
Kristie Thomas
Only allows in-store pickup! I used to be able to pick up in the drive-through, and my location's drive-through window still asks if I have a mobile order. So it's not a location issue, it's an app issue. There is nowhere to change the option. I tried change on the location, and it lists pickup options there but does not let me select a different option. On the other hand, I've saved a lot of money and broken my habit of getting McDonald's several times a week on the way to and from work!
269 people found this review helpful
McDonalds USA, LLC
9 May 2025
we’re all about making your app experience as smooth as possible, Kristie. if you’re having trouble, a quick reinstall might help. still facing issues? let us know here: https://www.mcdonalds.com/us/en-us/feedback.html

Timothy Pfeiffer
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The recent update added more times you have to click on things before you get your order in. It makes for a time-consuming process. It does save the list of recent items to pick from but would be nice if you had an easily accessible list of favorites to choose from. That would reduce the chances of clicking accidentally on the wrong items. At times it says items are currently unavailable but when I go to the speaker and order it without the app all those items ARE available.
240 people found this review helpful
McDonalds USA, LLC
14 March 2023
we make every effort to create the best app possible, Timothy. here is a link to discuss this further: https://www.mcdonalds.com/us/en-us/feedback.html

Thomas Pope
I've used this app a lot. It was so bad originally, but then got better but with plenty of bugs. The last year it worked pretty good but this last update changed the interface and now the deals rarely show more than two, but sometimes it shows the full list almost randomly. And yes I've tried uninstalling and reinstalling. These responses here look like typical AI replies btw.
61 people found this review helpful
McDonalds USA, LLC
17 May 2025
Thomas, we make every effort to create the best app possible. here is a link to discuss this further: https://www.mcdonalds.com/us/en-us/feedback.html