Try our AI-powered assistant, known as the WordPress.com Support Assistant, for instant answers to all types of questions you may have about WordPress.com. This guide will show you how to interact with our support assistant for fast, helpful support.
The WordPress.com Support Assistant isn’t your typical bot! Our AI-powered assistant uses a vast library of WordPress-related information to intelligently answer any type of question you may have as you use WordPress.com.
The WordPress.com Support Assistant answers questions about your website and can complete certain tasks for you directly in the chat. It doesn’t replace the professional, human support we’ve always provided—we offer AI support as an additional tool that gives you faster guidance than waiting for a human reply.
In fact, the very same Happiness Engineers who provide personal support are working to optimize our AI answers too.
The support assistant can complete some tasks for you in the chat, not only answer questions. When you ask, it can help you:
- Manage your domains: look up the domains on your account, check whether a domain is available and what it costs, and set a domain as your site’s primary address.
- Update DNS records and name servers: view your DNS records, add or remove records, change name servers, and restore the default WordPress.com DNS settings.
- Set up email: configure your domain’s DNS for an external mail provider, including Google Workspace, iCloud Mail, Microsoft 365, and Zoho Mail.
- Provision an SSL certificate for your domain.
- Manage your site and account: launch your site, switch it between public and private, and change your account’s currency.
- Troubleshoot your site: look up recent PHP errors and run the Site Profiler to check your hosting details.
Before the assistant changes anything on your site or account, it confirms the action with you first. If a task is outside what the assistant can do, it tells you and can connect you with a Happiness Engineer.
To get help from our Support Assistant:
- Open the Help Center by clicking on the question mark icon, which you’ll find in the following places:
- The upper-right corner of your site’s dashboard.
- The upper-right corner of the WordPress editor.
- Click the “Get help” button at the bottom of the Help Center.
- Using the tips in the next section of this guide, type your question or issue in the box provided.
- After a few seconds, our system will provide a reply to your question and helpful links to follow.
- Use the thumbs-up and thumbs-down buttons to rate the answer provided.
If the answer isn’t helpful enough, try rephrasing your question using the tips in the next section.
We know that AI isn’t perfect, so feel free to proceed to human support when you need to. We don’t provide AI to replace human support, only to help provide you with a quick answer in an automated way, leaving our staff of Happiness Engineers to resolve the more complex requests.
Before reaching human support, here are some tips on how AI can help you get the answers you need faster than spending time waiting for a Happiness Engineer.
Like with any AI tool, vague questions will result in vague answers. To ensure our support assistant can craft a solution to your issue, provide a detailed description of the issue or question you have, including what went wrong and what you expected to happen instead.
For example:
- Vague request: “I need help with my site.”
- Specific request: “I need help in figuring out how to add a dropdown option to my site’s menu. I’ve tried updating my template, but the menu hasn’t changed on my website.”
The WordPress.com support assistant is trained on the existing WordPress.com interface. Therefore, it recognizes the same words that you already see on your screen.
For example, if you use the word “app”, our support assistant may not recognize that you are asking about a WordPress plugin. If you use the word “teaser”, it may not realize you’re asking about post excerpts.
Just like us humans, our support assistant can’t multitask well. If you have several questions you want to ask, submit just one and give our support assistant the space to share its answer. Once you’ve received your answer, proceed with your next question.
If you received an error on your site that you need help with, copy and paste the exact text of that error message to share with our support assistant. Our support assistant has likely seen the error message before and knows the solution.
Further reading: AI Guidelines