Tidio

🚀 Introducing the Copilot Chrome Extension–your AI assistant built to supercharge customer support, right inside the tools you already use. No more digging through internal docs or switching tabs. Copilot keeps your team in flow and your replies on-brand, every time. ✅ Works seamlessly with Zendesk, Intercom, Gorgias, and Gmail (coming soon)–no migration needed ✅ Suggests accurate, on-brand replies instantly, based on real ticket content and your company knowledge ✅ Free to install, easy to use, and no context-switching required 🤖 How it works: - Install the free Chrome extension - Add your company knowledge - Start getting real-time reply suggestions - Use them, tweak, or ignore–you're always in control It’s the same AI Copilot we built into Tidio, now available as a standalone Chrome extension for everyone. And yes, it’s completely free. https://lnkd.in/dUsWpATA

You don’t have to be online to provide personalized shopping experiences. Feed Lyro your product catalog and let it recommend the right items while chatting with your customers 🤖 🛍️ Sync products via Open API or Shopify integration 🧑💼 Watch Lyro act like your best sales rep—recommending top products and spotting upsell opportunities 📈 Keep selling more even when your team is offline Every AI conversation becomes a chance to increase conversion with Lyro AI. #aiproductrecommendations #productrecommendations #shopify #ecommerce #lyroAI

Buried in Slack threads while your customer shouts in ALL CAPS waiting for an answer? Mention the right teammate to resolve customer issues faster. With Mentions and Internal Notes, your whole team moves forward in sync. 🗒️ Add internal notes to keep all context in the conversation 📣 Call out the right teammate in seconds by typing @ and their name 📥 Track every mention in one dedicated Inbox tab No noise. Just faster resolutions, smoother handoffs, and better support quality. Zero DMs required.  #CustomerSupport #Ecommerce #Helpdesk #TeamCollaboration #Tidio #EffectiveCustomerSupport

Learn how Tidio handles transfers from AI Agent to Human Agent. Jacob Dawson, Account Executive at Tidio will take you through the whole process and show 2 scenarios: 1 - where the AI suggests talking to a person due to uncertainty 2 - where AI immediately transfers a frustrated customer to a human agent You can see how the live agent can join the conversation and repond to the customer.

📖 Train Lyro to increase its effectiveness and CSAT scores Use Lyro Guidance to control the way Lyro speaks and acts. Configure its communication style, handoff and escalation rules or add custom prompts to enable it follow your internal support processes. How it works? Use pre-made prompts or create custom ones to make Lyro act the way you need. Check out Lyro Guidance to: ✅ Customize Lyro personality ✅ Create custom AI → human handoff process ✅ Train Lyro to troubleshoot and escalate issues And more. Check out the demo below and let us know what you think #aicustomerservice #agenticcustomerservice #customersupport

Check out Marius Laza’s breakdown of how top eCommerce brands use AI to handle 70% of support tickets — all while keeping CSAT high.

🌍 Chatbots speak every language—but not everyone talks to them the same way. We analyzed thousands of Lyro AI chats across 100+ countries to uncover how people actually talk to chatbots, and what that reveals about culture, communication, and expectations. What we found: 🇪🇹 Ethiopia is the most polite—7.5% of messages include gratitude 🇸🇮 Slovenia loves emojis—5.7% of chats use them (vs. just 0.58% in the US) 🇺🇸 Americans are wordy and quick to escalate—averaging 54 characters per message, with 8% asking to talk to a human 🇬🇧 The UK keeps it brief but assertive—short messages, high handoff rate (9%) 🇦🇹 Austria sends long, detailed messages—and has the highest Lyro resolution rate globally (82%) The takeaway? 🤖 Customer support isn’t universal—it’s cultural. From emoji use to escalation habits, the way people talk to chatbots reveals what they value in a support experience. 📖 Full report with more insights in comments! #CustomerSupport #AI #Chatbots #CX #CustomerExperience #Tidio #GlobalInsights #Localization #SupportTrends

🧠 Your AI is only as good as the content behind it — and now it's easier than ever to level up! We’ve revamped Lyro Suggestions to spotlight the most impactful moves you can make. ✨ What’s new: ✅ Grouped Suggestions – similar suggestions are now bundled, so you can focus without the clutter 🔁 Occurrences – see how often each unanswered question pops up, so you know where to prioritize 💡 Pro tip: Start from the top — the higher the suggestion, the bigger the potential impact. This update is live for all Lyro users. Time to make your AI support sharper, one smart suggestion at a time. 👀 Watch the demo below:

👀 Curious about what real conversational AI looks like in 2025? Catch the replay of our latest webinar featuring Jonathan M K. and Jacob Dawson — packed with insights, Lyro Actions live demo, and practical takeaways for amplifying your CS team to success. 🎥 https://lnkd.in/dveyrvj5

We’re excited to join TaxCloud as a presenting partner for Summer School: Ecommerce Ops Edition. Starting July 28th, this video series delivers short, tactical lessons to help you improve the parts of your business that drive growth—without adding complexity. And we're diving deep into AI with our session, "The Latest AI Trends in Customer Support". Check out the full lineup at https://lnkd.in/eJ79d2am.