Subject: Subscribed GitHub Copilot Pro but unable to access advanced models (Claude / GPT models show Upgrade)

[qq565598946]

🏷️ Discussion Type

Bug

💬 Feature/Topic Area

Copilot in GitHub

Body

Hello GitHub Support Team,
I have purchased and activated GitHub Copilot Pro.
However, in the model selection dropdown within the editor, advanced models including Claude Haiku 4.5, Claude Sonnet 4.6 and GPT-5.6 Terra display an "Upgrade" button and cannot be selected. Only the "Auto" option is available for use.

Please verify my subscription permissions and resolve this access issue so I can utilize the models included with Copilot Pro. I am ready to provide screenshots and payment receipts for verification if required.

Thank you.

[github-actions[bot]]

💬 Your Product Feedback Has Been Submitted 🎉

Thank you for taking the time to share your insights with us! Your feedback is invaluable as we build a better GitHub experience for all our users.

Here's what you can expect moving forward ⏩

• Your input will be carefully reviewed and cataloged by members of our product teams. 
  • Due to the high volume of submissions, we may not always be able to provide individual responses.
  • Rest assured, your feedback will help chart our course for product improvements.
• Other users may engage with your post, sharing their own perspectives or experiences. 
• GitHub staff may reach out for further clarification or insight. 
  • We may 'Answer' your discussion if there is a current solution, workaround, or roadmap/changelog post related to the feedback.

Where to look to see what's shipping 👀

• Read the Changelog for real-time updates on the latest GitHub features, enhancements, and calls for feedback.
• Explore our Product Roadmap, which details upcoming major releases and initiatives.

What you can do in the meantime 💻

• Upvote and comment on other user feedback Discussions that resonate with you.
• Add more information at any point! Useful details include: use cases, relevant labels, desired outcomes, and any accompanying screenshots.

As a member of the GitHub community, your participation is essential. While we can't promise that every suggestion will be implemented, we want to emphasize that your feedback is instrumental in guiding our decisions and priorities.

Thank you once again for your contribution to making GitHub even better! We're grateful for your ongoing support and collaboration in shaping the future of our platform. ⭐

[qq565598946]

这是来自QQ邮箱的假期自动回复邮件。   您好，我最近正在休假中，无法亲自回复您的邮件。我将在假期结束后，尽快给您回复。

[v-ember]

Hi @qq565598946,

This community is managed by GitHub employees, but it is not a support forum. You have done everything necessary on your end by opening a ticket on our Support page.

This is a public forum, and the community is unable to assist with nor escalate your ticket, but we can assure you it is in the right place. There are an extremely high volume of Support tickets right now, yours will be answered in the order it was received based on the amount of tickets ahead of yours. Please open only one ticket per request.

As no other Community Discussions team members will be able to provide additional help with account related questions I am going to close this discussion. We appreciate your understanding and patience while Support works through your request!