Unable to Receive a Refund for an Undelivered Copilot Pro+ Subscription

[yserrr]

🏷️ Discussion Type

Question

💬 Feature/Topic Area

Copilot in GitHub

Body

Hello,

I am trying to resolve a refund issue for a GitHub Copilot Pro+ subscription.

On June 10, 2026, I paid approximately 60,000 KRW for Copilot Pro+, billed directly through GitHub. However, the Pro+ usage quota was never applied to my account, so I was unable to use the service at any point during the paid subscription period.

I contacted GitHub Support on the same day and opened ticket #4468202. I have followed up several times, but I have not received a substantive response for more than six weeks.

The subscription period has now fully expired. Because the paid service was never provided, restoring or activating the subscription is no longer an appropriate resolution. I am requesting a full refund of the amount paid.

Could someone from GitHub please review or escalate this case and confirm how I can receive the refund?

I can provide the billing receipt, payment details, screenshots, and the support ticket history if required.

Thank you.