When you state that

We believe she did not understand all of the nuances and full intent and meaning of our Code of Conduct

If I recall clearly, she was asking in order to comprehend such nuances and full intent. I believe this source of distrust will never be remediated, at least for user old enough to remember a different place and a different way of doing things.

For Monica, it seems, it's clear that the trust is not there.

When you state that

We believe she did not understand all of the nuances and full intent and meaning of our Code of Conduct

If I recall clearly, she was asking in order to comprehend such nuances and full intent. I believe this source of distrust will never be remediated, at least for users old enough to remember a different place and a different way of doing things.

For Monica, it seems, it's clear that the trust is not there.