Senior Manager - Performance & Insights

Job Description

Within GCS, the Global and U.S. Large Enterprises (G&L) segment offers industry-leading T&E program management solutions (e.g. corporate travel cards, central billing solutions) but also a growing set of business-to-business payment products to help large enterprises manage their spending while realizing cost savings, process control, and cash flow management improvements.

The Sales Enablement, Pricing, & Transformation (SPT) team is the analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering actionable insights to architect GCS growth.

The Senior Manager, SPT G&L will focus on partnering with the Global & US Large (G&L) Sales and Client Management Teams. They will be a key thought partner to the G&L Sales Enablement and business leadership teams on special projects, segment analytics and executive presentations. The Manager will work very closely with several cross-functional partners G&L S&T, Finance and other supporting teams.

The ideal candidate has familiarity with GCS Sales and Client Management teams and will be able to coordinate across key partners to ensure there is alignment and collaboration on priorities. They will possess thought leadership, critical thinking, communication, and organizational skills, and will have a consistent track record of excellence operating independently within a strong team environment!

Responsibilities

• Collaborate with multiple teams (Sales, CLM, P&I, S&T) and produce accurate and timely reporting and analytics that enable Senior Management to understand business results, field performance and key driver analysis across G&L Business Development teams.
• Support deep dives to uncover strategic insights to optimize field performance focusing on pipeline management, win/loss, retention, and revenue optimization
• Drive ongoing process improvements to reduce production times, increase accuracy and improve transparency
• Provide ad-hoc analytics and support
  
  

Qualifications

• Undergraduate degree required.
• 3+ years of experience in sales enablement, performance planning, consulting, or related fields.
• Ability to build strong partnerships and work collaboratively with others to meet shared objectives.
• Exceptional written and verbal communication skills and comfort presenting at all levels of the organization.
• Accountability for self and others to meet all commitments and deliverables in a timely manner with a high attention to detail.
• Experience leading multiple and complex workstreams and working across departmental boundaries to deliver a diverse set of initiatives that result in successful outcomes.
• Strong business insight and experience with Sales and Account Development organizations, and the ability to understand their structure, operations, and strategic priorities.
• Can win attitude and a desire to learn in a fast-paced environment
  
  

Preferred Qualifications

• Strong project management skills with a record of successful results on complex, large-scale, cross-functional initiatives
• Proactive approach to tackle new opportunities and challenges with high energy and enthusiasm
• Experiencing automating process with AI capabilities
  
  

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.