Crucial Accountability: Proven Skills to Build Trust, Address Disappointment, and Get Results, Third Edition: Edition 3
Feb 2026 · McGraw Hill Professional
Ebook
127
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About this ebook
Learn how to hold anyone accountable and resolve problems—effectively and permanently.
It’s no secret that teamwork and collaboration are essential to every healthy workplace. Disappointments, missed deadlines, and bad behavior not only cause stress for others but can also reduce organizational efficiency by up to fifty percent and damage trust and relationships. Crucial Accountability provides a proven framework to address these challenges constructively and respectfully, strengthening both relationships and results.
This updated edition gives you powerful skills to foster trust and collaboration in any environment. You’ll find actionable techniques for managing difficult accountability conversations and driving positive change, making the book essential for leaders, teams, and individuals seeking greater accountability in personal and professional settings.
You’ll discover:
• How to hold anyone accountable
• Proven strategies for dealing with disappointment at work or at home
• Insightful case studies and examples
• Why it’s important to address gaps in expectations quickly
• Access to a helpful “Where Do You Stand” self-assessment
• The latest research, findings, and much more
It’s no secret that teamwork and collaboration are essential to every healthy workplace. Disappointments, missed deadlines, and bad behavior not only cause stress for others but can also reduce organizational efficiency by up to fifty percent and damage trust and relationships. Crucial Accountability provides a proven framework to address these challenges constructively and respectfully, strengthening both relationships and results.
This updated edition gives you powerful skills to foster trust and collaboration in any environment. You’ll find actionable techniques for managing difficult accountability conversations and driving positive change, making the book essential for leaders, teams, and individuals seeking greater accountability in personal and professional settings.
You’ll discover:
• How to hold anyone accountable
• Proven strategies for dealing with disappointment at work or at home
• Insightful case studies and examples
• Why it’s important to address gaps in expectations quickly
• Access to a helpful “Where Do You Stand” self-assessment
• The latest research, findings, and much more
Discover more
About the author
Joseph Grenny is a New York Times bestselling author, speaker, and social scientist who has advised leaders worldwide. Joseph cofounded three not-for-profit organizations, including The Other Side Academy.
Justin Hale is head of learning design at Crucial Learning. He is a widely published author whose research and insights appear in outlets such as Harvard Business Review and Bloomberg.
Kerry Patterson (1946–2022) was a New York Times bestselling author, coauthor of four award-winning training programs, and consultant who led large-scale change efforts for Fortune 500 companies.
Ron McMillan is a New York Times bestselling author, speaker, and cofounder of Crucial Learning. He consulted with thousands of leaders globally.
David Maxfield is a New York Times bestselling author, researcher, and consultant who led groundbreaking studies on human behavior change. He completed doctoral work in psychology at Stanford University.
Al Switzler is a New York Times bestselling author, consultant, and former University of Michigan faculty member. He directed training initiatives with leaders at Fortune 500 companies worldwide and was a cofounder of Crucial Learning.
Justin Hale is head of learning design at Crucial Learning. He is a widely published author whose research and insights appear in outlets such as Harvard Business Review and Bloomberg.
Kerry Patterson (1946–2022) was a New York Times bestselling author, coauthor of four award-winning training programs, and consultant who led large-scale change efforts for Fortune 500 companies.
Ron McMillan is a New York Times bestselling author, speaker, and cofounder of Crucial Learning. He consulted with thousands of leaders globally.
David Maxfield is a New York Times bestselling author, researcher, and consultant who led groundbreaking studies on human behavior change. He completed doctoral work in psychology at Stanford University.
Al Switzler is a New York Times bestselling author, consultant, and former University of Michigan faculty member. He directed training initiatives with leaders at Fortune 500 companies worldwide and was a cofounder of Crucial Learning.
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