Issue Tracking Software

Bring agility and efficiency to your support operations with the top-rated Service Desk Suite. Agiloft Service Desk suite offers fully-integrated applications to help IT teams get complete, 360-degree control over every process. It includes customer support, RMA management, IT ticketing system, internal help desk, asset management, change management, and ITIL and ITSM.

JIRA by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, JIRA offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability.

Samanage offers an enterprise level service-desk and IT asset-management solution for IT, HR, or Facilities professionals that need a clear and intuitive system to help manage request. Also, the fully customizable platform allows users to collaborate on challenging tasks and share ideas with the use of the in-app 'whiteboard'. Business can use Samanage to Manage Hardware and Software, Organize and Manage Licenses and Contracts, Detect Risks, Keep up-to-date with License Compliance, and much more. Simply said, Samanage is the solution that understands what it takes to manage the services in your organization successfully.

JIRA by Atlassian is a market leader in the Service Desk Management software industry. With over 15-years of experience, Jira is used by globally leading brands that require a robust and streamline ticking service for internal or external teams. With easy-to-use tools and a quick implementation set-up, JIRA also offers one of the most affordable subscriptions in the marketplace. Give your IT department a considerable advantage by letting JIRA provide tools for Contract Management, Incident Managemen, IT Asset Management, an Elegant Knowledge Database, and much more.

Resolve issues without the headache with IssueTrak. A powerful and versatile issue tracking and business process management software, IssueTrak helps users take their performance to the next level when it comes to issue tracking, workflow, customer support, complaint management, and help desk. The platform comes with automation tools, as well as reporting, custom forms, alerts, knowledge base, and more.

Vision Helpdesk product is an 11-year-old veteran and pioneer in the Satellite helpdesk industry, currently trusted by 8,000+ companies. They dominate the market with their three product service platform that helps manage Customer Support for small to enterprise level business; Vision Helpdesk offers solutions that involve Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk (Multi Company Help Desk), and IT Service Desk (ITIL/ITSM Help Desk). Vision Helpdesk is specifically designed to support for multiple companies/ brands/products on one centralized location, without needing to integrate third-party programs. Users can easily load the cloud-based version or private server version in any workstation operating Windows or iOS. Leaders at Vision Helpdesk believe that they can deliver all possible features that will simplify your day-to-day customer interaction and will give you perfect control over the information flow in your organization.

TeamSupport is the only customer support solution built for business to business (B2B). The innovative software gives customer relationships a fresh look, by providing a fully configurable system with robust customer database, omnichannel support options, collaborative tools including task management, SLA management, reporting & metrics, and advanced visual support with screen and video sharing. Born in the cloud with mobile functionality, TeamSupport helps users get a detailed understanding of their business customer relationships, as well as visibility into how individual employees are performing. Easily determine how happy each customer is, and identify at-risk customers with AI-enabled customer distress index. Fully customizable automations help you perform repetitive tasks quickly and easily, communicate with various teams instantly, or even send out alerts for escalations, all to help you provide a better customer service experience.

SpiraTest by Inflectra is a complete quality assurance and test management system. With SpiraTest, software teams can manage their test cases, requirements, and defects or bugs with the platform's requirements traceability and real-time coverage analysis. SpiraTest is available both as an on-premise and a cloud-based solution.

Backlog is a project management and collaboration tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more to release high-quality projects, faster. Core features include Projects, Gantt Charts, Burndown Charts, Issues, Subtasking, Watchlist, Comment threads, Version control, File sharing, Wikis, and Bug Tracking. Update your projects on the go with iOS and Android apps.

Tracker by PhaseWare is a completely customizable customer support solution for businesses. Tracker covers issue tracking, Complaint Management, CRM, time tracking, SLA Compliance, process management, Knowledge Base, and more. Available as a cloud or on-site solution, Tracker empowers businesses to get a 360-degree view of customer information and do more with less.

Streamline internal processes with VisionFlow by Visionera. VisionFlow is a powerful unified platform for the development lifecycle of your business applications, software, and products. It is modular and covers key areas such as Helpdesk & Customer Support, IT Service Management (ITSM), Application Lifecycle Management, Project Management, Product Development, CRM and more.

AlarmsOne from ManageEngine is an all-in-one alert management solution that allows users to manage alerts from all their IT management tools. AlarmsOne easily integrates with several on-premise and SaaS-based IT infrastructure monitoring systems. With AlarmsOne, users can centralize their IT alarms by creating an account and install the Alarm Poller on the server. AlarmsOne also features real-time alerts and multi-channel notifications for quick responses.

If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.

Hansoft is the agile project management tool for enterprise teams. Fast, efficient, and flexible, Hansoft empowers teams to collaborate more efficiently so they can advance together and build better products. Hansoft runs natively on leading operating sytems including OS, Windows, and Linux, and offers tools for Scrum and tailored agile methods, Kanban, collaborative Gantt scheduling, defect tracking, news feed, chat, document management, external party collaboration, long term planning, real-time reporting, workload and portfolio analysis.

Deliver better, more personalized customer support anywhere Salesforce Service Cloud. The world's most complete and #1 customer support application, Salesforce Service Cloud provides a wealth of features that enables businesses to provide support to customers over their favorite channel, whether phone, email, chat, and SMS messaging. Top features include lightning console, case management, omni routing, telephony integration, video chat, social customer service, and more.

Deliver exceptional customer service with Freshdesk, a leading customer support software and ticketing system. Intuitive, feature-rich, and affordable, Freshdesk is trusted by over 150,000 businesses of all sizes to help make their customers happy. Freshdesk helps business users manage all customer conversations in one place, automate repetitive work and save time, and work with other teams to resolve issues faster.

Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.

Track, assign, and resolve audit issues more efficiently with AuditFindings. A robust audit issue management software, AuditFindings helps audit and compliance departments save time and increase productivity by eliminating the use of spreadsheets for tracking and managing audit issues. The platform centralized management of all audit issues and offers features such as social commenting, robust reporting, issue tagging, import/export capabilities, user-friendly dashboard, issue assignment, and automatic notifications.

Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. Highly customizable without programming or consultants. We offer all our modules with full functionality in a simple product bundle that's perfect for 3 to 25 agents.

nTask is a free online project management platform used by teams and professionals. With nTask, making checklists, managing projects, collaborating with project teams, scheduling meetings and more becomes easier than ever. What makes nTask stand out is that it brings together all the tools needed for small and large teams to collaborate on different projects. Built for Agile teams, nTask lets you create and assign tasks for you and your team, submit and receive daily timesheets and more. Now your team will keep you updated regarding hours worked and will submit time entry against each task so you know exactly where your team's work hours are consumed. Signing up for nTask is easy and free. Start collaborating today!

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Covering several IT disciplines ranging from Help Desk, Inventory & Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

BVDash presents a clean multiplexed and unique "Bird's-eye View" Dashboard. A one-stop interface for all project data; a true portal to access all systems and tools that project teams use for complex and simple projects from a single interface. The most powerful, yet simple communication and collaboration tool for all project teams. This solution offers features like program portfolio management, risk management, quality management, issue management, budget, scope, schedules, team communication and much more.

Koho Software is a leading provider of service management software solution headquartered in Montreal. The company’s Service Desk + IT Assets delivers an unmatched experience that allows code-free customization, thereby helping customers to fully deploy their IT Service Management (ITSM) solution. Available on-premise or in the cloud, Koho Software’s Service Desk + IT Assets solution consolidates your support operations, streamlines workflow, automates and manages the complete asset life cycle and control costs, and increases your organization’s agility.

Trusted by worldwide renown brands, Rollbar has capabilities to solve problems that other similar products in the same spectrum do not. Built by developers, for developers, Rollbar is a superior full-stack error monitoring platform for web and mobile applications. The software allows developers find and fix bugs fast, helping reduce live environment errors. If you are looking to integrate an exceptional tracking service into your application, make sure to check them out.

HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.