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10 Best PEO Services Of 2025

Audited & Verified: Aug 26, 2025, 8:17am
Written By
Staff Writer
Reviewed
Staff Editor
& 1 other
Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations.

A business’s workforce is its most valuable asset, yet HR management is not a core competency of most SMBs. Outsourcing HR and payroll to a professional employer organization (PEO) allows companies to offer first-rate support to their employees while freeing up managers’ time to focus on enhancing products and serving customers.

To realize the full value that PEOs offer, an organization must ensure that the service meets its HR and payroll needs, provides the level of support managers and workers require and is a good fit with its existing processes and culture. We highlight the areas in which each of our 10 best PEO services outshines the competition.

Read more

Compare the Best PEO Services of 2025

4.9
On ADP TotalSource's Website
Best For
Support from HR experts
Starting Monthly Price
Not listed
4.9
On Paychex's Website
Best For
Outsourced payroll services
Starting Monthly Price
Not listed
4.8
Read Forbes' Review
Best For
Benefits administration
Starting Monthly Price
Not listed
4.7
On Justworks' Website
Best For
Small and growing businesses
Starting Monthly Price
$79 per employee
4.6
On Deel's Website
Best For
HR and payroll compliance
Starting Monthly Price
$95 per employee
4.6
Read Forbes' Review
Best For
Insurance brokers
Starting Monthly Price
Not listed
4.5
Read Forbes' Review
Best For
Startups
Starting Monthly Price
Not listed
4.5
On Rippling's Website
Best For
Workforce analytics and automation
Starting Monthly Price
Not listed
Best For
Recruiting and performance management
Starting Monthly Price
Not listed
4.4
Read Forbes' Review
Best For
Employee support
Starting Monthly Price
Not listed

Why You Can Trust Forbes Advisor Small Business

The Forbes Advisor Small Business team is committed to providing unbiased rankings and information with full editorial independence. We use product data, strategic methodologies and expert insights to inform all of our content to guide you in making the best decisions for your business journey.

Learn More: How We Evaluate PEO Services

  • 25 Products from 21 Companies Evaluated
  • 28 Decision Factors Considered
  • Four Levels of Fact-Checking
  • Hands-On Testing


Best PEO Services of 2025


Best for Support from HR Experts

ADP TotalSource

ADP TotalSource
4.9
Our ratings take into account each service's pricing and features along with each platforms overall usability. All ratings are determined solely by our editorial team.

Starting Monthly Price

Not listed

Employee Training and Development

Sold separately

Employee Performance Management

Sold separately

ADP TotalSource
Learn More Arrow

On ADP TotalSource's Website

Not listed

Sold separately

Sold separately

Expert Take

Few PEOs can match the quality advice and consultations that ADP’s TotalSource product offers. ADP’s HR business partners (HRBP) are credentialed in HR management and provide one-on-one advice on workplace and payroll compliance, employee relations and long-term workforce planning. The company’s MyLife Advisors are available to answer your employees’ questions in English or Spanish by phone or email during extended business hours. In addition to workplace safety consultants, ADP’s HR experts include a harassment and discrimination investigation unit, workers’ compensation claims specialists and area experts for benefits, taxes, scheduling and leaves of absence.

Learn more: Read our full ADP TotalSource review.

Consumer Sentiment Index
4.7

4.7/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
185

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5.

Insights Analyzed
  • #3

    Cost and Fees

    Ranked 3 out of 10
    For Cost and Fees
    • 35% of people had positive sentiments
    • 22% of people had neutral sentiments
    • 43% of people had negative sentiments
    35%
    22%
    43%
    Ranked 3 out of 10
    For Cost and Fees
    • 35% of people had positive sentiments
    • 22% of people had neutral sentiments
    • 43% of people had negative sentiments
  • #9

    Customer Service

    Ranked 9 out of 10
    For Customer Service
    • 14% of people had positive sentiments
    • 3% of people had neutral sentiments
    • 83% of people had negative sentiments
    14%
    3%
    83%
    Ranked 9 out of 10
    For Customer Service
    • 14% of people had positive sentiments
    • 3% of people had neutral sentiments
    • 83% of people had negative sentiments
  • #3

    Healthcare Coverage

    Ranked 3 out of 10
    For Healthcare Coverage
    • 75% of people had positive sentiments
    • 25% of people had neutral sentiments
    • 0% of people had negative sentiments
    75%
    25%
    Ranked 3 out of 10
    For Healthcare Coverage
    • 75% of people had positive sentiments
    • 25% of people had neutral sentiments
    • 0% of people had negative sentiments
  • #9

    Employee Benefits Management

    Ranked 9 out of 10
    For Employee Benefits Management
    • 67% of people had positive sentiments
    • 17% of people had neutral sentiments
    • 16% of people had negative sentiments
    67%
    17%
    16%
    Ranked 9 out of 10
    For Employee Benefits Management
    • 67% of people had positive sentiments
    • 17% of people had neutral sentiments
    • 16% of people had negative sentiments

Many ADP TotalSource users express dissatisfaction with the complexity and user-unfriendliness of its payroll services. Common complaints highlight the time-consuming, costly and error-prone nature of the platform, with users frequently reporting poor customer service and challenges in dealing with support teams. While there are some mentions of its extensive insurance options and suitability for certain industries, these benefits are overshadowed by experiences of billing issues, administrative difficulties and concerns about the effectiveness of ADP TotalSource for small teams or businesses.

Pros & Cons
  • PEO service includes on-demand access to ADP’s HR and payroll experts
  • Expert advice covers implementation, workforce optimization and workplace safety evaluations
  • Employees can reach support staffers by phone or email during extended business hours
  • More PEO options than most small businesses need
  • Sells recruiting, performance management and other HR functions as add-ons
  • PEO services overlap the company’s administrative services organization (ASO) offerings

Best for Outsourced Payroll

Paychex

Paychex
4.9
Our ratings take into account each service's pricing and features along with each platforms overall usability. All ratings are determined solely by our editorial team.

Starting Monthly Price

Not listed

Employee Training and Development

Yes

Employee Performance Management

Yes

Paychex
Learn More Arrow

On Paychex's Website

Not listed

Yes

Yes

Expert Take

Key features of the Paychex payroll module are the Taxpay automatic tax administration service and Payroll Center integrated dashboard that puts all employee payroll information within easy reach.

Paychex promotes its PEO service to businesses of all sizes, but I’m having a hard time imagining how its feature-packed PEO offerings will scale down to small businesses. (Note that in addition to offering three comprehensive payroll/HR software products of its own, the Paychex subsidiary SurePayroll sells two low-cost payroll plans specifically for small businesses.)

Consumer Sentiment Index
6.2

6.2/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
63

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5.

Insights Analyzed
  • #2

    Cost and Fees

    Ranked 2 out of 10
    For Cost and Fees
    • 25% of people had positive sentiments
    • 17% of people had neutral sentiments
    • 58% of people had negative sentiments
    25%
    17%
    58%
    Ranked 2 out of 10
    For Cost and Fees
    • 25% of people had positive sentiments
    • 17% of people had neutral sentiments
    • 58% of people had negative sentiments
  • #10

    Customer Service

    Ranked 10 out of 10
    For Customer Service
    • 29% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 71% of people had negative sentiments
    29%
    71%
    Ranked 10 out of 10
    For Customer Service
    • 29% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 71% of people had negative sentiments
  • #1

    Healthcare Coverage

    Ranked 1 out of 10
    For Healthcare Coverage
    • 100% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 0% of people had negative sentiments
    100%
    Ranked 1 out of 10
    For Healthcare Coverage
    • 100% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 0% of people had negative sentiments
  • #5

    Employee Benefits Management

    Ranked 5 out of 10
    For Employee Benefits Management
    • 100% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 0% of people had negative sentiments
    100%
    Ranked 5 out of 10
    For Employee Benefits Management
    • 100% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 0% of people had negative sentiments

User feedback on Paychex PEO is mixed, with a trend toward the negative. While some users appreciate the customizable HR services and dedicated specialists, there are concerns about service quality, high fees and transparency issues. Many users express dissatisfaction with customer support and claim management, mentioning unresponsiveness and lack of interest, especially in working with smaller businesses.

Pros & Cons
  • PEO service leverages the company’s decades of payroll processing experience
  • Customizes payroll and HR PEO solutions for businesses of all sizes
  • Includes a thorough assessment of your workplace by a Safety Representative
  • Time and attendance, recruiting and employee engagement sold separately
  • Offers more payroll and HR functionality than most small businesses require
  • Doesn’t support managing contractors

Best for Benefits Administration

Amplify PEO

Amplify PEO
4.8
Our ratings take into account each service's pricing and features along with each platforms overall usability. All ratings are determined solely by our editorial team.

Starting Monthly Price

Not listed

Employee Training and Development

Yes

Employee Performance Management

Yes

Amplify PEO
Learn More Arrow

Read Forbes' Review

Not listed

Yes

Yes

Expert Take

What stands out to me about Amplify PEO’s benefits administration is the company’s 24/7 Health Advocacy Concierge service that’s staffed by professional healthcare advocates. Businesses have a choice of six medical benefit partners and can get assistance from Amplify in developing an optimized benefits strategy. In addition to medical, vision and dental plans, Amplify offers flexible spending accounts, employee assistance programs and prescription drug programs.

Learn more: Read our full Amplify PEO review.

Consumer Sentiment Index
7.9

7.9/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
263

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5.

Insights Analyzed
  • #6

    Cost and Fees

    Ranked 6 out of 10
    For Cost and Fees
    • 50% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 50% of people had negative sentiments
    50%
    50%
    Ranked 6 out of 10
    For Cost and Fees
    • 50% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 50% of people had negative sentiments
  • #3

    Customer Service

    Ranked 3 out of 10
    For Customer Service
    • 89% of people had positive sentiments
    • 3% of people had neutral sentiments
    • 8% of people had negative sentiments
    89%
    3%
    8%
    Ranked 3 out of 10
    For Customer Service
    • 89% of people had positive sentiments
    • 3% of people had neutral sentiments
    • 8% of people had negative sentiments
  • #4

    Healthcare Coverage

    Ranked 4 out of 10
    For Healthcare Coverage
    • 60% of people had positive sentiments
    • 40% of people had neutral sentiments
    • 0% of people had negative sentiments
    60%
    40%
    Ranked 4 out of 10
    For Healthcare Coverage
    • 60% of people had positive sentiments
    • 40% of people had neutral sentiments
    • 0% of people had negative sentiments
  • #2

    Employee Benefits Management

    Ranked 2 out of 10
    For Employee Benefits Management
    • 86% of people had positive sentiments
    • 8% of people had neutral sentiments
    • 6% of people had negative sentiments
    86%
    8%
    6%
    Ranked 2 out of 10
    For Employee Benefits Management
    • 86% of people had positive sentiments
    • 8% of people had neutral sentiments
    • 6% of people had negative sentiments

Amplify PEO users praise its comprehensive HR and PEO services that help small companies manage HR tasks effectively without needing an in-house team. Clients also appreciate its easy-to-use interface for accessing benefits, payroll and personal information, though some find specific features like PTO requests and the timeclock app challenging or confusing. Customer support is frequently praised for its responsiveness and efficiency, while the user interface and platform navigation is often cause for criticism. The platform is recognized for streamlining HR processes, although some users wish for improved mobile accessibility and more intuitive update processes.

Pros & Cons
  • Employees have 24/7 access to a health advocacy concierge
  • Gives employers a choice of six medical benefit partners
  • Expert assistance in optimizing your company’s benefits strategy
  • Claims to offer transparent pricing but doesn’t publish its prices
  • Return on investment (ROI) calculator doesn’t explain how the service saves companies money
  • Lacks the integration options of competing PEO services

Best for Small and Growing Businesses

Justworks

Justworks
4.7
Our ratings take into account each service's pricing and features along with each platforms overall usability. All ratings are determined solely by our editorial team.

Starting Monthly Price

$79 per employee

Employee Training and Development

Yes

Employee Performance Management

No

Justworks
Learn More Arrow

On Justworks' Website

$79 per employee

Yes

No

Expert Take

When I ran a small business, the idea of outsourcing HR and payroll never crossed my mind despite the work involved in managing a staff of five in-office employees and about a dozen freelancers. After reviewing Justworks’s low-cost PEO service, I now realize what I was missing. The company’s PEO Basic plan costs only $79 a month per employee and supports multistate payroll, contractor payments, off-cycle payments as well as onboarding and offboarding employees, HR document management and time-off management.

The natural trajectory for many small companies is to start with Justworks’s DIY payroll offering priced at $50 a month plus $8 per employee and migrate to PEO Basic and PEO Plus as their needs change. This path prevents them from overpaying for payroll and HR while using a system that grows along with them.

Learn more: Read our full Justworks review.

Consumer Sentiment Index
7.4

7.4/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
179

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5.

Insights Analyzed
  • #1

    Cost and Fees

    Ranked 1 out of 10
    For Cost and Fees
    • 66% of people had positive sentiments
    • 17% of people had neutral sentiments
    • 17% of people had negative sentiments
    66%
    17%
    17%
    Ranked 1 out of 10
    For Cost and Fees
    • 66% of people had positive sentiments
    • 17% of people had neutral sentiments
    • 17% of people had negative sentiments
  • #4

    Customer Service

    Ranked 4 out of 10
    For Customer Service
    • 61% of people had positive sentiments
    • 7% of people had neutral sentiments
    • 32% of people had negative sentiments
    61%
    7%
    32%
    Ranked 4 out of 10
    For Customer Service
    • 61% of people had positive sentiments
    • 7% of people had neutral sentiments
    • 32% of people had negative sentiments
  • #2

    Healthcare Coverage

    Ranked 2 out of 10
    For Healthcare Coverage
    • 60% of people had positive sentiments
    • 13% of people had neutral sentiments
    • 27% of people had negative sentiments
    60%
    13%
    27%
    Ranked 2 out of 10
    For Healthcare Coverage
    • 60% of people had positive sentiments
    • 13% of people had neutral sentiments
    • 27% of people had negative sentiments
  • #6

    Employee Benefits Management

    Ranked 6 out of 10
    For Employee Benefits Management
    • 100% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 0% of people had negative sentiments
    100%
    Ranked 6 out of 10
    For Employee Benefits Management
    • 100% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 0% of people had negative sentiments

Justworks users value its user-friendly interface, transparent pricing and effective customer service, including 24/7 support. It is praised for being cost-effective, offering beneficial services for small businesses and providing comprehensive support in HR and compliance management. However, clients often point out poor customer service experiences, issues with tax handling and dissatisfaction with certain health insurance offerings. While many appreciate the platform’s technology and benefits, others highlight concerns about high costs and limited features compared to competitors.

Pros & Cons
  • Low-cost PEO Basic is an affordable and complete option for small businesses
  • Upgrading to PEO Plus adds useful benefits and analytics for only slightly higher cost
  • Both PEO plans come with compliance alerts and employment practices liability insurance
  • PEO packages charge extra for advanced time tracking and international contractor payments
  • PEO Basic lacks health benefits
  • Advanced analytics available only in PEO Plus

Best for HR and Payroll Compliance

Deel

Deel
4.6
Our ratings take into account each service's pricing and features along with each platforms overall usability. All ratings are determined solely by our editorial team.

Starting Monthly Price

$95 per employee

Employee Training and Development

Yes

Employee Performance Management

Sold separately

Deel
Learn More Arrow

On Deel's Website

$95 per employee

Yes

Sold separately

Expert Take

If the thought of your business receiving unexpected official government correspondence keeps you up at night, Deel’s comprehensive PEO services will have you sawing logs in no time. In addition to handling all federal, state and local compliance matters relating to payroll and workplace management, the service covers workers’ compensation insurance, employment practices liability insurance (EPLI) and COBRA compliance.

Deel PEO’s HR features also anticipate all employee management tasks that you’re likely to require, such as leaves of absence, harassment and discrimination training, and employment policies and procedures. The product’s benefits extend beyond basic healthcare and retirement plans to include hospital indemnity and critical illness insurance. Deel lets businesses stick with their preferred healthcare providers or go with the brokers the company works with directly. All Deel PEO clients have 24/7 access to a dedicated support rep for on-demand assistance.

Learn more: Read our full Deel review.

Consumer Sentiment Index
7.7

7.7/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
1,596

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5.

Insights Analyzed
  • #4

    Cost and Fees

    Ranked 4 out of 10
    For Cost and Fees
    • 52% of people had positive sentiments
    • 15% of people had neutral sentiments
    • 33% of people had negative sentiments
    52%
    15%
    33%
    Ranked 4 out of 10
    For Cost and Fees
    • 52% of people had positive sentiments
    • 15% of people had neutral sentiments
    • 33% of people had negative sentiments
  • #1

    Customer Service

    Ranked 1 out of 10
    For Customer Service
    • 76% of people had positive sentiments
    • 1% of people had neutral sentiments
    • 23% of people had negative sentiments
    76%
    1%
    23%
    Ranked 1 out of 10
    For Customer Service
    • 76% of people had positive sentiments
    • 1% of people had neutral sentiments
    • 23% of people had negative sentiments
  • #8

    Healthcare Coverage

    Ranked 8 out of 10
    For Healthcare Coverage
    • 0% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 100% of people had negative sentiments
    100%
    Ranked 8 out of 10
    For Healthcare Coverage
    • 0% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 100% of people had negative sentiments
  • #10

    Employee Benefits Management

    Ranked 10 out of 10
    For Employee Benefits Management
    • 100% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 0% of people had negative sentiments
    100%
    Ranked 10 out of 10
    For Employee Benefits Management
    • 100% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 0% of people had negative sentiments

Overall, users have expressed a largely positive experience with Deel, noting that it offers an intuitive, user-friendly platform ideal for managing international payroll, with efficient processing and a range of features like multiple currency and withdrawal options. Users appreciate Deel’s prompt, professional and effective customer support. Yet, there are notable concerns from some users regarding transparency and account restrictions. While many find Deel reliable and beneficial, there are issues regarding fees, compliance and customer service for others.

Pros & Cons
  • PEO compliance includes workplace risk mitigation and EPLI insurance
  • Companies can keep their existing benefits providers or use Deel’s broker partners
  • Dedicated onboarding manager provides customized training for new hires
  • Services are intended primarily for businesses with a global footprint
  • Employee engagement, performance management and other HR features sold separately
  • Most of the company’s PEO services are geared to midsize companies and enterprises

Best for Insurance Brokers

Engage PEO

Engage PEO
4.6
Our ratings take into account each service's pricing and features along with each platforms overall usability. All ratings are determined solely by our editorial team.

Starting Monthly Price

Not listed

Employee Training and Development

Yes

Employee Performance Management

Sold separately

Engage PEO
Learn More Arrow

Read Forbes' Review

Not listed

Yes

Sold separately

Expert Take

Engage PEO offers insurance brokers a white-label solution that includes payroll as part of a comprehensive HR platform the brokers can offer their business clients. The company promises its broker partners that it won’t compete with them without the brokers’ consent as part of its client referral protection.

Engage offers brokers peace of mind by being both an IRS Certified Professional Employer Organization (CPEO) and accredited by the Employer Services Assurance Corporation (ESAC). All of the company’s dedicated HR consultants are licensed attorneys, and all the healthcare and voluntary benefits Engage offers its broker partners comply with the Affordable Care Act (ACA).

Learn more: Read our full Engage PEO review.

Consumer Sentiment Index
8.0

8.0/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
23

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5.

Insights Analyzed
  • #9

    Cost and Fees

    Ranked 9 out of 10
    For Cost and Fees
    • 0% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 100% of people had negative sentiments
    100%
    Ranked 9 out of 10
    For Cost and Fees
    • 0% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 100% of people had negative sentiments
  • #8

    Customer Service

    Ranked 8 out of 10
    For Customer Service
    • 50% of people had positive sentiments
    • 50% of people had neutral sentiments
    • 0% of people had negative sentiments
    50%
    50%
    Ranked 8 out of 10
    For Customer Service
    • 50% of people had positive sentiments
    • 50% of people had neutral sentiments
    • 0% of people had negative sentiments
  • #1

    Employee Benefits Management

    Ranked 1 out of 10
    For Employee Benefits Management
    • 100% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 0% of people had negative sentiments
    100%
    Ranked 1 out of 10
    For Employee Benefits Management
    • 100% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 0% of people had negative sentiments

Engage PEO receives generally positive feedback for its employee management services, with many users appreciating the ease of accessing time sheets, vacation and sick time trackers and benefits. Employees find it convenient to view recent paystubs and necessary documents right from the home page, reducing the need to consult HR. The platform’s compatibility with all types of users is often highlighted. Engage PEO staff are praised for being knowledgeable and helpful, although some users note that response times can be slower than expected. Overall, while the service is valued for its accessibility and efficiency, experiences with customer support response times can vary.

Pros & Cons
  • Provides insurance brokers with white-label PEO solutions they can offer their business clients
  • Holds both CPEO and ESAC certifications
  • Dedicated HR consultants are all licensed attorneys
  • Doesn’t support international workforces
  • No pricing information available
  • Lacks third-party integrations

Best for Startups

AlphaStaff

AlphaStaff
4.5
Our ratings take into account each service's pricing and features along with each platforms overall usability. All ratings are determined solely by our editorial team.

Starting Monthly Price

Not listed

Employee Training and Development

Yes

Employee Performance Management

Yes

AlphaStaff
Learn More Arrow

Read Forbes' Review

Not listed

Yes

Yes

Expert Take

The centerpiece of the AlphaStaff’s PEO offering is meeting a startup’s compliance requirements, which can be downright arcane for inexperienced managers. AlphaStaff takes care of the basics, such as workplace policies and procedures, guidance on job interview questions and expertise in the local, state and federal workplace regulations in your area. The startup PEO service covers the employee lifecycle from recruiting and onboarding through benefits selection and workers’ compensation. AlphaStaff’s HR account managers guide your business through every step of the startup journey to reduce the chances of encountering any hitches in your giddy-up.

Learn more: Read our full AlphaStaff review.

Consumer Sentiment Index
5.1

5.1/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
23

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5.

Insights Analyzed
  • #7

    Customer Service

    Ranked 7 out of 10
    For Customer Service
    • 11% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 89% of people had negative sentiments
    11%
    89%
    Ranked 7 out of 10
    For Customer Service
    • 11% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 89% of people had negative sentiments
  • #4

    Employee Benefits Management

    Ranked 4 out of 10
    For Employee Benefits Management
    • 100% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 0% of people had negative sentiments
    100%
    Ranked 4 out of 10
    For Employee Benefits Management
    • 100% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 0% of people had negative sentiments

AlphaStaff receives mixed reviews regarding its HR and payroll services. Some users appreciate the benefits offered through AlphaPerks, the efficient resolution of payroll issues and the user-friendly website experience. However, there are significant concerns about inaccuracies in processing paid family leave, including incomplete payments and delays. Many users report frustration with documentation errors and a lack of responsiveness to escalated issues, leading to delayed or missed payments. AlphaStaff’s customer support is often criticized for being unhelpful, particularly concerning time-sensitive matters, and some find the reliance on digital communication to be problematic. While some employees express satisfaction with AlphaStaff’s services, others feel negatively impacted by these operational challenges.

Pros & Cons
  • Offers PEO services designed specifically to meet the needs of new businesses
  • Compliance features cover recruiting, onboarding, workplace safety and risk mitigation
  • Benefit advisory services provide guidance in complying with healthcare-related regulations
  • Offers very little information about payroll, HR and other integrations
  • Doesn’t publish any information about PEO prices
  • No support for global workforces

Best for Workforce Analytics and Automation

Rippling

Rippling
4.5
Our ratings take into account each service's pricing and features along with each platforms overall usability. All ratings are determined solely by our editorial team.

Starting Monthly Price

Not listed

Employee Training and Development

Yes

Employee Performance Management

Sold separately

Rippling
Learn More Arrow

On Rippling's Website

Not listed

Yes

Sold separately

Expert Take

Rippling’s PEO clients have access to the core capabilities of Rippling’s Workflow Studio automations, workforce analytics, policies and permissions. Businesses can enhance their employee benefits packages and reduce overall workforce costs by taking advantage of the volume discounts Rippling can negotiate with brokers as a PEO. The trade-off is the expense of having Rippling manage the benefits programs and other standard HR operations.

Compared to Rippling’s HR software, its PEO service gives clients less flexibility in customizing their HR solution. For example, Rippling charges a percentage of your payroll plus a monthly administration fee for its PEO service, while its HR software is priced based on a flat fee set by the services you include and your employee headcount.

Learn more: Read our full Rippling review.

Consumer Sentiment Index
6.8

6.8/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
5,706

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5.

Insights Analyzed
  • #8

    Cost and Fees

    Ranked 8 out of 10
    For Cost and Fees
    • 17% of people had positive sentiments
    • 12% of people had neutral sentiments
    • 71% of people had negative sentiments
    17%
    12%
    71%
    Ranked 8 out of 10
    For Cost and Fees
    • 17% of people had positive sentiments
    • 12% of people had neutral sentiments
    • 71% of people had negative sentiments
  • #5

    Customer Service

    Ranked 5 out of 10
    For Customer Service
    • 31% of people had positive sentiments
    • 4% of people had neutral sentiments
    • 65% of people had negative sentiments
    31%
    4%
    65%
    Ranked 5 out of 10
    For Customer Service
    • 31% of people had positive sentiments
    • 4% of people had neutral sentiments
    • 65% of people had negative sentiments
  • #5

    Healthcare Coverage

    Ranked 5 out of 10
    For Healthcare Coverage
    • 78% of people had positive sentiments
    • 3% of people had neutral sentiments
    • 19% of people had negative sentiments
    78%
    3%
    19%
    Ranked 5 out of 10
    For Healthcare Coverage
    • 78% of people had positive sentiments
    • 3% of people had neutral sentiments
    • 19% of people had negative sentiments
  • #3

    Employee Benefits Management

    Ranked 3 out of 10
    For Employee Benefits Management
    • 85% of people had positive sentiments
    • 2% of people had neutral sentiments
    • 13% of people had negative sentiments
    85%
    2%
    13%
    Ranked 3 out of 10
    For Employee Benefits Management
    • 85% of people had positive sentiments
    • 2% of people had neutral sentiments
    • 13% of people had negative sentiments

Rippling receives mixed feedback in customer reviews. Many users highlight serious issues with customer service and report dissatisfaction with support, citing limited direct contact options and unresolved queries. Customers also mention problems with contract transparency, payroll errors and persistent app glitches. On a positive note, some users praise the integration capabilities and comprehensive features of Rippling, finding it effective for managing HR tasks and appreciating its user-friendly interface.

Pros & Cons
  • PEO service takes advantage of the company’s time-saving workflow automations
  • Volume purchasing lowers the cost of healthcare coverage and other benefits
  • Compliance features include EPLI and workers’ compensation insurance
  • PEO service prices are based on a percentage of payroll plus a monthly fee
  • Doesn’t provide pricing details
  • Not a practical option for many startups and small businesses

Best for Recruiting and Performance Management

G&A Partners

G&A Partners
4.4
Our ratings take into account each service's pricing and features along with each platforms overall usability. All ratings are determined solely by our editorial team.

Starting Monthly Price

Not listed

Employee Training and Development

Yes

Employee Performance Management

Yes

G&A Partners

Not listed

Yes

Yes

Expert Take

Two pillars of HR are recruiting and employee performance management, yet few PEOs include these two important functions in their base plans. G&A Partners is a noteworthy exception. The company’s unified HR platform integrates recruiting and onboarding with automated payroll and employee management that covers performance reviews and skills development. G&A Partners’s performance management system links directly to its compensation and benefits so that raises, bonuses and other perks trigger automatically when workers achieve their performance goals.

I was equally impressed by the company’s recruitment process outsourcing (RPO) that prescreens candidates based on each client business’s unique requirements. G&A Partners works with companies to create a recruitment strategy that includes job analysis and job descriptions, coordinated requisitions and targeted candidate sourcing. The strategy covers skills assessments, interview preparation, activity tracking and recruitment analytics.

Consumer Sentiment Index
5.7

5.7/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
192

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5.

Insights Analyzed
  • #5

    Cost and Fees

    Ranked 5 out of 10
    For Cost and Fees
    • 50% of people had positive sentiments
    • 5% of people had neutral sentiments
    • 45% of people had negative sentiments
    50%
    5%
    45%
    Ranked 5 out of 10
    For Cost and Fees
    • 50% of people had positive sentiments
    • 5% of people had neutral sentiments
    • 45% of people had negative sentiments
  • #2

    Customer Service

    Ranked 2 out of 10
    For Customer Service
    • 62% of people had positive sentiments
    • 2% of people had neutral sentiments
    • 36% of people had negative sentiments
    62%
    2%
    36%
    Ranked 2 out of 10
    For Customer Service
    • 62% of people had positive sentiments
    • 2% of people had neutral sentiments
    • 36% of people had negative sentiments
  • #7

    Healthcare Coverage

    Ranked 7 out of 10
    For Healthcare Coverage
    • 71% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 29% of people had negative sentiments
    71%
    29%
    Ranked 7 out of 10
    For Healthcare Coverage
    • 71% of people had positive sentiments
    • 0% of people had neutral sentiments
    • 29% of people had negative sentiments
  • #8

    Employee Benefits Management

    Ranked 8 out of 10
    For Employee Benefits Management
    • 71% of people had positive sentiments
    • 6% of people had neutral sentiments
    • 23% of people had negative sentiments
    71%
    6%
    23%
    Ranked 8 out of 10
    For Employee Benefits Management
    • 71% of people had positive sentiments
    • 6% of people had neutral sentiments
    • 23% of people had negative sentiments

G&A Partners customers appreciate the company’s PEO services, often citing satisfactory experiences and cost-effective administrative fees compared to competitors like TriNet. Clients also praise the local representation and customer service. However, the mobile application is lacking, with users frequently encountering frequent logouts and password problems, among other issues. While a few customers enjoy the app interface, the prevailing sentiment is negative, with many finding the app unreliable and not user-friendly.

Pros & Cons
  • Includes recruitment support and employee performance reviews in its standard PEO packages
  • Provides PEO services to organizations of any size
  • All PEO plans include a range of healthcare, retirement and other employee benefits
  • Direct support is limited to standard business hours
  • Doesn’t publish its prices
  • No third-party integrations or API support

Best for Employee Support

TriNet

TriNet
4.4
Our ratings take into account each service's pricing and features along with each platforms overall usability. All ratings are determined solely by our editorial team.

Starting Monthly Price

Not listed

Employee Training and Development

Yes

Employee Performance Management

Yes

TriNet
Learn More Arrow

Read Forbes' Review

Not listed

Yes

Yes

Expert Take

TriNet lets workers contact the company’s PEO support staff by live chat 24/7 every day except U.S. holidays. Alternatively, employees can reach TriNet support by phone from 6 a.m. to midnight ET Monday to Friday, and by email anytime, although the company doesn’t indicate how long it takes for support to respond to email requests. Real-time support is also available through TriNet’s mobile app, which also provides easy access to employees’ payroll, benefits and other HR information. DIY support resources include a knowledge base, e-guides and whitepapers, checklists and templates and a retirement savings calculator.

Learn more: Read our full TriNet review.

Consumer Sentiment Index
5.7

5.7/10Consumer Score
The Consumer Sentiment Index from Forbes Advisor uses a proprietary weighting system designed by our subject matter experts. It evaluates thousands of consumer insights and reviews from leading online forums to determine customer satisfaction at scale.
Consumer Sentiment Index
1,126

How do we calculate

We gather and analyze consumer sentiment from a range of sources to create the Consumer Sentiment Index to determine customer satisfaction levels for each feature outlined below. This data is designed to give you an idea of real consumer experience of the services and product we review. This data is currently separate from our overall rating out of 5.

Insights Analyzed
  • #7

    Cost and Fees

    Ranked 7 out of 10
    For Cost and Fees
    • 19% of people had positive sentiments
    • 4% of people had neutral sentiments
    • 77% of people had negative sentiments
    19%
    4%
    77%
    Ranked 7 out of 10
    For Cost and Fees
    • 19% of people had positive sentiments
    • 4% of people had neutral sentiments
    • 77% of people had negative sentiments
  • #6

    Customer Service

    Ranked 6 out of 10
    For Customer Service
    • 22% of people had positive sentiments
    • 8% of people had neutral sentiments
    • 70% of people had negative sentiments
    22%
    8%
    70%
    Ranked 6 out of 10
    For Customer Service
    • 22% of people had positive sentiments
    • 8% of people had neutral sentiments
    • 70% of people had negative sentiments
  • #6

    Healthcare Coverage

    Ranked 6 out of 10
    For Healthcare Coverage
    • 55% of people had positive sentiments
    • 36% of people had neutral sentiments
    • 9% of people had negative sentiments
    55%
    36%
    9%
    Ranked 6 out of 10
    For Healthcare Coverage
    • 55% of people had positive sentiments
    • 36% of people had neutral sentiments
    • 9% of people had negative sentiments
  • #7

    Employee Benefits Management

    Ranked 7 out of 10
    For Employee Benefits Management
    • 81% of people had positive sentiments
    • 4% of people had neutral sentiments
    • 15% of people had negative sentiments
    81%
    4%
    15%
    Ranked 7 out of 10
    For Employee Benefits Management
    • 81% of people had positive sentiments
    • 4% of people had neutral sentiments
    • 15% of people had negative sentiments

TriNet user reviews reflect a mixed to negative experience. Users commonly report dissatisfaction with the customer service response times, lack of problem-solving capabilities and difficulties in communication. Additionally, there are concerns about transparency with pricing and frequent unexpected fees, which contribute to a perception of poor value. On the positive side, some users find the platform easy to use and appreciate the range of services provided, such as HR consulting and effective benefits management.

Pros & Cons
  • Gives employees 24/7 live chat access to support staff every day except U.S. holidays
  • Access to payroll, benefits and other employee information is available using the TriNet mobile app
  • Supports contractors and employees located in the U.S. or overseas
  • Applies a complicated pricing model
  • Doesn’t offer PEO services designed specifically for small businesses
  • PEO vs. ASO assessment tool simply leads to a “contact us” form

Methodology

The initial stage of our evaluation of PEO services examined the features and functionality of 25 products sold by 21 vendors to generate overall scores. I conducted a more thorough assessment of the 10 top-scoring PEO services to identify each product’s strengths and weaknesses. Our reviews highlight the features that set each of the 10 products apart from the competition and the type of business each one will be most useful to.

Decision Factor Scoring Weight Description
Payroll
21%
The factors weighed most heavily in this category are payroll reporting, custom pay schedules, unlimited payroll runs and off-cycle payroll.
General Features
19%
We aggregated the product’s ratings on three popular user review sites to generate its score in this category.
Service and Support
16%
The features deemed most important here are recruiting and talent management, employee performance management, internal investigations and employee training and development.
Consumer Sentiment Index
15%
In this area, safety audits, OSHA compliance, unemployment insurance and safety training were given the most weight.
Benefits
12%
Providing a dedicated support representative, support by chat and phone and live chat support contributed to each product’s score in this category.
Risk and Compliance
11%
Offering a comprehensive benefits package and the quality of the service’s overall benefits account for this score.
Certifications
6%
Supporting three types of certifications contributed to this score: CPEO, ESAC and SHRM-CP/SHRM-SCP.

How To Choose the Best PEO Service

When you’re shopping for a PEO service, you’re not buying a product, you’re selecting a business partner that will serve as your co-employer.

Essential PEO Service Features

Among the aspects to consider when vetting PEOs are their accreditations, range of HR services offered, the services’ underlying HR platforms and their support options for managers/administrators and employees.

  • PEO accreditations. The IRS’s voluntary Certified Professional Employer Organization (CPEO) program indicates to employers that the PEO has met IRS standards, which include background checks, financial reporting obligations and third-party audits. The Employer Services Assurance Corporation (ESAC) offers accreditation of PEOs to confirm their financial stability, ethical operations and regulatory compliance. Engage PEO has both CPEO and ESAC accreditation.
  • Range of HR services. PEOs process their clients’ payroll in one or more states and handle most HR duties, including recruiting and onboarding, workplace compliance, employee performance management, training and development, benefits administration and workforce analytics. Deel, Rippling and Justworks go beyond the standard PEO services to offer employee practice liability insurance (EPLI).
  • Integrated HR platform. PEOs provide their business clients with a unified HR foundation that combines payroll and HR functions to make these processes faster, more efficient and more accurate. AI techniques enhance the effectiveness of HR platforms by personalizing the employee experience and adding predictive analytics that forecast workforce trends.
  • Support options. The PEOs in our ranking have HR and payroll experts on their staff who offer guidance and advice on demand, and who are available to answer questions and troubleshoot problems for employees. TriNet’s support reps are available by live chat 24/7 every day except U.S. holidays. Engage PEO also stands out in this area because all its HR advisors are licensed attorneys.

Value

Only a handful of the PEOs in our rankings publish their prices, which presents a challenge for SMBs shopping for PEO services. However, PEOs deliver value to SMBs by allowing their clients to access a broader range of benefits providers without requiring the purchasing power of large enterprises.

“[Enlisting a PEO] is a great way for [small businesses] to offer a wider range of employee health and wellness benefits,” HR consultant Tamica Sears explains. “They are also typically more affordable because of the larger employee pools offered by PEOs. When companies don’t have the resources to take on the liability of payroll, taxes, unemployment and other compliance items, PEOs can be a lifesaver. “


Frequently Asked Questions (FAQs)

Which PEO service is best for your business?

The best PEO service for your company depends on your needs. For example, the size and geographic distribution of your workforce as well as the range and quality of benefits you want to offer your employees can all affect your PEO choice.

What’s the difference between a PEO and an administrative services organization (ASO)?

When your business signs up with a PEO, you enter a co-employment relationship with the company and share responsibilities and liabilities for managing your workforce while you retain full control of your business’s day-to-day operations and strategic planning. By contrast, when your company outsources its HR functions to an ASO, you remain solely responsible for managing your workforce.

What are the risks involved in outsourcing HR operations to a PEO?

The biggest concern of most SMBs that outsource their HR to a PEO is losing control over how their employees are compensated, although the business retains responsibility for setting worker compensation rates and workplace policies. It becomes more difficult and time-consuming to make changes related to payroll and benefits, and employees can lose some of their connection to the company’s culture and organizational values. Other PEO challenges relate to communication and integration, control of HR costs and data ownership and accessibility.

Do PEOs take full responsibility for HR and payroll tasks?

PEOs share some responsibilities and liabilities for managing your company’s payroll, HR, benefits administration and other important administrative tasks. They aren’t involved with the day-to-day management of your business operations or with strategic or financial planning.

Can a PEO replace in-house HR staff?

Rather than replacing your in-house HR staff, PEOs work with them to coordinate the provision of employee-related services and support and to communicate your company’s culture and unique characteristics. That’s why it’s imperative to establish a good working relationship with your PEO service from day one.


Next Up In HR


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