Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
The Job
As a Hotel Operations Manager, you’ll partner with the Resort Operations Manager to lead and inspire the Front Desk & Guest Services team, bringing the MGM brand to life every day. You’ll play a key role in guiding the hotel management team to achieve operational and financial goals, from managing labor resources to driving overall performance. This role is all about creating seamless operations and delivering an outstanding guest experience that reflects MGM Resorts’ world-class service standards. If you’re passionate about hospitality, leadership, and making every guest feel valued, this is your chance to make an impact.
The Day-to-day
Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.
The Ideal Candidate
Must be a minimum of 21 years of age
2+ Years of Prior Relevant Experience
Technical knowledge and experience with Opera (or LMS for CCLV) preferred
The Perks & Benefits
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community