Senior Program Manager

The Onsite Program Manager is responsible for end-to-end delivery ownership of one or more strategic client programs. This role acts as the single point of accountability at the client site, ensuring predictable delivery, strong stakeholder management, financial governance, and seamless coordination between offshore and onsite teams.

Roles & Responsibilities

Client & Stakeholder Management

• Serve as the primary onsite interface for client stakeholders across business, technology, and operations.
• Own executive communication, program reviews, and steering committee updates.
• Manage expectations, handle escalations proactively, and ensure high client satisfaction.

Program & Delivery Ownership

• Own end-to-end program delivery across multiple workstreams (applications, data, platform, QA, DevOps as applicable).
• Drive program planning, milestones, dependencies, risk tracking, and mitigation.
• Ensure adherence to agreed SOWs, SLAs, KPIs, and governance models.

Financial & Commercial Management

• Own program financials: revenue forecasting, cost tracking, margins, and billing coordination.
• Manage change requests, scope adjustments, and commercial discussions in collaboration with account leadership.
• Ensure compliance with contractual and legal obligations.

Team & Resource Management

• Lead and coordinate hybrid onsite–offshore teams (delivery managers, tech leads, architects, QA, etc.).
• Drive resource planning, onboarding, utilization optimization, and performance management.
• Provide coaching and direction to program and project managers within the account.

Governance, Risk & Compliance

• Establish and run PMO governance including cadence, metrics, and reporting.
• Proactively identify program risks and dependencies; escalate with clear options and recommendations.
• Ensure delivery compliance with Tavant processes, client standards, and regulatory requirements.

Account Growth & Relationship Building

• Partner with sales and account leadership to identify growth opportunities within existing accounts.
• Support renewals, extensions, and new initiative proposals through delivery credibility and insights.
• Act as a trusted advisor to the client on delivery strategy and execution.