Residency Coordinator (Fresno)

Job Description

The residency program coordinator (HPE3) is a staff position for the Department of Psychiatry at UCSF Fresno (Fresno, CA). The incumbent will direct and oversee, in collaboration with program leadership, all administrative coordination of activities associated with the residency program, ensuring the training, development, and work related needs of the trainees are met in a manner that contributes to the achievement of the defined program objectives. The position requires independent decision making and ability to exercise critical thinking with minimal supervision. The position requires a high level of efficiency, attention to detail, ability to coordinate multiple activities /projects at a given time, capacity to triage or escalate issues to appropriate internal or external stakeholders, and the ability to interact and communicate (written and orally) with individuals at all levels of the organization.

Department Description

The Department of Psychiatry at UCSF Fresno is a fully accredited and integral part of the UCSF Department of Psychiatry, offering strong clinical training in a community-based setting. The Department provides service and training at Community Regional Medical Center, VA Central California Health Care System, Community Behavioral Health Center, Fresno County Department of Behavioral Health, Kaiser Permanente and University Psychiatry Associates. The program is geared for those future psychiatrists who are interested in a true integration of the biological, psychological, and social dimensions of the patient.

Qualifications

Required Qualifications:

• Bachelor's degree in related area and / or equivalent experience / training
• Four years of experience as a fellowship or residency coordinator, or equivalent education and experience.
• Thorough knowledge of administrative analysis and operations research.
• Demonstrated ability to develop and implement processes and systems
• Demonstrated experience and documented excellence in oral and written communications skills; includes active listening and critical thinking.
• Strong interpersonal skills. Actively cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others. Strong problem-solving skills to assist learners and resolve issues.
• Excellent organizational skills, analytical, and demonstrated attention to detail. Ability to complete work and meet established deadlines in an accurate and timely manner, and to manage short and competing deadlines.
• Thorough knowledge of educational software and platforms. Demonstrated ability to analyze and seek solutions to enhance the user experience.
• Thorough knowledge of data management, documentation methods used in investigating and presenting findings about the program. Skills include statistical analysis of data across databases and systems.
• Demonstrated excellent attendance and reliability.
• Customer service experience with the ability to provide timely and attentive service to customers.
• Experience in working in a setting that requires a high degree of autonomy and independent decision-making.
• Thorough knowledge of relevant policies and regulatory requirements. Solid knowledge of health professions education program requirements. Thorough knowledge of health professions education industry.
• Thorough knowledge of the administrative and operational implications in a residency program.
  
  

Preferred Qualifications

• Master's degree in related area preferred
• Seven years of experience in another residency program position (such as admin assistant), with familiarity in residency coordination duties.
• Training Administrators in Graduate Medical Education (TAGME) certification