
Geomari Gonzales
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Poor customer service, and reneges on its obligation to deliver your complete order. Don't even bother ordering from this app, if you chance upon a missing food item, their CSR will just offer you a reimbursement of the missing food item via a digital gift check without even considering the time and delivery expense it took the customer to place an order. I am currently filing a complaint with DTI for this because they are not taking these complaints seriously.
13 people found this review helpful
Golden Arches Development Corporation
March 5, 2026
Thank you for sharing feedback about your experience with the new McDelivery App. Please let us know if you need assistance. Our Customer Support may be reached via Live Chat in the McDelivery app and website, through our hotline (02) 88886236 or e-mail at writeus@ph.mcd.com Thank you and stay #MSafe!

Jamil Christopher Galicia (Jamm)
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3/1/2026 Unresponsive, Laggy and outdated. You guys should update the App for us users to use it properly and efficient. The crucial part is the order rating page where I am stucked on a loading screen; now the problem was the live tracking in the app that doesn't load. UPGRADE YOUR APP GUYS! 3/21/2026 Still web-based app. The Map of the rider coming to the store to pick up the orders are always crashing; do you mind to fix it? WTH? It's important for us to track our orders on-time!
26 people found this review helpful
Golden Arches Development Corporation
March 5, 2026
Thank you for sharing feedback about your experience with the new McDelivery App. Please let us know if you need assistance. Our Customer Support may be reached via Live Chat in the McDelivery app and website, through our hotline (02) 88886236 or e-mail at writeus@ph.mcd.com Thank you and stay #MSafe!

Niko Niko
First time using the app and the experience is very bad. My order was marked as delivered but the driver did not show up. I requested a refund but the chat automatically ended. I lost my money.
2 people found this review helpful