Icreon

Chicago, we'll see you on May 7th! Icreon is proud to sponsor the Sitecore City Tour Chicago, bringing together marketers, technologists, and digital leaders for a day of AI-first strategy and real conversations about what's next in B2B digital experience. Our CXO, Steven Lamensdorf, will be a featured speaker joining Sitecore and Microsoft for a candid panel on AI use cases, ROI, and governance when AI touches customer experience and operations. If you're a complex B2B enterprise looking to unify fragmented digital environments on an AI-enabled platform and deliver measurable outcomes in, come meet the Icreon team in Chicago. 📅 Thursday, May 7, 2026 | 12:00 PM – 5:30 PM 📍Chicago Reserve your spot: https://lnkd.in/gh2trDZh #Sitecore #SitecoreCityTour #DigitalExperience #SitecoreAI #B2BDigital

Fragmented portals. Low adoption. Rising support costs. Sound familiar? Most manufacturers know their customers want to self-serve but delivering on that promise is a different story. At B2B Online in #Chicago, our CXO Steven Lamensdorf - a 2x Sitecore MVP- is leading an interactive workshop to change that. You'll benchmark your maturity, see a live customer example built on #SitecoreAI, and leave with a plan you can actually execute. 📅 Monday, May 4th | 11:50 AM 📍 Chicago Marriott Downtown Then swing by Booth 404 to meet our team, swap ideas, and see how Icreon is helping B2B brands build smarter digital experiences. We hope to see you there! 👋 👉 Learn more: https://lnkd.in/gjCtXPuv #B2BOnline #B2BOnlineChicago #B2BeCommerce #DigitalTransformation

Proud to see this story told by our partners at Sitecore! 213% increase in engagement within one month of launching our new site on SitecoreAI. Measurable results, fast. Which is exactly what we help our clients achieve every day. We didn't just select Sitecore because we're a Platinum Partner. We selected them because we trust the platform enough to stake our own brand experience on it. The 2025 Excellence in Self-Implementation Award is a great recognition, but the real validation is in the metrics. "A platform that empowers our team to publish, personalize, and evolve at the pace our business moves is what drove these amazing results. No more waiting on the platform to catch up with our ideas. Huge congratulations to the Icreon and Sitecore teams who made it happen." - Jeffrey Ian Detloff, Sr. Director of Marketing, Icreon When your platform removes friction instead of creating it, the results speak for themselves. 📖 Read the full case study: https://lnkd.in/gnVXkBSP #Sitecore #SitecoreAI #DigitalVelocity #DigitalExperience #PartnerSpotlight

We're excited to be a sponsor at B2B Online Chicago 2026! 🎉 Join us May 4–6 at the Marriott on the Magnificent Mile, where we'll be talking all things customer experience, digital commerce, and what's next for B2B. Swing by Booth #404 to meet our team, swap ideas, and see how Icreon is helping B2B brands build smarter digital experiences. Want a sneak peek at what we have planned? Check out our event page to learn more and connect with us ahead of the show: https://lnkd.in/gjCtXPuv See you in Chicago! 👋 #B2Bonline #B2BonlineChicago #B2BeCommerce #DigitalTransformation

Consent compliance shouldn’t slow down customer engagement. Yet many financial institutions still struggle with consent data scattered across systems — creating compliance risk and inconsistent customer experiences. Icreon’s Salesforce-native Consent Management solution helps organizations centralize consent, simplify compliance, and enable targeted, compliant engagement across every customer touchpoint. Because in regulated industries, trust starts with responsible data practices. Connect with us to see how consent can become an enabler — not a blocker. Proud to collaborate with Saurabh Singh, VP – Salesforce Practice at Icreon Rocky Najdawi N. Client Engagement Director – Salesforce Practice, Icreon Sulabh Singh, VP – Salesforce Delivery at Icreon #FinancialServices #Salesforce #ConsentManagement #Compliance #FSC #CustomerEngagement #Icreon #SalesforceFSC #DigitalTransformation

Discovery Friction is the revenue lost when buyers can't find what they need. The numbers: ✅ Only 30% of B2B sites enable self-service ✅ 75-85% of buyers abandon their carts (Codexpert, Inc, 2025) ✅ 36% struggle to find products online (Sana Commerce, 2024) ✅ 40% cite lack of transparency as top frustration (Sana Commerce, 2024) For a $500M manufacturer with $150M in potential online revenue, 80% abandonment = $120M in lost opportunities annually. The buyers are there. They're ready to purchase. Your site just won't let them. New research: https://lnkd.in/gZj6RquR #B2BManufacturing #DigitalCommerce #CustomerExperience #B2BSales #RevenueGrowth #Ecommerce #BuyerExperience #DigitalTransformation

Every team wants to move faster. The challenge is doing it without adding complexity. That’s where AI agents are changing how organizations operate. With Agentforce, businesses can deploy AI agents across teams and workflows to automate routine work, accelerate decision-making, and free teams to focus on high-value interactions. From service and sales to operations and support, AI agents help organizations: ✅ Automate repetitive workflows ✅ Deliver faster responses and resolutions ✅ Improve productivity across teams ✅ Scale operations without scaling complexity The result? Smarter workflows, better experiences, and teams empowered to focus on what matters most. #Agentforce #Salesforce #DigitalTransformation #FutureOfWork #Icreon

Sales teams shouldn’t have to wait months to show CRM value. Icreon’s Insurance Agent Experience Accelerator helps insurance carriers quickly establish Salesforce as the system of engagement for distribution — enabling agents and advisors with the data and tools they need to drive growth. In as little as 8–12 weeks, insurers gain: ✅ Unified policyholder and household visibility ✅ Agent-focused workspaces across P&C and Life & Annuities ✅ In-flight business and follow-up tracking ✅ Renewal and lifecycle awareness ✅ Productivity and book-of-business dashboards Result? Sales teams get faster access to actionable customer insights — accelerating cross-sell, upsell, and retention opportunities. A practical foundation today, with room to scale toward automation and AI tomorrow. Proud to collaborate with Saurabh Singh, VP – Salesforce Practice at Icreon Rocky Najdawi N. Client Engagement Director – Salesforce Practice, Icreon Sulabh Singh, VP – Salesforce Delivery at Icreon #InsuranceSales #SalesEnablement #Salesforce #FinancialServicesCloud #InsuranceTransformation #Icreon

We just published research on the "friction tax"" in B2B manufacturing. The invisible cost when buyers are ready to purchase, but systems aren't ready to sell. Here's what we found across 100+ manufacturers and distributors: ✅ 75-85% cart abandonment (Codexpert, Inc, 2025) ✅ 70% of sales rep time wasted on non-selling work (Salesforce, 2024) ✅ 20-30% win rates on qualified opportunities (Forecastio, HubSpot, Accord, 2023-2025) For a $500M manufacturer, that's $20-40M annually. The companies reclaiming 4-8% of revenue are doing something different: ✅They systematically eliminate friction at every stage of the buying journey. Download the full research: https://lnkd.in/gZj6RquR #B2BManufacturing #ManufacturingTrends #RevenueOperations #DigitalCommerce #BuyerExperience #SalesEfficiency #GoToMarket #ManufacturingLeadership

March Madness is almost here, and we’re tipping things off with something special. Icreon and Sitecore are hosting an exclusive live session with ESPN’s Joe Lunardi, the mastermind behind the brackets. Get insider strategy, analytics, and expert tips to sharpen your game and build a winning bracket. Compete with peers, test your predictions, and bring the heat to your bracket challenge this season. Join us on March 17 at 2 PM ET and be part of the action.  Spots are limited—visit beatthemadness.com to reserve yours today. #MarchMadness #BracketChallenge #SportsAnalytics #Sitecore #Icreon #DigitalExperience