For issues related to NetMenu, GET, MyPaymentsPlus, Ugryd, or Solana please access the status page on CBORD HUB .

Notices

[in progress]

Illumia has updated the SAML SSO metadata for the Mobile Ordering application. To ensure your users can continue signing in via Single Sign-On (SSO), your institution's Identity Provider (IdP) must be updated with the new metadata before the deadline.

New Metadata URL:

What You Need to Do:
Work with your institution's Identity Management or IT team to update the Mobile Ordering Service Provider entry in your IdP with the new metadata. This is typically handled by your Identity and Access Management team or IT Security team.  If you're unsure who to contact, reach out to your IT Help Desk.

What Happens If No Action Is Taken?
If your IdP is not updated by April 20, 2026, users will be unable to sign in to the Mobile Ordering application via SSO. Users who are already signed in will not be immediately affected, but new sign-ins will fail until the metadata is updated.

Need Support?
If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3. 

[in progress]

Illumia is excited to announce the release of Cloud POS Windows Register 5.1.39 and Windows Kiosk 5.1.33 on March 25th. After the release is made available, clients may perform a binary sync at any time to receive the latest features and fixes on register and kiosk devices.

As a reminder, sending a binary sync will reboot the POS device.

Please be sure to read the Cloud POS Windows Register 5.1.39 Release Notes and the Windows Kiosk 5.1.33 Release Notes to learn more.

If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 3. 

TSE On Premise
[in progress]

TSE PR5000 2.6.3 Release Update: A software update for the TSE PR5000 is scheduled for  Monday, March 9th, 2026  .

Release 2.6.3 is an over-the-air (OTA) update. Automatic updates will take place for eligible devices at the scheduled time as set by the Install Software Updates parameter in the TSE Management portal.

This release is required for Remote Logging to work.

The Release Notes for this software update can be found here.

Thank you, Your Transact Support Team

Upcoming Maintenance

Illumia Payments Admin Site and Cashiering Credit Card Processing eMarket Sites ePayment Sites ERP Integration SmartPay/CampusPay Settlement
[upcoming]

Maintenance tasks:

We'll be applying standard vendor database updates to the Illumia Payments environment. 

Expected impact:

No impact is expected during this maintenance window.  

Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 1 then 1.




Service Status

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Information
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Monitoring
Monitoring

Incident History

Upcoming Week 04/05/2026
Illumia Payments Admin Site and Cashiering Credit Card Processing eMarket Sites ePayment Sites ERP Integration SmartPay/CampusPay Settlement
Last Week
Illumia Payments Admin Site and Cashiering Credit Card Processing eMarket Sites ePayment Sites ERP Integration SmartPay/CampusPay Settlement
Mobile Ordering
TSE Hosted
Mobile Ordering
Cloud POS
Illumia Payments Admin Site and Cashiering Credit Card Processing eMarket Sites ePayment Sites ERP Integration SmartPay/CampusPay Settlement
Week of 03/15/2026
Quickcharge US1 US2 US3 US4 US5 US6 US7 US101 US102 File Transfer Servers Just Walk Out for Quickcharge

Historical Status

Apr 01
Mar 31
Mar 30
Mar 29
Mar 28
Mar 27
Mar 26
ACI+
CampusCash Portal (OLS/InComm)
CampusCash Settlement
Client Support Systems
Cloud POS
Door Access
Genea Security
S2 NetBox
eAccounts
File Transfer Services
Mobile Ordering
Mobile Credential
Mobile Credential for Apple Wallet
Mobile Credential for Google Pay Wallet
Online Photo Submissions
Quickcharge
US1
US2
US3
US4
US5
US6
US7
US101
US102
File Transfer Servers
Just Walk Out for Quickcharge
Stored Value Global API for TSE
Transact IDX
Transact Insights
Transaction System SaaS
Illumia Payments
Admin Site and Cashiering
Credit Card Processing
eMarket Sites
ePayment Sites
ERP Integration
SmartPay/CampusPay Settlement
TSE On Premise
TSE Hosted