TicketZero

TicketZero is an AI-powered customer service inbox. This plugin connects your WordPress website to your TicketZero account:

• Live chat without code: Pick your widget and it is embedded in the right place. No theme editing.
• One-click connection: You are briefly redirected to TicketZero, confirm, and come back already connected. No copying of keys.
• With WooCommerce (optional): Syncs order and customer data so the AI can answer order-status questions and suggest matching products.

A TicketZero account is required (free trial at https://ticketzero.de).

External services

This plugin connects your website to TicketZero (https://ticketzero.de), an external SaaS service operated by CC Consulting GmbH. Without a TicketZero account the plugin has no function. During operation, data is exchanged with ticketzero.de:

1. One-click connection (connect handshake). When you click “Connect to TicketZero”, you are redirected to https://ticketzero.de/connect/wordpress. This passes your website URL (home_url), your website name (get_bloginfo( 'name' )), a return URL back into your wp-admin, and a random state value. After you confirm, you come back with a workspace reference and a connection token. Triggered only by your explicit action in the admin area.

2. WooCommerce synchronization (optional). When you click “Connect shop products”, the plugin creates a WooCommerce REST API key (read_write) and sends your shop URL (home_url), this consumer key and consumer secret together with your connection token to https://ticketzero.de/v1/public/wordpress/woocommerce. TicketZero then uses this key to read product, order and customer data via the WooCommerce REST API, so the AI assistant can answer order-status questions and suggest matching products. Triggered only by your explicit action in the admin area.

3. Front-end chat widget. As long as the connection is active and live chat is enabled, the plugin loads the loader script https://ticketzero.de/widget.js on the public pages of your website (with your workspace and, if set, widget reference as query parameters). When visitors use the chat, their messages and chat-related data are transmitted to and processed by TicketZero.

4. Cart handoff to checkout. If a visitor adds products to the cart inside the chat (on ticketzero.de) and proceeds to checkout, TicketZero passes the selected items base64url-encoded in a return URL to your shop domain (?tz_checkout=...). The plugin reads these items and adds them to the visitor’s WooCommerce cart.

TicketZero is a separate external service. Its use is subject to:

• Terms of Service: https://ticketzero.de/legal/agb
• Privacy Policy: https://ticketzero.de/legal/datenschutz