Forefront Edge Security Solution Center

Key Resources

• Forefront Home Page
  Visit the Forefront Home Page for product information, trial software, purchasing options, technical resources and more.
• Forefront Edge Security TechCenter on TechNet
  This is the primary resource for IT Professionals providing links to technical resources including trial software, community forums, downloads, and more.
• Forefront Threat Management Gateway 2010 Home Page
  Visit the Forefront Home Threat Management Gateway home page for product information, trial software, purchasing options, technical resources and more.
• Forefront Threat Management Gateway TechCenter on TechNet
  This is the primary resource for IT Professionals providing links to technical resources including trial software, community forums, downloads, and more.
• Forefront Unified Access Gateway 2010 Home Page
  Visit the Forefront Unified Access Gateway 2010 home page for product information, trial software, purchasing options, technical resources and more.
• IT Professionals: Internet Security and Acceleration (ISA) Server TechCenter on TechNet
  This is the primary resource for IT Professionals providing links to technical resources including trial software, community forums, downloads, and more.

Downloads

• Forefront Threat Management Gateway (TMG) 2010 Service Pack 2
  Download the Forefront Threat Management Gateway 2010 Service Pack 2 to receive the latest functionality and feature improvements.
• Forefront Threat Management Gateway 2010 Service Pack 1
  Download the Forefront Threat Management Gateway 2010 Service Pack 1 to receive the latest features and functionality.
• Forefront Threat Management Gateway 2010
  Download Forefront Threat Management Gateway 2010 to safely and productively use the Internet without worrying about malware and other threats.

Community

• Forefront Edge Security Community
  Visit the Forefront Edge Security Community page to find helpful resources from the community for Forefront Edge Security technologies.
• Forefront Edge Security Forum
  Ask a question in the Forefront Edge Security Forum.
• Forefront Team Blog
  Browse the Forefront Team Blog for the latest announcements about Forefront products.

Self-Support Options

• Forefront Edge Security TechCenter on TechNet
  This is the primary resource for IT Professionals providing links to technical resources including trial software, community forums, downloads, and more.
• Forefront Threat Management Gateway TechCenter on TechNet
  This is the primary resource for IT Professionals providing links to technical resources including trial software, community forums, downloads, and more.
• IT Professionals: Internet Security and Acceleration (ISA) Server TechCenter on TechNet
  This is the primary resource for IT Professionals providing links to technical resources including trial software, community forums, downloads, and more.
• Forefront Unified Access Gateway 2010 (UAG) Operations Manual
  The operations content guides you through configuring and operating Forefront Unified Access Gateway 2010 (UAG).
• Forefront Unified Access Gateway 2010 (UAG) Deployment Guide
  The deployment content guides you through the installation and deployment of Forefront Unified Access Gateway 2010 (UAG) in your Microsoft Exchange environment.
• Forefront Unified Access Gateway 2010 (UAG) Deployment Checklist
  This checklist is designed to help you plan your Forefront Unified Access Gateway 2010 (UAG) deployment. It lists the tasks you should do to install and deploy Forefront Unified Access Gateway 2010 (UAG) successfully. The checklist also provides links to where you can find instructions and planning information for each task.
• Forefront Unified Access Gateway 2010 (UAG) DirectAccess Deployment Guide
  Forefront Unified Access Gateway 2010 (UAG) DirectAccess extends the benefits of Windows DirectAccess across your infrastructure, enhancing scalability, and simplifying deployments and ongoing management.

Pay Per Incident Support

To contact a Microsoft Support Professional by e-mail, on-line or phone click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.

• Forefront Threat Management Gateway 2010
• Internet Security and Acceleration Server 2004 Firewall Client Update
• Forefront Unified Access Gateway 2010
• Internet Security and Acceleration Server 2006
• Internet Security and Acceleration Server 2004
• Internet Security and Acceleration Server 2000 Internet Security and Acceleration Server 2000

Contract Incident Support

• Contact a Microsoft Support Professional using your TechNet Subscription
  As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase.
• Microsoft Premier Online (MPO)
  Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.
• Microsoft Partners: Forefront Partner Online Technical Communities
  As a partner, access unlimited online technical support for Forefront technologies as part of your Microsoft Partner Network benefits—at no charge. All partners are guaranteed a response to your break-fix, developer and presales questions from Microsoft engineers.
• Get volume licensing with Microsoft Software Assurance
  Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Assisted Support Options

• Microsoft Pinpoint
  Connect with thousands of Microsoft Certified companies to find products and services.

Support Lifecycle

• Microsoft Support Lifecycle Policy
  Visit the Support Lifecycle Policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Forefront Lifecycle Policies

To view Support Lifecycle information for a specific Forefront product or technology, select the appropriate link below.

• Forefront Client Security
• Forefront Endpoint Protection 2010
• Forefront Security for Exchange Server
• Forefront Security for Office Communications Server
• Forefront Security for SharePoint
• Forefront Security for SharePoint Service Pack 1
• Forefront Security for SharePoint Service Pack 2
• Forefront Server Security Management Console
• Forefront Threat Management Gateway 2010 Enterprise
• Forefront Threat Management Gateway 2010 Standard
• Forefront Threat Management Gateway Medium Business Edition
• Forefront Unified Access Gateway 2010