Vice President Client Services

Our retained client is committed to delivering exceptional customer experiences and fostering a culture of innovation and collaboration.

High growth, fast paced atmosphere.

Own the customer lifecycle end-to-end ensuring every customer achieves measurable success.

Responsibilities

• Build and lead the Customer Success organization, managing and mentoring a high-performing team of technical CSMs who deliver white-glove engagement and technical guidance.
• Develop scalable processes for onboarding, training, proactive adoption, and support, preserving a hands-on experience while enabling efficient growth.
• Design frameworks for best-in-class implementation, ensuring customers realize time-to-value quickly and consistently.
• Create the frameworks for a scalable support function that ensures customers get timely, high-quality help as we grow.
• Ensure ongoing value realization, helping customers continuously identify and adopt features that align with their evolving goals.
• Operationalize customer health and success metrics to predict adoption, surface risks early, and make outcomes measurable and repeatable.

$175,000 base plus bonuses

Excellent benefits and upside

Call, text, email or message me on Linkedin.