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March 31, 2020. COVID-19 Healthcare Information Portal now available from EBSCO Information Services. A team of healthcare professionals and evidence-based medical experts at EBSCO Information Services has launched a COVID-19 portal which aggregates real-time information updates from authoritative sources to provide information on all aspects of the COVID-19 pandemic.

March 12, 2020. EBSCO eBooks receives first-ever maximum score in ASPIRE E-Book Accessibility Audit. EBSCO Information Services has been named one of the top e-book platform providers in the ASPIREverified Accessibility Audit with the first-ever perfect score of 100 percent. This honor recognizes an organization�s commitment to improving the content and communication of its accessibility statements in order to provide full transparency to customers and end-users.

March 11, 2020. IBM Watson Health and EBSCO Information Services collaborate to launch integrated clinical decision support solution. IBM Watson Health and EBSCO Information Services announced a strategic collaboration aimed towards enhancing clinical decision support and operations for healthcare providers and health systems. The companies are combining their respective solution suites � DynaMed and IBM Micromedex with Watson � into a single, high-value global solution called "DynaMed and Micromedex with Watson." The combined solution suite will be designed to bring together drug and disease content, into a single source for evidence-based insights to help inform clinical decisions.

March 11, 2020. IBM Watson Health and EBSCO Information Services collaborate to launch integrated clinical decision support solution. IBM Watson Health and EBSCO Information Services announced a strategic collaboration aimed towards enhancing clinical decision support and operations for healthcare providers and health systems. The companies are combining their respective solution suites � DynaMed and IBM Micromedex with Watson � into a single, high-value global solution called "DynaMed and Micromedex with Watson." The combined solution suite will be designed to bring together drug and disease content, into a single source for evidence-based insights to help inform clinical decisions.

February 27, 2020. EBSCO Information Services acquires linked data infrastructure provider, Zepheira. EBSCO Information Services (EBSCO) has announced that it has entered into a definitive agreement to acquire Zepheira, a provider of large-scale, decentralized linked data infrastructure. Zepheira�s mission is to connect libraries, archives and museums to make the world a smarter place. Zepheira uncovers previously hidden data and insights for patrons and facilitates connections between library systems and the open web. This acquisition reinforces EBSCO�s commitment to making information available when, where and how users need it.

January 24, 2020. EBSCO Information Services announces submissions open for the 2020 EBSCO Solar Grant. EBSCO Information Services is soliciting grant applications to give libraries the opportunity to �go green� by funding solar installations through the 2020 EBSCO Solar grant program. As part of the EBSCO Solar initiative, EBSCO will be making three $100,000 grants available to applicants from libraries around the world. The grants will allow winning libraries to reduce their utilities expenses by installing a solar array at their institution. After seeing the benefits on its own campus, EBSCO introduced the EBSCO Solar grant program so libraries interested in adding their own solar arrays can do so. Since 2016, EBSCO Solar has given libraries nearly a million dollars in grant money.

January 24, 2020. Submissions for the 2020 John Cotton Dana Award Are Now Open. The American Library Association is now accepting submissions for the 2020 John Cotton Dana Award (JCD). The John Cotton Dana Award is one of the most prestigious awards given to libraries and honors outstanding library public relations. Eight $10,000 awards will be provided by the H.W. Wilson Foundation in 2020. The awards are managed by the Library Leadership and Management Association division of ALA, and judges are associated with this division. The 2020 John Cotton Dana Awards will be presented to winners at the 2020 ALA Annual awards ceremony sponsored by ALA and EBSCO Information Services.

January 23, 2020. EBSCO Information Services� Option Grid releases Opioid Addiction Decision Aid. EBSCO Information Service, the leading provider of evidence-based clinical resource tools, has announced the availability of a new decision aid within its shared decision making product, Option Grid. Opioid Addiction: Treatment Options presents several pharmacotherapeutic options to manage opioid addiction.

January 21, 2020. EBSCO Information Services partners with Code Ocean to invest in open research and promote reproducibility. A new strategic partnership between EBSCO Information Services and Code Ocean will provide to the global research community a platform to facilitate the sharing and reuse of computational code and data. It guarantees the reproducibility of reported research, and it makes research open, organized, accessible and interoperable.

January 21, 2020. EBSCO Information Services partners with protocols.io: investing in open and reproducible research. A new strategic partnership between EBSCO Information Services (EBSCO) and protocols.io is designed to support the research ecosystem. Researchers, publishers, and academic institutions will benefit from a research workflow that is open, connected, reproducible and interoperable. EBSCO�s investment in protocols.io highlights the importance of supporting services that extend and connect the publication of an article to its core analysis, and ongoing impact. As part of the agreement, EBSCO will leverage its global presence to expand the reach and impact of protocols.io to research institutions around the world.

Feb 20, 2015 EBSCO acquires of YBP Library Services from Baker &Taylor.;
EBSCO Information Services made a significant investment in the library workflow with the acquisition of YBP Library Services from Baker &Taylor.; GOBI3 (Global Online Bibliographic Information) serves as YBP's primary tool for the discovery and acquisition of digital and print monographic content. Relied upon by academic, research and special libraries worldwide, GOBI provides access to more than 12 million titles, including more than one million digital titles from leading aggregators and publishers.

Jun 30, 2013 EBSCO Publishing and EBSCO Information Services consolidate into single company operating as EBSCO Information Services
EBSCO Information Services and EBSCO Publishing businesses will merge on July 1, 2013 and will operate as a single business under the name EBSCO Information Services. Tim Collins, previously President of EBSCO Publishing, will serve as President of the combined entity. Allen Powell, President of the subscription services division of EIS, will now report to Collins.

Jun 02, 2011 EBSCO Publishing acquires The H.W. Wilson Company
EBSCO Publishing and The H.W. Wilson Company have merged in what is being viewed by the companies as an ideal match. This combination of organizations will allow the strengths of each to benefit existing and forthcoming products and services. Libraries using products from either company will benefit as improvements are made to the respective resources. The Wilson controlled vocabularies will be integrated into EBSCO�s controlled vocabularies, resulting in improved subject indexing for EBSCO databases. The EBSCOhost platform will be enhanced to take advantage of this indexing in its search and relevancy ranking algorithms. All Wilson indexing, abstracts and full text will be fully searchable via EBSCO Discovery Service for subscribers of Wilson databases. The addition of Wilson�s robust abstract/index records and unique full text will strengthen EBSCO Discovery Service.

Mar 17, 2010 OCLC sells NetLibrary to EBSCO Publishing for $7,867,200
From the 2009/10 OCLC Annual Report: On March 17, 2010, OCLC sold the assets of the NetLibrary Division (including the NetLibrary platform, operations and infrastructure in Boulder, Colorado) and the rights to license a select number of vendor-owned databases previously sold on the OCLC FirstSearch service to EBSCO Publishing for $7,867,200 and assumption of related liabilities. The transition services agreement between OCLC and EBSCO Publishing ($230,000 annually for an initial term of three years) ensures that all NetLibrary eBooks have been placed in a dark archive at OCLC and OCLC will continue to make OCLC- MARC records available for download by the relevant library for NetLibrary eBooks as well as providing library holdings synchronization. OCLC recognized a gain on the sale of $21,666,500.

Mar 17, 2010 EBSCO Publishing acquires the NetLibrary Division from OCLC
OCLC and EBSCO Publishing signed an agreement whereby EBSCO will purchase the assets of the OCLC NetLibrary Division and the rights to license a select number of vendor-owned databases currently available through the OCLC FirstSearch service. The purchase includes the NetLibrary eBook and eAudiobook platform as well as operations and infrastructure in Boulder, Colorado.

May 30, 2008 EBSCO Information Services acquires Minerva Wissenschaftliche Buchhandlun from Springer-Verlag
EBSCO Information Services has acquired Minerva Wissenschaftliche Buchhandlun, of Vienna, Austria, from Springer-Verlag. Founded in 1909, Minerva has a well established tradition for providing exceptional service to libraries in the areas of serials management and monograph orders, complementing very well the EBSCO portfolio of products and services. Minerva is the leading subscription agency in Austria and Hungary and has business operations throughout Central and Eastern Europe.

Sep 24, 2003 EBSCO Publishing acquires Whitston Publishing Company
EBSCO Publishing announced the acquisition of Whitston Publishing Company, Inc., a well-respected publisher of reference works for academic and public libraries since 1969. Whitston's flagship database, the American Humanities Index has been available through the popular EBSCOhost online research service since January 2003.

Jan 24, 2003 EBSCO acquires operations of RoweCom Worldwide
RoweCom, Inc., doing business as RoweCom, Faxon or divine Information Services announced the signing of a non-binding letter of intent with EBSCO Industries, Inc., the global leader for the delivery of integrated information systems and services, for the proposed purchase of the RoweCom worldwide subscription agent business. The proposed transaction was also endorsed by the steering committee of the ad-hoc group of publishers and library customers of RoweCom. The committee, including the publisher members the American Institute of Physics, the Association of Learned & Professional Society Publishers, Elsevier, Oxford University Press and Wiley, will endeavor to expand the group of publishers supporting this transaction as they believe the contemplated agreement is a significant step forward for customers and publishers.

1999 EBSCO acquires NoveList from CARL
NoveList acquired by EBSCO. The company employed 5 personnel at the time.

1995 EBSCO Information Services formed
EBSCO Information Services (EIS) formed to provide libraries with one source for quality information-related services and products.

1986 EBSCO acquires Popular Magazine Review and Horizon Information Systems to form EBSCO Publishing
EBSCO Publishing got its start as a family business in Ipswich, MA that created summaries of magazine articles from the local library and published in a newsletter. The company was founded in 1984 as Popular Magazine Review by Gerald Seaman and Tim Collins, which had expanded considerably by the time it was acquired by EBSCO Industries in 1987 and renamed the product to Magazine Article Summaries. That year EBSCO Industries had also acquired Horizon Information Systems, a company founded in 1985 by Dan Tonkery to create search and retrieval software for databases distributed on CD-ROM, with Oliver Pesch leading the development process. These two companies were combined to form EBSCO Publishing.

1984 Popular Magazine Review founded by Gerald Seaman and Tim Collins
In 1984, Gerald Seaman and Tim Collins co-founded Popular Magazine Review. The firm's product was a print magazine index with article summaries

1958 EBSCO Industries, Inc. established
Operations were combined under EBSCO Industries, Inc., profit centers were established, and corporate headquarters moved to the center of Birmingham.

1944 Military Services Company founded by Elton B. Stephens and Alys Robinson Stephens
Elton B. Stephens and his wife, Alys Robinson Stephens, formed a partnership to sell magazines, personalized binders and racks to the U.S. Armed Forces under the name of Military Service Company.

2019 EBSCO Information Services Accomplishments Narrative

In 2019 EBSCO Information Services (EBSCO) continued its focus on openness and interoperability and began to implement the open source library services platform FOLIO. EBSCO has grown through acquisitions and strategic partnerships and an inclusive development process has enabled EBSCO to partner with libraries and librarians of all types and sizes. The year 2020 will bring even more support for Open Research as EBSCO partners with companies that support research output workflows.

EBSCO�s key focus has always been the content it makes available to libraries. And as new full-text resources emerge to support emerging and lesser supported areas of study, the company is also adding value through providing full text components to quintessential subject indexes. The metadata for all of these resources is available for discovery as part of EBSCO Discovery Service (EDS). EBSCO�s continued success with the lean/Agile and SAFe principles is bringing these enhancements and features to market faster and incorporating customer feedback improving the user experience and improving librarian workflows.

EBSCO acquired Stacks in 2019 � a natural extension of a long-standing partnership that provides libraries with more customizable avenues for exposing content and improving the user experience for both administrators and patrons. Stacks helps libraries to support and boost usage. Demand for streamlined access to library resources continues to grow, a problem that is addressed by EBSCO through its partnership with OpenAthens. These tools are becoming rapidly adopted by individual universities and consortia, a fact that highlights the need for the greater authentication and simplified access that Open Athens provides.

Strategic partnerships designed to give libraries stewardship began in 2019 with the strategic partnership with Arkivum which enables long-term data management and preservation via Arkivum�s Perpetua. The Perpetua integration with FOLIO is the first integration of a third-party commercial application in FOLIO. Through Perpetua in FOLIO libraries will be able to manage their archival collections � including retrieving and updating archival records.

Google Authentication for EDS and EBSCOhost were also introduced in 2019. Improvements to Research Starters are part of a continuous development philosophy that marks the evolution of EDS and EBSCOhost in way that connects library goals and user expectations. EBSCO has worked with The Carroll Center for the Blind and has partnered with W3C ensuring that accessibility is a part of the development process. By connecting with librarians and users through the EBSCO User Group, strategic summits, focus groups, advisory boards, surveys and on-site testing, EBSCO better able to understand the needs of its customers and the expectations and behaviors of library users.

Further, the company announced the roadmap and roll-out plans centered on the evolution of its research services � designed to heighten the capabilities, UI and overall experience of EDS and EBSCOhost. With various components already rolled out and several to follow in succession, the evolution encompasses enhanced search capabilities, a visual concept map experience, a new approach to video display and usage, a new mobile app, and new UI � all with a focus on addressing market needs with user input. EBSCO�s overarching focus is an experience to support internalization, accessibility and a personalized experience that puts user privacy at the forefront. Libraries will have simultaneous access to the existing EDS UI and the new EDS UI to be able to become familiar with new features and to provide feedback.

For FOLIO, significant strides have been made with the development team hitting a host of anticipated milestones. EBSCO continues to work closely with beta partners, early adopters, developers and the larger FOLIO community. EBSCO began to implement sites in 2019 with the launch of first ERM then the full FOLIO platform at Chalmers University in Sweden. A host of libraries are slated to implement FOLIO ERM and/or the full platform in 2020 including original beta sites University of Alabama and the Five Colleges (University of Massachusetts-Amherst, Smith College, Amherst College, Mt. Holyoke and Hampshire College) with Missouri State and Cornell also implementing in 2020. Beginning in 2019 EBSCO has also partnered with more than a dozen service providers to implement FOLIO around the world to ensure that libraries have local support from trusted service providers. Additional partnerships will be announced in 2020 as implementations increase.

GOBI Library Solutions remains committed to providing libraries �choice� by offering integrated workflows with all major ILS systems (including FOLIO) and supporting more than 20 eSupplier platforms and the broadest choice of acquisition models. With the new GOBI/FOLIO integration, libraries can place an order in GOBI and immediately see a purchase order number generated by FOLIO in GOBI. When libraries view their GOBI orders in FOLIO, they will see bibliographic records from GOBI and additional order details. Additionally, in FOLIO, libraries can receive and create an item record for the purchased items. The integration of GOBI with FOLIO begins with the acquisitions process and carries through to other elements of tech services to help fully process an item.

In addition, this integration ensures that GOBI holdings are automatically updated and set in FOLIO as well.

A new integration between GOBI and EBSCO Holdings Link Management (HLM) enables eligible libraries to have their holdings automatically updated to reflect their GOBI e-book, eCollection and Evidence-Based Acquisition (EBA) purchases from all suppliers within 24 hours of fulfillment without any manual intervention. With auto-population of holdings for GOBI, managing holdings for downstream services like EDS, Publication Finder, Full Text Finder and Usage Consolidation is streamlined, saving libraries time.

In the spirit of driving textbook affordability and student success, EBSCO recently launched Faculty Select, an interface that empowers faculty to easily search and access quality open textbooks, Open Educational Resources (OER), and request access to DRM-free e-books from top academic publishers. By facilitating the acquisition process of DRM-free e-books through the library, Faculty Select improves communication between the faculty and librarians and enables both faculty and librarians to work together in providing quality course materials at no cost to students while also saving valuable time searching and collating materials across numerous disparate platforms.

In late 2018, EBSCO redesigned the user experience for EBSCONET and introduced the Customer Service Portal which allows customers to submit queries, receive responses, and to track that communication within the EBSCONET user interface. In 2019, enhancements continue including a �Billing/Invoice� question option in the Customer Portal and the addition of The Five-Year Price Analysis to EBSCONET reports. Additional enhancements include the ability to mark Title Changes as �read� and to share Title Change information externally, even with library staff who do not have EBSCONET accounts. A further enhancement to EBSCONET Renewals now provides detailed information on combination, membership and package titles within the renewals interface, allowing users to easily identify titles that come with another subscription, as well as the list of titles included with the �parent� title. An Order History tab was added at the order level, displaying historical order data, including order number, start date and format, back to the mid-1990s.

In 2020, EBSCO�s expanded E-Package Renewals tool, piloted in late 2019, will be released to customers worldwide. Additions to the Customer Service Portal will provide enhanced options for viewing, sorting and filtering service requests. The roadmap includes modifications to claims management features as well as other customer-requested enhancements that will be introduced throughout the year.