AI doesn’t fix broken journeys. It scales whatever’s already there. Most journey mapping stops at visibility—what the experience looks like, where friction exists. But it rarely defines how work actually gets done across systems, teams, and decisions. That’s where AI performance starts to break under pressure. Our latest whitepaper outlines what it takes to make journeys executable—so AI can consistently drive resolution, not just activity. Read more ⬇️ #AICX #CustomerExperience #AI
ibex
Outsourcing/Offshoring
Washington, District of Columbia 415,122 followers
CX outsourcing experts for the world's leading brands.
About us
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 36,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 170 million critical customer interactions annually on behalf of our clients, driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
- Website
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http://ibex.co
External link for ibex
- Industry
- Outsourcing/Offshoring
- Company size
- 10,001+ employees
- Headquarters
- Washington, District of Columbia
- Type
- Public Company
- Specialties
- Sales, Marketing, Outsourcing, Contact Centers, Technology Consulting, Teleservices, Email and Chat Support, Account Management, Back Office Solutions, Customer Experience Management, Digital Marketing, and Customer Acquisition
Locations
Employees at ibex
Updates
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Most CX still measures effort—time, volume, cost. But customers don’t experience metrics. They experience outcomes. Outcome-based CX aligns to what actually moves the business—retention, satisfaction, revenue. That shift is redefining how value gets created in CX—full breakdown in our latest blog: https://lnkd.in/eGgvCC8c #CustomerExperience #AICX #BPO #CustomerSuccess #DigitalTransformation #CXStrategy #CustomerCentricity
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Happy Earth Day from ibex 🌍 Thoughtful design—of systems, experiences, and everyday choices—can create a more sustainable future. Together, we can build it. 🤝 ♻️ #EarthDay #EarthDay2026 #Sustainability #CustomerExperience #AICX
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Accessibility isn’t a checkbox—it’s the difference between a customer staying or leaving. When experiences are hard to navigate, customers don’t adapt. They move on. The organizations getting this right are designing for everyone—and seeing it show up in retention, loyalty, and performance. Read more ↓ #CustomerExperience #AICX #Accessibility #InclusiveDesign
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Great week at IUCX 2026—appreciate all the conversations, perspectives, and insights from the week. Looking forward to turning conversations into action. Sharing a few moments from Tampa 👇 #IUCX2026 #CX #CustomerExperience #UtilitiesCX #AI #DigitalTransformation Bob McCallister Alex D. Sokhna Sow
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ibex is proud to announce another exciting industry recognition – The 2026 Stevie Award for Achievement in Customer Experience at the 20th annual The Stevie® Awards for Sales & Customer Service! This recognition also reflects our continued investment in AI-powered CX through Wave iX, helping clients deliver faster, more effective customer experiences at scale. Congrats to the entire ibex team for delivering the best customer experience for the world’s top brands. #ibexawesome #stevieawards #digitaltransformation #cx #customerexperience #awardwinningcx
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From AI strategy to real-world execution, last night’s CX Leaders Series event at Benchmark Arena in Tampa brought together leaders who are actively building what’s next in CX. Strong perspectives, honest conversation, followed by a great night watching the Lightning and Rangers in action. ⚡🏒 What an awesome night all around! Check out a few highlights 👇 Hope to see you at the next one in a city near you! #CustomerExperience #AICX #CXLeadership #AI #ibexawesome Jason Lockbaum Pavel Sardar Nina Ricciardi Mark Wilkinson Eric B.
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Read the full whitepaper: https://lnkd.in/euSifmWg AI scales when it’s treated as a system—not a tool. Learn how CX leaders are improving AI performance by integrating human + AI workflows, embedding governance, and measuring outcomes instead of activity. #CustomerExperience #AICX #AIinCX #CXStrategy #AITransformation
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👀 Check out the full whitepaper: https://lnkd.in/egnBqSQC 67M people in the U.S. speak a language other than English at home. But most healthcare systems still treat language as a support function—not infrastructure. The result: friction shows up before care even begins. Read how AI translation is changing that. #HealthcareCX #AICX #CX #PatientExperience #AITranslation #DigitalHealth
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Utilities don’t need more AI pilots—they need AI that actually works in production. At IUCX 2026, ibex is showcasing how utilities are moving from fragmented automation to fully integrated, AI-powered CX—connecting virtual agents, translation, and routing with human support to drive real resolution and cost impact. Visit us at Booth #624 to see it in action. Read the full press release: https://lnkd.in/g9Qhf4Cg #IUCX #UtilitiesCX #AICX #CustomerExperience
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