Manage users and licenses for customer accounts
Appropriate roles: Admin agent
You can perform many management tasks for a customer, such as creating user accounts, deleting user accounts, restoring deleted user accounts, and assigning or revoking licenses to multiple users.
Create user accounts for a customer
GDAP Roles: Partners can use any one of the following roles. Directory Writer | User Admin
Use the following steps to create customer user accounts:
Sign in to Partner Center and select Customers.
Select the customer from the Customer list.
In the customer menu, select Users and licenses.
For each user you add, select Add user, then fill out the information, including permissions and licenses.
You can add multiple users at once by selecting Upload users and then importing an Excel-compatible .csv spreadsheet file. You can wait until you're done with the whole set before emailing or printing the names and passwords from the confirmation screen.
Select Save.
Record the user name and temporary password to send to the user.
If you're adding multiple users one at a time, select Add another user.
Delete user accounts for a customer
GDAP Roles: User Admin
Use the following steps to delete a customer's account:
Sign in to Partner Center and select Customers.
Select the customer from the Customer list.
Select Users and licenses.
At the bottom of the screen, select Delete user.
If you need to restore the account you deleted, you can find it in the Deleted users tab of the Customer's Users and licenses list. You have 30 days to restore a deleted user.
Restore deleted user accounts
GDAP Roles: Partners can use any one of the following roles - Directory Writer | User Admin
To restore a deleted user account:
Sign in to Partner Center and select Customers.
Select the customer from the Customer list.
Select Users and licenses.
Select Deleted users ( ).
It should read (1) or greater when there are deleted users that can be restored.
Select one or more of the deleted users' checkboxes and then select Restore.
All selected user accounts reappear in the Users and licenses page.
Add or remove user licenses for a customer
GDAP Roles: Partners can use any one of the following roles - License Administrator | User Administrator | Directory Writer
The following steps apply to adding or removing user licenses for Microsoft products. To add or remove user licenses for license-based SaaS subscriptions in the commercial marketplace, see Add or remove licenses for a SaaS subscription.
To add or remove user licenses for Microsoft products:
Sign in to Partner Center and select Customers.
Select the customer from the Customer list.
In the customer menu, select Users and licenses
Choose one or more users from the list.
If, for example, the customer purchased new licenses and you wanted to assign them to people who don't have them yet, you can use the Filter users by... option to find the right group.
Select Manage licenses. Make your changes, then Save.
License assignment and activation for Azure Marketplace products is managed through the independent software vendor (ISV) who published the product.
How do CSP licenses reflect in the Microsoft 365 Admin Center?
CSP subscriptions appear in both Licenses and Your products tab for Customers under the Billing header.
Office 365 Extra Storage or Defender for Office 365 for Faculty don't appear in the Licenses tab because they aren't assignable to customers. However they do appear in the Your products tab, which customers can see.
Software purchases appear in the Your products tab, which only customers can see. Partners should use Partner Center to view software purchases with associated key and/or download media.
NCE licenses appear as Not Available in the Your Products page in Assigned Licenses tab. The purchased quantity shows the license count, but Assigned Licenses always appears as Not Available.
Reset a user's password for a customer
GDAP Roles: User Admin | Privileged Authentication Admin - to reset password for license management users. Privileged Authentication Admin - to reset password for all other users.
Use the following steps to reset a password for a customer:
- Sign in to Partner Center and select Customers.
- and then select the customer from the Customer list.
- Select Users and licenses.
- Choose the user from the list.
- At the bottom of the screen, select Reset password.
- Send the new temporary password to the user.