Certification support
How to contact support
| Area of support | How to get help |
|---|---|
| Microsoft Certifications and Microsoft Certification Exams | Check these resources for answers to common questions: - Certification process overview - Frequently asked questions about certification exams - Frequently asked questions about online proctored exams - Frequently asked questions about certification renewal - View, use, and share certificates and badges - Connect a certification profile to Microsoft Learn To update your legal name Visit: How to change the name on your Microsoft Certification profile. To request Exam Accommodations If you rely on assistive technology or require testing accommodations due to a disability, please visit: how to request exam accommodations. English as a Second Language If your selected exam is not available in your native language you may apply for extra exam time. Please visit: how to request an exam when English is your Second Language. For Technical Issues with Exam Delivery For technical issues with an exam delivery, contact our Exam Delivery Partners: - Pearson VUE Support - Certiport Support For Exam Appointment and Scheduling Issues For issues with exam appointments or scheduling contact our Exam Delivery Partners: - Pearson VUE Support - Certiport Support To submit an Exam or Renewal Assessment Item Challenge To challenge a Microsoft certification exam or assessment renewal question, review the certification exam and renewal assessment item challenge process to confirm eligibility and then submit the certification exam and renewal assessment item challenge form. To provide feedback on a MS Learn Practice Test To provide feedback on a Microsoft Practice Assessment delivered on Microsoft Learn, complete this form. For all other support questions: For all other issues with the Microsoft Certification Program you can get help through our moderated support forums. See instructions below for how to post your question. |
| Microsoft Certified Trainer (MCT) program | Your question may be answered on our page about the Microsoft Certified Trainer program. For additional support: Contact us through our moderated support forum for Microsoft Certified Trainers. See instructions below for how to post your question. |
How to post a support request in the forums
Please follow these steps to post a support request in the forums:
- In the main navigation menu across the top of the page, click “Ask a question.” You will need to sign in with your Microsoft account.
- You’ll create a display name, and then be offered the template to ask a question
- Be specific in the subject of your question. You should avoid including any personal information as your post will be publicly visible.
- A forum moderator will reply within 24 business hours.