
Heather Kelly
- Flag inappropriate
- Show review history
Everything is frozen! *** Edited 5/21/2025 *** This app is about as moody as a teenager going through puberty! With that said, whenever this app works, I really like it a lot. Earning points with every purchase adds up to redeem for free food. I also like the "customize" option for every item. That makes it easy to add or remove anything, as well as how much to add, so my food is made just the way I like it. I'd rather order through the app if I have a choice. I admit the app has improved a lot
241 people found this review helpful
McDonalds USA, LLC
August 9, 2019
We're sorry about the difficulties you've had, Heather! Please provide our Mobile App team with more info at https://www.mcdonalds.com/us/en-us/contact-us/mobile-app-questions.html, so we can look into this further.

Kristie Thomas
Only allows in-store pickup! I used to be able to pick up in the drive-through, and my location's drive-through window still asks if I have a mobile order. So it's not a location issue, it's an app issue. There is nowhere to change the option. I tried change on the location, and it lists pickup options there but does not let me select a different option. On the other hand, I've saved a lot of money and broken my habit of getting McDonald's several times a week on the way to and from work!
264 people found this review helpful
McDonalds USA, LLC
May 9, 2025
we’re all about making your app experience as smooth as possible, Kristie. if you’re having trouble, a quick reinstall might help. still facing issues? let us know here: https://www.mcdonalds.com/us/en-us/feedback.html

Timothy Pfeiffer
- Flag inappropriate
- Show review history
The recent update added more times you have to click on things before you get your order in. It makes for a time-consuming process. It does save the list of recent items to pick from but would be nice if you had an easily accessible list of favorites to choose from. That would reduce the chances of clicking accidentally on the wrong items. At times it says items are currently unavailable but when I go to the speaker and order it without the app all those items ARE available.
235 people found this review helpful
McDonalds USA, LLC
March 14, 2023
we make every effort to create the best app possible, Timothy. here is a link to discuss this further: https://www.mcdonalds.com/us/en-us/feedback.html