iPhone 15 Pro Max What is your usual experience w eSIM unlocking?

[blackxacto]

Paid off an iPhone 15 Pro Max 6 months after purchasing from Verizon. This week, I closed my account and tried to switch carrier. Verizon says I am closed out. Yet, the iPhone says the eSIM is locked. Having never experienced this I reset the iphone twice. The iphone is still locked. Verizon says its unlocked. Late yesterday it unlocked. I felt like I was at a Mad Hatter Tea Party. Is this the usual experience switching carriers? I have never done this before.

 

[Apple_Robert]

What you described is not unusual. It happens from time to time with all the carriers (for one reason or another).

 

[russell_314]

What you described is not unusual. It happens from time to time with all the carriers (for one reason or another).

I’ve had a similar experience buying a phone from spectrum. This is why I only buy unlocked phones now. I’ve heard stories about carriers remotely locking privately owned devices but I’ve never experienced that.

 

[blackxacto]

So the carrier says it's unlocked. It's crazy. They even said it must be Apple. Phone reads locked. Who do I believe? Reset has no effect. I won't be buying a phone from ANY carrier again. Thanks. Without a phone I really felt alien.