⚠️ GitHub Support System is Terrible ⚠️ 2 weeks no single response to a critical issue ⚠️

[Kumala3]

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Hello all GitHub Community Members,

I wanted to share my horrible experience with GitHub Support System in this discussion and spark a hope for escalation of the matter because GitHub doesn't seem to care about its customers.

I've had a billing issue with GitHub Copilot Subscription (I couldn't cancel the subscription) and at the next billing cycle, GitHub couldn't bill me and so it has frozen my account from running any jobs on any repositories, use any of codespaces, and maybe something more that I haven't noticed yet. I opened a ticket 2 weeks ago via GitHub Support Portal to ask to resolve the problem. 1 week after - no reply, so I sent a follow-up to the same ticket, then 2 more days past - nothing. 2 weeks have already past and I have not received a single reply from GitHub Support.

What kind of support is that? It has frozen my entire stack of operations, which led to financial loses and a lot of nervous and still nothing.

I read dozens of posts on Reddit and here in the community that GitHub Support is terribly slow and sometimes people wait for weeks just like me for NOTHING!

{GitHub Support}--Fix your support system through either employing more people who will resolve tickets or finally deploy AI Agents that will have a look into the ticket, try helping by itself and if not escalate to human review. Albania PM already created Diella and resolved 36K+ tickets since 2025!

[avsadoni]

Yes Really Very Worst Support from Github even though we have taken enterprise

i feel this is normal in Microsoft 😂 where microsoft failed in supporting customers