Scan failed on all websites

  • bolgenmedia

    (@bolgenmedia)


    10 hours, 46 minutes ago

    For some reason several of our websites receives this error whenever trying to scan the pages:

    Scan Failed

    The current scan looks like it has failed. Its last status update was 13 minutes ago. You may continue to wait in case it resumes or stop and restart the scan. Some sites may need adjustments to run scans reliably. Click here for steps you can try.

    Wordfence used to work fine on all pages before, but recently this issue has kept coming up. I talked to our hosting support, they meant the issue was with Wordfence and not the hosting.

    Please advice.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    5 hours, 8 minutes ago

    Hi @bolgenmedia,

    Thank you for reaching out! Please do the following for me so I can get the information I need:

    • Stop any running scan by pressing the STOP SCAN button.
    • Click on Scan Options and Scheduling.
    • In Performance Options, set Maximum execution time for each scan stage to 20.
    • In Advanced Scan Options, enable the option Use only IPv4 to start scans.
    • Hit the SAVE CHANGES button.
    • Go to Wordfence > Tools > Diagnostics and expand the Debugging Options section.
    • Enable the option Enable debugging mode.
    • Disable the option Start all scans remotely if it is enabled.
    • Hit the SAVE CHANGES button.
    • Start a new scan.
    • Copy the last 20 lines or so of the activity log (click the “Show Log” link) once the scan finishes and paste them in this post.

    Remember to disable Enable debugging mode after you have finished.

    Can you also send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    To keep things straight, I recommend working on one site first, but if you’d like to send multiple scan logs and diagnostics that’s fine too.

    Thanks,
    Margaret

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.