
Naveen Raj
This app does many things right, quick start up time, relatively fast QR code generation for immigration clearance. Why 1 star then? This app is unusable when there is a new version update. It requires the user to update the app before it can be used. I tolerated this for quite a while, even enabled auto app update so it always remains up to date but this too fail. End result? Waiting for the app to download at the checkpoint where data speeds are slow, losing time.
5 people found this review helpful
Immigration & Checkpoints Authority
August 28, 2025
Dear Naveen , thank you for your valuable feedback. We appreciate your suggestion and will share it with our team for consideration in future updates.

Casey Dill
There is a bug in selecting departure date. App kept changing to one day earlier then I was picking. Had to select one day more in the future to get correct date. Also, I would recommend using names for months. The day/month/year can be confusing for Americans
5 people found this review helpful
Immigration & Checkpoints Authority
July 25, 2025
Dear Casey, thank you for your valuable feedback. We appreciate your suggestion and will share it with our team for consideration in future updates.

Malcolm Anthony
the bad part using this app is that when you reached the scanner and open the app, it say it need to update. there is no option to update later. so you need to scan passport to clear. now f ast become slow. Imagine if 10000 people need to do this.
2 people found this review helpful
Immigration & Checkpoints Authority
August 30, 2025
Dear Malcolm, we are sorry to hear about your unpleasant experience using our App.
Please uninstall the app and install it again.
If the problem persists, can we request that you email us at ICA_Feedback@ica.gov.sg with the date and time you encountered the issue with screenshots.