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Timothy Bowers
Staff

WPMU DEV Master of the universe https://premium.wpmudev.org Code Norris (30): Timothy Bowers is on Level 30 with 80,485 Rep Points. Earn Rep Points by getting involved in the WPMU DEV community!

Tim heads up the support team. Before joining the support team, he was the first WPMU DEV member to get enough membership points to secure a free lifetime membership.

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Member since March 2010

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  • Timothy Bowers commented on Wordfence found exploit in WPMU Dev plugin
    Oct 02, 2017
    Hey there, Thanks for the heads up on that one. We fixed and released that within a few hours. It's in the 2.2.2 release on September 20th. Everyone u...
  • Timothy Bowers commented on Can't seem to access the support portal/forum
    Aug 08, 2017
    I've just wasted 20 minutes trying to work out why I can't open a feature request for Hustle and discovered that now disposable Live Chat is the only ...
  • Timothy Bowers commented on is this really support 24/7?
    Jul 04, 2017
    It seems since starting live chat people are utilising support more than ever. So even though we've recently set on around ten new support folk, we're...
  • Timothy Bowers commented on New member introducing myself
    Jul 03, 2017
    Welcome to WPMU DEV! :) :wave: ...
  • Timothy Bowers commented on Smush Pro (v2.7.2) not working on WP Engine
    Jun 26, 2017
    Hey there, It's an issue, it's not just with WPE. I'm really sorry you had to experience this, w doe have a new release coming shortly, it's being tested by our QA team. I've just received this about an hour ago (attached Smush), I tested it and it works for me on WP Engine. Give it a shot if you wish and let me know how it goes. I'd really appreciate that! If not, a new release should be here very soon, we're just testing internally. I'm also going to move this ticket to the support area, it's currently in the community discussion area. :)
  • Timothy Bowers commented on is this really support 24/7?
    Jun 26, 2017
    A few staff would also agree with you. What we wanted to try with this one was queuing and wait times so that we could realistically handle expectatio...
  • Timothy Bowers commented on is this really support 24/7?
    Jun 24, 2017
    Are you seeing a specific time this occurs or any pattern? I'll check in tomorrow at different intervals to check. I'll also have our staff check from...
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