Important: This feature is turned on by default. You can turn it on or off in the Payments Platform.
When you create a new Cloud Billing account, you might notice a temporary pre-authorization hold on your account statement.
- This hold isn't a charge, just a verification request between the billing system and your card issuer to make sure your card is valid and has enough credit to cover your payments. Learn more about account verification.
- Holds are typically released instantly (within seconds), though that depends on your bank's policies and may take up to a week in some cases.
Tip: Banks often display pre-authorizations with other "Pending" transactions.
Troubleshoot issues
- These holds are managed by your card issuer or bank. For issues or questions, contact them for support.
- If a hold appears after you add a new payment method, allow up to 7 business days for your bank to clear it. If you experience issues, contact your bank's customer service team. Learn how to add, remove, or update a payment method.