Process Improvement Manager

ABOUT US

Acquired by Tractor Supply Company, Allivet is a leading pet pharmacy with a dynamic presence in both retail and e-commerce. Headquartered in Miami, Florida, Allivet has one of the largest pharmacy fulfillment footprints spanning three U.S. locations. Offering a large selection of pet medications, pet health products, and veterinary supplies, the company serves pet owners, hobby farmers, and rescue organizations throughout the country. If you're driven by innovation and committed to making a positive impact on pets' lives, Allivet is the place for you. Join us in our mission to help pets live their best lives. Allivet is proud to be certified as a “Great Place to Work”, showcasing our commitment to core values and fostering an exceptional workplace environment for all employees.The Process Improvement Manager drives operational excellence across Allivet and Tractor Supply’s Pet Pharmacy operations. This role is responsible for analyzing performance, streamlining workflows, and enabling process consistency across teams and systems.

PURPOSE OF THE ROLE

The Process Improvement Manager will drive operational excellence across Allivet and Tractor Supply’s Pet Pharmacy operations. This role is responsible for analyzing performance, streamlining workflows, and enabling process consistency across teams and systems. Acting as a cross-functional connector, the Process Improvement Manager will partner with Operations, IT, Pharmacy, Fulfillment, and Customer Service to identify improvement opportunities, manage implementation, and ensure sustained success through data-driven decisions and standardized best practices.

Key Responsibilities

• Lead end-to-end execution of process improvement initiatives and pilot programs.
• Collaborate with operations leaders to identify inefficiencies and develop solutions that enhance service quality and scalability.
• Support cancellations-reduction efforts through analysis, experimentation, and performance tracking.
• Manage process trials and provide structured feedback to drive system and workflow enhancements.
• Lead workflow analysis, mapping, and redesign to improve efficiency and accuracy across key operational processes.
• Maintain and enhance the operational knowledge base (Doc360) to ensure SOPs, process guides, and reference materials are accurate, current, and accessible.
• Partner with Quality Assurance and Training teams to embed updated processes into daily operations.
• Manage the planning, execution, and adoption of operational improvement projects across multiple teams.
• Coordinate cross-functional workstreams to deliver process and system enhancements on time and within scope.
• Partner with IT and stakeholders to gather requirements, test solutions, and ensure smooth implementation of new platforms, tools, or automations.
• Develop and maintain reports and dashboards to measure operational performance, identify trends, and track progress on improvement initiatives.
• Translate data into actionable insights that inform decision-making and prioritize opportunities for optimization.
• Present findings and recommendations to leadership to drive continuous improvement.
• Support adoption of new processes and technologies through communication, training, and engagement strategies.
• Serve as a bridge between business operations and technical teams to ensure successful rollout and sustained adoption of new tools and workflows.
• Foster a culture of continuous improvement and operational excellence across all functions.
• Develop KPIs to evaluate the success and impact of improvement projects and report results to leadership.
• Identify automation or self-service opportunities to improve productivity and reduce manual work.

Qualifications

Experience: 3-5 years of experience in operations, process improvement, or program/project management roles

Education: Bachelor’s degree in business, Operations, Healthcare, or related field. Any suitable combination of education and experience will be considered.

Other knowledge, skills or abilities:

• Proven ability to manage cross-functional projects and implement process changes.
• Strong analytical skills with experience interpreting operational data and trends.
• Excellent written and verbal communication and stakeholder management abilities.
• Proficiency with tools such as Power BI, Jira, Smartsheet, or workflow automation platforms.
• Experience in pharmacy, healthcare, fulfillment, or customer service operations.
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies (Green Belt certification preferred).
• Experience using process mapping tools (Visio, Lucidchart, or Miro).

WHY ALLIVET?

At Allivet, we're more than just a company. We are a strong community of passionate leaders dedicated to improving the lives of pets. Joining us means becoming part of a team where you can collaborate on exciting projects and truly make a difference. We offer a competitive compensation package, a comprehensive benefits package of medical, dental, vision, short-term/long-term disability, life insurance, PTO, and a 401K plan, plus company perks.

Allivet is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.