Welcome to ZDNet's CIO Vision Series
See and hear what CIOs the world over think about the business of technology and how it's changing the way we live and work. Find out how the Air Force Reserve Command uses instant messaging to support ground forces in combat, how Web 2.0 applications are requiring a new set of IT skills and training for large enterprises, and how the SF Giants are using technology to help improve player development and scouting. Bookmark this page and check back often to find the answers to these and many more questions.
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Australian Tax Office CIO: Bill Gibson
New collaboration tools for tax time
Bill Gibson, CIO of the Australian Tax Office, talks to ZDNet Australia about why he doesn’t completely trust open source software; how the ATO handles security and why competing vendors will have to learn to work together. He also discusses new collaboration technologies he’s exploring within his organization, such as instant messaging and video conferencing.
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Zillow CTO: David Beitel
Appraising new real estate technologies
David Beitel, CTO of Zillow.com talks about changing the real estate game by applying property values to more than 80 million homes online. Beitel speaks with CNET News.com’s Dan Farber about creating a targeted advertising system that will help the company get better information about its customers and using data analysis to make the house hunting experience more user friendly.
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Goodwill Industries CIO: Steve Bergman
Goodwill's panoply of web services
Steve Bergman, CIO of Goodwill Industries talks to ZDNet Editor in Chief Dan Farber about innovating technology for the non-profit. From an open source web portal to geo-spatial mapping tools for the organizations retail site. Bergman also shares his business approach to inventory management, and the company’s plan for going green.
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Discover Financial Services CIO: Diane Offereins
Going high-tech with credit card transactions
Diane Offereins, CIO at Discover Financial Services speaks to ZDNet Editor in Chief Dan Farber about the company’s underdog role in the financial services industry. She also talks about deploying new technologies that will help spur growth and gain efficiencies, such as virtualization, web services, and mobile payments.
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Avis-Budget VP of Technology: John Turato
Shifting gears with new software services
John Turato, Vice President of Technology for Avis-Budget Group talks to ZDNet Editor in Chief Dan Farber about managing technical operations for a rental fleet of more than 400,000 vehicles worldwide. Turato also discusses transformation at the rental car operator, and his other role, Chairman of the OpenTravel Alliance, a group of companies developing web 2.0 standards for the online travel industry.
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LinkedIn VP of Technical Operations: Lloyd Taylor
Connecting business professionals
Lloyd Taylor, Vice President of Technical Operations at LinkedIn talks to ZDNet Editor in Chief Dan Farber about facilitating online communications between its 17 million business professionals. He also discusses his past experience building and scaling data centers at Google and how it differs from his new role, managing a high value and less trafficked network at LinkedIn.
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PG&E CIO: Pat Lawicki
PG&E; powers up with emerging technologies
In a CIO Vision Series interview, Pat Lawicki CIO of PG&E talks to ZDNet Editor in Chief Dan Farber about energizing one of the United States’ largest utilities with new technologies, such as tagging utility poles with RFID, smart meters that will quickly measure customer energy usage and intelligent grids that will allow for better maintenance and service.
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Kaiser Permanente CIO: Phil Fasano
Kaiser's IT cure for health care challenges
In a CIO Vision Series interview, Phil Fasano CIO of Kaiser Permanente talks to ZDNet’s editor-in-chief Dan Farber about transforming the United States’ ailing health care system by making information more accessible online to its 9 millions members. He also discusses new technology innovations the company is developing to improve patient care in the areas of Web 2.0, analytics and RFID.
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AGL Energy CIO: Cesare Tizi
Leading AGL Energy through change
Cesar Tizi, CIO AGL Energy speaks to ZDNet about his role at Australia’s largest energy supplier where he’s been focused on integrating and simplifying the company’s billing and accounting systems. He also shares his thoughts on recent IT trends, such as virtualization, green datacenters, and RFID.
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Office Depot CIO: Tim Toews
Selling office supplies, from retail to e-tail
Tim Toews, CIO of Office Depot talks to ZDNet editor-in-chief, Dan Farber about selling office supplies across its retail and e-tail network. He also discusses new technologies the company is deploying to edge out the competition such as virtualization, wireless and new search services.
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Realestate.com.au CIO: Chris Vulovic
Finding a dream home with Web 2.0 technologies
In a CIO Sessions interview, Chris Vulovic, CIO of Realestate.com.au speaks to ZDNet Austraila about creating a more interactive user experience for the company’s property related web sites–Realestate.com.au and Property.com.au. She also discusses how they are using new Web 2.0 technologies on their sites, such as map-based searching, RSS feeds, and AJAX.
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PricewaterhouseCoopers CIO: Graham Andrews
PwC building systems while minimizing risk
In a CIO Sessions interview, Graham Andrews, CIO of PricewaterhouseCoopers speaks to ZDNet Australia about new wireless technologies the company is deploying at the professional services firm. He also shares his vision for the changing IT landscape and how developments in virtualization and green are adding value to his organization.
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BT Design CIO: JP Rangaswami
BT's business transformation
In a CIO Sessions interview, JP Rangaswami, managing director of BT Design talks to ZDNet editor-in-chief, Dan Farber about transformation and convergence at one of the world’s largest telecommunication companies. He also discusses his visionary thoughts on enabling new technologies inside the enterprise such as social networking, SaaS and open-source.
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Commonwealth Bank CIO: Michael Harte
Commonwealth Bank concentrates on customer support
In a CIO Sessions interview, Michael Harte, CIO of Commonwealth Bank, speaks to ZDNet Australia about new customer support technologies his company is investing in and deploying inside the financial management organization, and shares his views on the latest IT trends including, security, open-source
software and out-sourcing. -
Autodesk CIO: Billy Hinners
Autodesk’s blueprint for IT
In a CIO Sessions interview, Billy Hinners, CIO of Autodesk speaks to ZDNet Editor-in-chief Dan Farber about creating design software for its 8 million customers in the construction, media and manufacturing industries. He also talks about the company’s green strategy, his 20 years in product development and transitioning to his new role as CIO.
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Avaya CIO: Lorie Buckingham
Avaya's connected world
In a CIO Vision series interview Lorie Buckingham, CIO of telecom solutions provider, Avaya talks about the promise of unified communications for its more than 1 million business customers around the world. She also discusses with ZDNet Editor-in-Chief, Dan Farber her passion for technology and strategy for integrating innovative communication technologies.
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1-800 Flowers CIO: Steve Bozzo
1-800 Flowers blossoms with new technologies
In a CIO Vision Series interview, Steve Bozzo, CIO of 1-800 Flowers talks about the e-tailer’s blooming flower business, and what it takes to run the company’s daily IT operations, across a network of more than 9,000 florists. Bozzo speaks with ZDNet Editor-in-Chief, Dan Farber and shares his views on managing the business of flowers with an arrangement of innovative technologies including Web 2.0, 1-click, and wireless shopping.
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San Francisco International Airport CIO: John Payne
Managing IT inside San Francisco International Airport
In a CIO Vision Series interview, John Payne, CIO of San Francisco International Airport talks to ZDNet editor-in-chief, Dan Farber about the day to day security challenges he faces running IT for the airport. He also discusses the airport’s green strategy, deploying SOA and the tech innovations SFO is developing to improve the traveler’s experience.
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CIO Agenda: Churchill Club
CIO Agenda: Driving the enterprise 2.0
At the Churchill Club’s CIO Agenda in San Francisco, Calif., moderator Dave Margulius talks to panelists Douglas Merrill, vice president of engineering at Google, and CIOs David Bergen of Levi Strauss, Doug Schwinn of Hasbro and Randall Spratt of McKesson. The executives share their views on managing IT in a global scale. They also discuss the benefits and challenges behind implementing SaaS, RFID and the iPhone within their organizations.
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Travelocity CTO: Barry Vandevier
Travelocity flies into the Web 2.0 era
Barry Vandevier, CTO of online travel site Travelocity and CIO of the company’s parent Sabre Holdings talks to ZDNet editor-in-chief, Dan Farber about his company’s efforts to deploy Web 2.0 technologies, such as Ajax and mashups, for the next generation of online travel. He also discusses Travelocity’s green strategy–a program that allows users to purchase “carbon offsets” when booking travel.
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Webcor Builders CIO: Gregg Davis
Webcor Builders cements its future with 3D virtual software
In a CIO Vision Series interview, Gregg Davis, CIO of Webcor Builders, talks about constructing high profile landmarks using 3D modeling software, collaborative networking tools and the latest “green” technologies. He also discusses the importance of safety on construction sites where workers use PDAs and cell phones to communicate.
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UC Berkeley CIO: Shelton Waggener
Technology challenges in academia
In this wide-ranging interview, Shelton Waggener, the CIO of the University of California at Berkeley, talks about meeting the digital demands of its tech-savvy student population, the challenges of protecting data in an open institution, and innovative technologies being developed on campus.
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Air Force Reserve CIO: Colonel John Hayes
Citizen warriors assist Air Force with technology know-how
In a CIO sessions interview, Colonel John Hayes, Chief Information Office of the Air Force Reserve command talks about tapping into the technology expertise of its recruits for the development of innovative ideas, like the military’s new ‘Emergency Notification’ system.
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CIO Panel: Software 2007
CIOs speak out at Software 2007
At Software 2007 in Santa Clara, Calif., panel chair, Ernie von Simson talks to CIOs Neil Cameron of Unilever, Rob Carter of FedEx, Patricia Morrison of Motorola and Tony Scott of Disney. The CIOs share their “biggest gripe” with enterprise software companies. They also discuss the challenges behind implementing SaaS, and Web 2.0 technologies within an organization.
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SF Giants CIO: Bill Schlough
The SF Giants' new hi-tech ballpark
SF Giants CIO Bill Schlough discusses new technology upgrades at AT&T Park and outlines his dual role– managing technology operations at the backend while using hi-tech to improve player performance on the field.
Major League Baseball trademarks and copyrights are used with permission of MLB Advanced Media, L.P. All rights reserved.
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Qualcomm CIO: Norm Fjeldheim
Qualcomm sees success with self-funding IT
In a CIO sessions interview, Norm Fjeldheim, Chief Information Officer of Qualcomm talks about his “do or die” approach to supporting new technologies within his organization and funding new ideas by rolling back cost savings into IT.
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Hilton Hotels CIO: Tim Harvey
Hilton’s hi-tech hotel
In a CIO sessions interview, Tim Harvey, CIO of Hilton Hotels, talks about the company’s business intelligence software OnQ and his vision for the hotel of the future, including online check-ins, self service kiosks and personalized RFID cards.
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Wotif CIO: Paul Young
There is a lot of open source software out there but there is not a lot of good open source software
Wotif is one of the most popular online marketplaces for last-minute hotel accommodation in Australia and New Zealand. In this interview, the company’s CIO Paul Young talks about some of the important technical and business decisions he has made in order to successfully manage the infrastructure of a rapidly growing Web 2.0 company.
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SurfControl CIO: Max Rayner
Open source has a healthy effect on security
As chief information officer of a security company, Max Rayner is under even more pressure than others to practise what his company preaches. In this CIO Vision Series interview, he tells Munir Kotadia how his role as CIO and head of product development delivers efficiency in the supply chain.
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BAE Systems CIO: Robert Fecteau
Government defense contractor moves to in-sourcing solution
Robert Fecteau, CIO of the world’s fourth largest military services provider, BAE Systems, talks about transitioning his company’s technology operations by streamlining workforce operations. The interview took place during the CIO Impacts Forum held at UCLA Engineering.
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San Francisco CIO: Chris Vein
Improving citizen tech in the city by the bay
CIO Chris Vein shares his plan to upgrade e-government and bridge the digital divide with new computers and free Internet access. The interview took place during the CIO Impacts Forum held at UCLA Engineering.
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Alcatel-Lucent AVP: Ray Gilbert
Taking generation “Y"? mobile
In a CIO Sessions interview, Ray Gilbert, Assistant Vice President for IT Enterprise Collaboration at Alcatel Lucent - discusses how the telecom services provider is addressing mobility needs and convergence challenges for the next generation of devices. The interview took place during the CIO Impacts Forum held at UCLA Engineering.
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Boeing Information Technology CTO: Vaho Rebassoo
Boeing flies into the future with new technologies
At the CIO Impacts Forum in Los Angeles, California, Vaho Rebassoo, CTO at Boeing Information Technology, talks about new innovation strategies at the world‚s largest aircraft manufacturer. Rebasso shares his vision for re-tooling the factory floor with mobile devices that will provide its workforce with better access to information. The interview took place during the CIO Impacts Forum held at UCLA Engineering.
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Harrah’s Entertainment CIO: Tim Stanley
Gambling on hi-tech
Harrah’s Entertainment CIO, Tim Stanley talks about his hi-tech vision for attracting customers to the world’s most popular casino destinations, from implementing business intelligence software to deploying wireless gadgets.
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Churchill Downs CIO: Jay Rollins
Harnessing wireless wagering at the Kentucky Derby
CIO Jay Rollins, talks about turning around the venerable race track Churchill Downs—with 21st century technology. Rollins shares his insights on how technology plays a role in the organization’s biggest event of the year–the Kentucky Derby.
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Vanguard CIO: Paul Heller
Simplifying the mutual fund maze with technology
Paul Heller, CIO of The Vanguard Group – one of the world’s largest investment management companies, talks with ZDNet Editor-in-Chief Dan Farber in a vision series interview about the complex challenges facing his business, and how technology will play a key role in delivering lower costs and a better service to Vanguard’s financial investors.
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Yili Group CIO: Wang Xiaogang
"We must use IT to create efficiency to help management make decisions"
As the official sponsor of dairy products for the 2008 Beijing Olympics, the Yili Industrial Group in Inner Mongolia is one of the leading enterprises in China. In this Vision Series interview, IT head honcho Wang Xiaogang talks about technology challenges in a traditional environment and his vision for innovation.
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Vodafone CIO: Paul Wybrow
Innovation for innovation's sake, that's not interesting. Innovation to differentiate for our customers, that's what we do.
In this latest CIO Visions interview Wybrow explains how he fosters a culture of innovation against a backdrop of IT consolidation and outsourcing across Vodafone’s mobile communications empire and 4,000-strong IT workforce.
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First Group CIO: Darin Brumby
Most things were broken in terms of business process, people and just the general information flow in the company
In this latest CIO Visions interview Darin Brumby explains how he is transforming what was a failing IT department viewed as a poor-value cost centre by the rest of the business and how technology and innovation have a role to play in the future growth of the UK’s largest transport company.
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Millennium Hotels CIO: Eli Salant
Do your homework. Invariably, the people who make IT decisions are accountants
The Millennium & Copthorne Hotel chain has operations in Europe, Asia-Pacific, the Americas, Middle East and North Africa. In 2005, the group reported 595 million pounds in revenue. Millennium’s New Zealand-based vice president for IT, Eli Salant, tells ZDNet Australia managing editor Fran Foo how he’s convinced board members to spend on technology instead of refurbishments, achieving savings of nearly US$800,000 a year with Voice over IP.
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Virgin UK CIO: Gareth Lewis
You've got to look to some of the models, in terms of business models, that people like Google have brought to the table.
Virgin Group CIO Gareth Lewis gives an insight into the innovative culture at Sir Richard Branson’s company, explains the fine balance between standardisation and unique technology for the various business units and the benefits of offshore outsourcing in this latest CIO Visions interview.
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Charles Schwab CIO: Giddeon Sasson
At Schwab innovation is tied to understanding clients' needs.
Giddeon Sasson — the CIO of financial services giant Charles Schwab — talks openly about mistakes the company made during the dot-com bust. He says a lot has changed since then. The company is focused on clients’ needs and IT is more closely aligned with the business. Sasson shares his insight with ZDNet Editor-in-Chief Dan Farber in a CIO Vision Series interview.
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Harvard Medical School CIO: John Halamka
Innovating at the intersection of healthcare and IT
Dr John Halamka — the CIO of Harvard Medical School — is an early adopter of RFID technology. He’s got a chip implanted in his arm. These tags can keep track of personal medical records aswell as hospital equipment. Halamka talks with ZDNet editor in chief Dan Farber about recent advances in patient care, electronic prescriptions, and what it takes to set up a 2 million square foot wireless network.
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Motorola CIO: Patricia Morrison
Innovating to increase visibility into the supply chain and ease integration
Motorola CIO Patricia Morrison is focused on improving visibility of the supply chain as the company expands. This mission critical information is delivered on Motorola’s own technology, the Q. Morrison talks about this and more in a CIO Vision Series interview with ZDNET Editor-in-Chief, Dan Farber.
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McKesson CIO: Randall Spratt
How an $88 billion healthcare giant uses IT to stay nimble and competitive
Randall Spratt is the CIO of McKesson — America’s oldest and largest healthcare services company. He explains IT’s critical role across the organization. Spratt sits down with ZDNet Editor-in-Chief Dan Farber in a CIO vision series interview to discuss what drives innovation at McKesson, whose services and products touch virtually every aspect of health care.
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Reuters CIO: David Lister
"We're actually precious about making sure that technology really delivers what the business needs"
Technology has been crucial in helping to transform the world-famous news agency Reuters into a more cost-effective global business running on simplified, standardised systems and open technology. In this latest CIO Visions interview Reuters CIO David Lister talks about the continuing consolidation of the IT infrastructure, virtualisation, smarter working and being a ‘paratrooper’…
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William Hill CIO: Victor Kemeny
"The internet has changed the dynamics of the game"
In this latest CIO Visions interview William Hill IT director Victor Kemeny talks about how the internet has revolutionised the betting industry, the constant security battles and how to get marketeers, technologists,
operations and finance people all working in a single team to deliver innovation… -
Campbell Arnott’s CIO: Paul Williams
"Any time you don't have a product to ship, that's money coming straight off your bottom line"
Paul Williams, CIO of Campbell Arnott’s, is faced with the task of bringing the operations of one of Australia’s oldest and most popular food brands into the 21st century.
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Jetstar CIO: Stephen Tame
"It's a big balancing act"
Stephen Tame is chief information officer of Jetstar, the low-cost offshoot of national carrier Qantas. Now, with big plans to expand into a number of long-haul international destinations this November, Tame explains how IT fits into the equation.
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Oxfam GB CIO: Simon Jennings
Innovating to deliver humanitarian relief
CIO Simon Jennings explains how Oxfam GB runs the fifth largest retail business in the UK to support its humanitarian efforts, and describes the challenges of delivering application services and mobile solutions to remote, and often insecure, locations. Jennings sits down with ZDNet Editor-in-Chief Dan Farber in a CIO Vision Series interview.
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British Airways CIO: Paul Coby
How British Airways innovated to compete with "no frills" carriers.
In this latest Vision Series interview, BA CIO Paul Coby explains just how IT and innovation drove the airline’s recent turnaround. Hint: he didn’t go confusing IT with R&D.
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Virgin Entertainment Group CIO: Robert Fort
Innovating within a retail industry disrupted by the Web
CIO of Virgin Entertainment Group, Robert Fort says that risk-taking and innovation are at the heart of his company’s culture. Fort is responsible for the switch from analog CD listening stations to digital kiosks in Virgin Megastores where listeners can now browse the entire store inventory online. Fort talks with ZDNet Editor-in-Chief Dan Farber in a CIO Vision Series interview.
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American Red Cross: Steve Cooper
Fostering innovation in the midst of disasters
American Red Cross CIO Steve Cooper believes that innovation is much more challenging in large organizations. Cooper sits down with ZDNet Editor in Chief Dan Farber in a CIO Vision Series interview and talks about the “innovation center” that he created at the American Red Cross, and how this small team focuses on solving real business problems.
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Yahoo! CIO: Lars Rabbe
Innovating around social search
Yahoo’s chief information officer, Lars Rabbe, works in a competitive and rapidly-changing market where new ideas can affect millions of users. His current challenge: innovating around Web 2.0 and social networking. Rabbe speaks with ZDNet Editor-in-Chief Dan Farber in a CIO Vision Series interview and describes how his company promotes a culture of innovation.
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City of Philadelphia: Dianah Neff
Philadelphia's wireless war
Philadelphia is looking to be the first major city in the U.S. to provide citywide low-cost broadband access. CIO for the city, Dianah Neff, sits down with ZDNet Editor-in-Chief Dan Farber to explain the politics and technology behind the “Wireless Philadelphia” project.
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UNICEF: Andre Spatz
Technology plays key role in UNICEF relief efforts
In a Face to Face interview with ZDNet Editor-in-Chief Dan Farber, UNICEF Chief Information Officer Andre Spatz explains how field operations “scale up,” integrating themselves into the global framework through a satellite system equipped with a firewall, switches, wireless access and an IT back office that can be up and running in less than four hours.
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