Billing Issues

[manikwadhwa-ops]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Issues

Body

I see that my billed amount $350 for June'26, which is much higher than expected. However, my metered usuage is only $38. where can i see the breakdown of the invoiced amount. I raised a ticket with support 3 weeks back and still waiting to hear from them.

Guidelines

• I have read the above statement and can confirm my post is relevant to the GitHub feature areas Issues and/or Projects.

[karmaxexclusive]

Since only GitHub Support has access to your billing records, the exact reason for the difference can't be determined by the community.

While waiting for your support ticket, you can:

• Compare your June usage with previous months in the billing/usage dashboard.

• Check whether any new GitHub Actions minutes, Codespaces usage, GitHub Models, Copilot seats, or additional licenses were added during the billing period.

• Verify whether the invoice includes prorated charges, taxes, or adjustments from a previous billing cycle.

If your metered usage still shows only $38 while the invoice is $350, include screenshots of both (with sensitive information removed) when following up with Support, as that can help them identify whether it's a reporting issue or an unexpected charge.

[HoangNguyen0403]

Do we know how long the support ticket will be answer and resolve by Github Suppor team, my ticket for accident charge for Github Copilot but my Copilot still free, and i already disable auto-renew but they still charge it. I already create a ticket for month but no reply

[v-ember]

Hi @manikwadhwa-ops ,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!

[Mihir-Shrestha]

You should be able to see a breakdown under Billing → Invoices or Billing → Usage in your GitHub account. If the invoice total doesn't match your metered usage, it could include things like GitHub Enterprise, Copilot, GitHub Actions, storage, or other subscription charges.

If you've already had a support ticket open for 3 weeks, I'd follow up on it since that's longer than usual. Hopefully they can clarify what makes up the remaining charges.