de exportación de datos de WordPress
• Añadido – estadísticas de tiques de hoy
• Added – Attachment support in email notification
• Added – Ticket moving feature from one mailbox to another
• Corregido – Conflicto al crear un tique desde el lado del agente en algunos servidores específicos.

1.5.4 (Fecha: 19 de enero de 2022)

• Añadido: aviso por correo electrónico al asignar un tique
• Añadido: selección de prioridad de tique en la integración de Fluent Forms
• Añadido – Opción de cambiar la foto de perfil del cliente en el área del agente
• Añadido – Registro de clientes al crear un tique desde el área de agentes.
• Añadido – registro de usuario de WordPress en la creación de tiques desde el área de agente.
• Añadido – API PHP de plugin
• Added – Ticket customer changing option from agent dashboard
• Añadido – faltaban traducciones
• Mejoras en la identificación
• Corregido – Problema con el archivo adjunto
• Fixed – Email notification not sending to customer when agent reply to a ticket

1.5.3 (Fecha: 22 de noviembre de 2021)

• Problema de vista previa de texto corregido
• Soporte para caracteres no latinos
• Característica de borrar cliente añadida

1.5.2 (Fecha: 17 de noviembre de 2021)

• Problema de fallo en la subida de archivos corregido
• Problema de visualización de prioridad de tique corregido corregido

1.5.1 (Fecha: 16 de noviembre de 2021)

• Corrección del shortcode de registro corregido

1.5.0 (Fecha: 16 de noviembre de 2021)

• Mejora en guardar avisos
• Aplicar la convención de nombres de ganchos
• La versión final para el lanzamiento público

1.4.6 (Fecha: 15 de noviembre de 2021)

• Mejoras de UI y UX
• Formulario de Registro y Acceso Añadido
• Totalmente listo para traducir

1.4.2 (Fecha: 14 de noviembre de 2021)

• Mejoras de la interfaz de usuario
• Problema de Sincronización de Datos Corregido

1.4.1 (Fecha: 13 de noviembre de 2021)

• Quitar dependencias de Fluent Forms
• Integración profunda con FluentCRM
• Mejoras de la interfaz de usuario

1.4.0 (Fecha: 12 de noviembre de 2021)

• Versión inicial