Support Issue

  • pows2024

    (@pows2024)


    3 days, 5 hours ago

    I paid for the Enterprise license through April 2026. Currently, this license is on my development site, I want to transfer it to my production site. I have been trying to get this resolved for over a month, but little to no response from support. If the policy is to fill out the form for support, then support should respond. in a timely manner This has be going on for over a month. At least they could let me know the status.

    Support apologized for the communication issue. They were very friendly and helpful. The good news is that the issue is now resolved. Now, I am happy and back in business.

    Thanks again Stef for looking into this.

    • This topic was modified 2 days, 7 hours ago by pows2024.
    • This topic was modified 1 day, 22 hours ago by pows2024.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    2 days, 14 hours ago

    Hi there, @pows2024,

    We’re sorry to hear about the issues you had with our support team and the license transfer.

    Did you interact with us via email, or did you receive no replies at all? I checked your username in our records, and I didn’t find anything. Is it possible that your WordPress.com/ Jetpack account has a different username? Can you share your site URL so we can take a look?

    We would like to address this as soon as possible, so please don’t hesitate to contact us via this form. Please mention this review so we can connect the dots. Thanks!

    Thread Starter pows2024

    (@pows2024)

    2 days, 7 hours ago

    Thanks Stef for looking into this.

    Support reached out to me yesterday. They apologized and created a support ticket for it. They are in the process of correcting the issue. Thanks again for looking into this. It is appreciated!

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    2 days, 5 hours ago

    hey @pows2024,

    No problems at all, glad to hear the team is fixing it now 🌟

    Please, if you receive a good support service and you enjoy Jetpack, please consider changing the ratings 🙂

Viewing 3 replies - 1 through 3 (of 3 total)
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