codespace

[bilclin243-afk]

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GitHub Feature Area

Codespaces

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Dear GitHub Community and Billing Support Team,

I am writing to urgently escalate an issue that has remained unresolved for over 21 days.

My first month of service was under the free trial. In the second month, I subscribed to Copilot Pro and made the required payment. Shortly after that, my account was locked due to what was described as “unrecognized billing.” Since then, I have been completely unable to access my Codespace or use the subscription I paid for.

During this period:

I have submitted more than four support tickets

I have sent multiple emails requesting assistance

I have received no meaningful response or resolution

Today, I received an email stating that my Codespace is scheduled to be deleted. This is extremely concerning, as it may result in the permanent loss of my work. The billing amount now reflects $180, which I do not understand or recognize.

To summarize my concerns:

My account has been locked for 21 days

I paid for Copilot Pro but have been unable to use the service

I am being charged $180 without clear explanation

My Codespace is about to be deleted while the issue remains unresolved

This situation is affecting my active work and projects. I respectfully request:

Immediate review of my billing history

Clarification regarding the $180 charge

Restoration of account access

Prevention of Codespace deletion until this issue is resolved

Consideration of refund or credit for the period during which I could not access the paid subscription

I am prepared to provide any additional information required to verify my identity or payment details. I kindly ask that this matter be escalated to the appropriate billing or account resolution team as soon as possible.

Thank you for your urgent attention to this matter. I look forward to a prompt response and resolution.

Sincerely,
Clinton Shango
bilclin243-afk
bilclin243@gmail.com

What is the Codespaces URL?
https://github.com/codespaces

Briefly describe the connection error
I can not access my code space for the past 21 days and now i want to know if i am going to get a refund of my copilot pro subscription

Which browser are you using to access Codespaces?
Chrome