Help Desk Software
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Compare the best Help Desk Software currently available using the table below.
DeskAlerts
DeskAlerts is an alert notification system that allows you to send Over 10 000 Critical Notifications in 1-2 Seconds on employee Laptops, Desktops, And Mobile Devices. The high visibility combined with our 100% open rate guarantee. Integration with your Active Directory and SSO, API integration. The DeskAlerts software automatically tracks and stores alert activity with centralized storage that provides instant reporting on user receipt. A multi-purpose corporate communications solution, DeskAlerts is a fully customizable system that uses multiple internal communication channels to ensure that you get your message across. Fast and easy to deploy, DeskAlerts serves not only as a notification system but also as a system for effective internal communications and employee feedback.
Gmelius
Gmelius transforms Gmail / G Suite into your company’s workspace. Your inbox becomes a work hub for communication, collaboration, and workflow automation with real-time syncing across all team members and all devices - web & mobile. Gmelius is a complete solution that lets you manage your customer and project pipelines from beginning to end - without leaving your inbox. It seamlessly bridges the gap between external and internal communications like email and chat, while empowering your team with collaborative tools including shared inboxes, shared labels, shared email templates, email notes, shareable kanban boards, and more.
YetiForce Sp. z o.o.
Are you looking for a system to boost your sales? Do you want to improve your relationships with customers? Do you want to contribute to the fastest growing open source project on GitHub? You can use YetiForce completely free of charge. With YetiForce’s help you will manage 12 business processes in your company, no matter the size. The vast number of features available for free helped us win the first place in Capterra’s “Most Affordable CRM Software” ranking. YetiForce’s open source code was released under a very flexible and liberal license, which gathers a large and active community around the project. You too can contribute to it no matter if you are a professional programmer or software development is just your hobby. Download YetiForce for free and find out why you should become one of more than 250 000 people who already use it. Testing versions: GitStable: https://gitstable.yetiforce.com/ GitDeveloper: https://gitdeveloper.yetiforce.com/
Agiloft
Bring agility and efficiency to your support operations with the top-rated Service Desk Suite. Agiloft Service Desk suite offers fully-integrated applications to help IT teams get complete, 360-degree control over every process. It includes customer support, RMA management, IT ticketing system, internal help desk, asset management, change management, and ITIL and ITSM.
AppSphere AG
Make PowerShell a real solution. For you and your team. Automate and delegate many tasks with PowerShell and ScriptRunner. Especially the ones that keep you from your job. Smart. Simple. Secure. ScriptRunner is the leading all-in-one solution for PowerShell: - AUTOMATION with scripts and easy integration with monitoring, ITSM, workflows and applications. - SUPERVISION and control over all processes, clear dashboards and complete reporting. - DELEGATION of recurring routine activities to the service desk and end users. - ORGANIZE all PowerShell scripts, policies, logs, and reports in one place. - CONTROL all activities related to PowerShell and the use of scripts with policies. - DEVELOPEMENT of PowerShell scripts in the team and easy entry with customizable script collections.
Giva
Giva builds happy customer relationships while helping to grow loyalty and revenue. We enable any organization to be more reliable, flexible, and scalable. Our reports and dashboards help you take action to increase customer retention and satisfaction. With Giva, customer interactions turn into lasting relationships while lowering costs and increasing productivity. We offer all our modules with full functionality in a simple product bundle that's perfect for 3 to 25 agents.
Manavate Ltd
Manavate ERP is a cloud based management system that makes it infinitely easier for you to run your business. Say goodbye to hours lost on phone calls and emails that too often lead you away from efficiency and towards chaos. Sign up for a free trial and enjoy all the benefits Manavate has to offer.
GroupLink
everything HelpDesk is a simple web-based help desk solutions specially created for K-12 and local and state governments. Developed by GroupLink, a leading K-12 and government help desk, this robust help desk platform simplifies incident requests, increases productivity, and improves end-user satisfaction. everything HelpDesk provides a host of features that enable organizations to streamline and track issues, and report progress. These include email and calendar Integration, ZENworks and directory integration, asset discovery, mass ticket updates, multi-departmental service desk solution, iPhone and Android specialized interface, and more.
Reamaze
Build stronger relationships with your customers with Re:amaze. As a reliable web-based helpdesk, Re:amaze helps businesses support and engage their customers through a variety of communications channels Built for high-scalability, Re:amaze delivers a robust set of features that include chat and email as well as integrations for social media and mobile. Other key functionalities offered by Re:amaze include automated workflows, conversation permalinks, shared inboxes, public help sites, reporting, FAQ, and satisfaction surveys.
HelpOnClick
HelpOnClick is a cutting-edge cloud-based live chat and help desk software solution for small and midsize businesses. Simple and intuitive, HelpOnClick helps merchants seamlessly communicate to their website visitors, thereby improving customer support and increase sales. The HelpOnClick Live Chat software offers a host of capabilities that include real-time traffic monitoring, customizable sounds, icons, and texts, virtual chat agent, and integrations with Facebook, Drupal, WordPress, Joomla, and more.
LiveChat Software
For the fastest and the most efficient way to help your customers, turn to LiveChat! As a leading live chat and help desk software solution for business, LiveChat transforms teams into customer service rockstars with its simple and easy-to-use applications. Apart from its core live chat functionality, LiveChat provides a wide range of add-on modules for sales and marketing automation as well as integrations with third-party customer relationship management (CRM) solutions.
Samanage
Samanage offers an enterprise level service-desk and IT asset-management solution for IT, HR, or Facilities professionals that need a clear and intuitive system to help manage request. Also, the fully customizable platform allows users to collaborate on challenging tasks and share ideas with the use of the in-app 'whiteboard'. Business can use Samanage to Manage Hardware and Software, Organize and Manage Licenses and Contracts, Detect Risks, Keep up-to-date with License Compliance, and much more. Simply said, Samanage is the solution that understands what it takes to manage the services in your organization successfully.
Atlassian
JIRA by Atlassian is a market leader in the Service Desk Management software industry. With over 15-years of experience, Jira is used by globally leading brands that require a robust and streamline ticking service for internal or external teams. With easy-to-use tools and a quick implementation set-up, JIRA also offers one of the most affordable subscriptions in the marketplace. Give your IT department a considerable advantage by letting JIRA provide tools for Contract Management, Incident Managemen, IT Asset Management, an Elegant Knowledge Database, and much more.
Issuetrak
Resolve issues without the headache with IssueTrak. A powerful and versatile issue tracking and business process management software, IssueTrak helps users take their performance to the next level when it comes to issue tracking, workflow, customer support, complaint management, and help desk. The platform comes with automation tools, as well as reporting, custom forms, alerts, knowledge base, and more.
Entry Software
TeamHeadquarters by Entry is an integrated help desk and project management software for IT teams. With TeamHeadquarters, IT teams can focus on the right work at the right time. The platform offers full-function tools for project management, portfolio management, help desk, and time sheets.
Vision Helpdesk
Vision Helpdesk product is an 11-year-old veteran and pioneer in the Satellite helpdesk industry, currently trusted by 8,000+ companies. They dominate the market with their three product service platform that helps manage Customer Support for small to enterprise level business; Vision Helpdesk offers solutions that involve Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk (Multi Company Help Desk), and IT Service Desk (ITIL/ITSM Help Desk). Vision Helpdesk is specifically designed to support for multiple companies/ brands/products on one centralized location, without needing to integrate third-party programs. Users can easily load the cloud-based version or private server version in any workstation operating Windows or iOS. Leaders at Vision Helpdesk believe that they can deliver all possible features that will simplify your day-to-day customer interaction and will give you perfect control over the information flow in your organization.
TeamSupport LLC
TeamSupport is the only customer support solution built for business to business (B2B). The innovative software gives customer relationships a fresh look, by providing a fully configurable system with robust customer database, omnichannel support options, collaborative tools including task management, SLA management, reporting & metrics, and advanced visual support with screen and video sharing. Born in the cloud with mobile functionality, TeamSupport helps users get a detailed understanding of their business customer relationships, as well as visibility into how individual employees are performing. Easily determine how happy each customer is, and identify at-risk customers with AI-enabled customer distress index. Fully customizable automations help you perform repetitive tasks quickly and easily, communicate with various teams instantly, or even send out alerts for escalations, all to help you provide a better customer service experience.
LogMeIn
Rescue by LogMeIn is an affordable and reliable remote support software. Rescue offers a wealth of features that enables businesses to provide a seamless support experience for their end users and improve the productivity of their support team. Its top features include remote control, remote diagnostics, multi-platform support, device configuration, video support, and integrations and APIs.
PhaseWare
Tracker by PhaseWare is a completely customizable customer support solution for businesses. Tracker covers issue tracking, Complaint Management, CRM, time tracking, SLA Compliance, process management, Knowledge Base, and more. Available as a cloud or on-site solution, Tracker empowers businesses to get a 360-degree view of customer information and do more with less.
QualityUnit
Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software in 2018 for small to mid-sized companies. LiveAgent offers a plethora of tools for managing company-customer interactions in one place. These include ticket management, live chat, social integrations, call center features, reporting, support portal, gamification, integrations, mobile apps, and more.
Helprace
Create powerful teams and happy customers with Helprace. Helprace is a simple helpdesk software for customer support, offering integrated tools to deliver top-notch customer service. These include ticketing and email management, customer community, feedback, documents and knowledge base.
Net Help Desk
NetHelpDesk is an ITIL (Information Technology Infrastructure Library) software for internal departments and managed service providers. NetHelpDesk is a feature-rich platform that combines a plethora of tools--from ticket tracking and customer relationship management, through to stock control and self service. It is perfect for organizations of all sizes in a range of industries, including MSPs, education, telecoms, councils, and print.
Brightwurks
Delight customers by providing outstanding customer service like no other with Help Scout, a web-based help desk software. Suitable for for companies of all sizes, Help Scout enables businesses to deliver personalized support. The platform offers collaboration features to keep everyone on the same page, automated workflows, best in-class-reporting, an integrated knowledge base, and a robust API. Help Scout also integrates with voicemail services and live chat services like Olark and Snap Engage.
Supportbench Services
Deliver exceptional customer support with Supportbench, a powerful customer service management software. Supportbench offers enterprise-level tools that enable small to mid-sized businesses provide customer support at an affordable price. Supportbench offers features such as customizable surveys, seamless integrations with popular apps, real-time analytics, built-in scheduling tools, knowledge bases and user forums, support ticketing system, and more.
Cayzu
If you need an easy and affordable help desk solution, look no further than Cayzu. Cayzu is for small businesses looking for a simple, intuitive, and beautiful solution for providing and getting instant customer support. The platform offers a wealth of features that include integrated communications (email, social, voice, and chat), automated rules and workflows, mobile apps, branded self-service and knowledge base portal, app integrations, reporting and analytics, and more.
Just as the name states, help desk software aids in simplifying and automating business management services. Your employees may apply this management tool in accessing assistance or by clients who have purchased items or services from you. Handling user problems has been made easier with help desk software by giving you a better grip on customer issues and reducing the period taken from complaint to resolution. Help desk software is a strong base for a well-organized help desk. It should be one of the top priorities whether the institution is small or gigantic. Help desk software comes along with user benefits such as improved teamwork and effortless ticketing (A ticketing system aids team members in handling critical tasks, with much less supervision and in managing their own time with a more efficient approach), multitasking at smarter levels even when not in your office and helps prioritize essential tasks. A good 34 percent used help desk software across non-IT related departments such as HR. Some software was also recorded to be favored for their added security measures. All this goes to length to conclude that the benefits of a help desk software are limitless and knowing which software applies to your business is vital.
Help desk software differs significantly regarding function capabilities and areas/modes of application. This then translates that choosing the right one is not such an easy task. These Helpdesk software offer solutions by being centrally managed sites where customers or employees can report problems through the various forms of media in existence such as smartphones, email or social media. When these issues are recorded, a notification is sent to both customers and administrators, and this saves much needed time. Today, in the IT world, there are numerous products and vendors with great offers, promising good performance and low-cost software features. Knowing the correct software features you require could be the defining difference between your business and your competitors. Some important functionality features to take into consideration when comparing help desk software:
Some software may stand out for the following features:
The applications of help desk software are numerous. This is due to their many features and capabilities. With the most common added advantage of well-organized systems and cost-effective services, they automatically become a top priority for companies seeking growth. Many organizations (if not all) can use this software.
HR departments can use this software to organize data efficiently by collecting and storing it for future reference or action. Help desk survey and live chat feature to aid in feedback collection and also live communication between HR and employees or HR teams. It is an excellent tool for routing incoming communication messages to the specific HR team members. It is also good to track HR history and milestones while providing analytics for future improvements or commendation.
IT departments are a core for any company especially with today’s automation of technology. For many organizations, problems in the IT department could mean a disaster for the whole organization. This is where help desk software comes to play. It helps to take note and record user actions which are critical for monitoring and progress evaluation. When a problem arises, it would, therefore, be straightforward to track the source. Moreover, it aids in problem reporting and solution. Whenever a user is stranded or has IT related issues, he or she logs the subject and the software automatic features direct them to the relevant specialist without necessary physical interaction.
Bug tracking is essential, especially for software development teams. When bugs occur, help desk software enables their reporting through instant notifications sent by users. Routing incoming bug data to relevant Software development teams is critical for most project management teams. This is where HDS comes to play. The software also has the added advantage of notifying the user of received bug reports and resolved issues.
Forbes states that about 75 billion is lost in businesses due to customer service failures. Help desk software is an excellent solution to customer services. They offer a good option and seek to solve common misconceptions such as big brands have poor customer service, or most customer services are not satisfactory. Once the software takes record of customer issues, it collects related concerns and organizes them regarding importance or frequency. This helps the agents prioritize and solve problems with such finesse not existent before. The data is a summation of information collected from integrated live chats, emails, customer conversations and social media data.
Free help desk solutions are bundled with curtailed functionalities, with some working as good as the premium versions in circulation. For businesses with an appropriate number of users and administrators, free versions may come in handy especially when the budget is limited. Consider details of the software such as user and administrator function ability limits.
Moving to a free, new or different software version might not be as easy as it seems. For the success of help desk software implementation, it is necessary to gain administrative approval. To obtain regulatory approval, it is then vital to provide data to prove the software’s profitability. HDS helps collect and organize this data concerning research and statistical information. Below are a few sample points for approaching various executives.
Finance officers are mainly concerned with money data. To strategically maneuver your way around their perception of help desk software as an added cost, you need to portray the software service as more of a useful cost-saving option rather than a marketing or sales advantage. Their main aim is to improve the company/organization’s profit and would therefore not take notice of non-investment returning software. It might be worthwhile to mention that costs will be significantly reduced by minimizing infrastructure, managerial team streamlining, downtime reduction and IT costs predictability. State that the software might go a long way in increasing business productivity by maximizing use of resources in existence without generally purchasing more supplies and hence cutting costs. Data collected may also point out the advantages of constant departmental streamlining. A problem may be involving two or more departments and having them together on a similar platform is a profitable idea.
The overall head of your company is mainly focused on the general output. Does the software increase general business productivity? Is the software putting them at an advantageous position about their competitors? Pointing out that HDS comes with a better customer service experience which directly leads to more loyalty and by the long-term lifetime customers might convince CEOs of the importance of the software. Managers employing HDS have an added advantage of analytical data which can help management teams and employees and services for maximum output. Marketing campaigns can be focused. Mention that the software can help move the organization to the next phase of operation.
With issue distribution, notification and organization, help desk software can be of great use to the tech department of any organization. CTO’s are mainly concerned with the tech aspects of a company. Show that the output and cohesiveness of the tech team and general time use of the IT team might be improved. CTO’s will be pleased with the amount of time the help desk software creates by performing various functions which would take teams days to organize.
Choosing the best software is therefore at the end of the day left on you to decide according to your requirements.
