Anthony Marlowe’s Post

MANALAPAN, Fla., Nov. 27, 2025 (GLOBE NEWSWIRE) -- MCI announced the appointment of Mark Misczak, CEM, a former senior Federal Emergency Management Agency (FEMA) executive under the Department of Homeland Security, as President, effective immediately. Misczak, a well-known and expert Certified Emergency Manager (CEM), brings 35 years of senior/executive-level experience in federal disaster policy, citizen and customer experience (CX), automated call center services (ACCS), staff augmentation, program design, implementation management, and government-contract operations. Misczak will be instrumental in expanding MCI’s public-sector business division, MCI Federal Services, into the nine-figure range and guiding the spinout of AiCX.com into a Tier‑5, AI‑powered XaaS enterprise serving federal, state, local, and commercial markets. “I am extremely proud of the extraordinary growth we’ve achieved as a team,” said Anthony Marlowe, Founder and CEO of MCI. “We scaled from ~$20M to ~$250M in Annual Recurring Revenue (ARR) over the past decade. Mark is the right leader to help me drive the next phase of our expansion as we bring our AI capabilities to market, accelerate our data flywheel while finalizing our small language models, and deploy AI systems that support human teams and other artificial intelligence agents alike. With nine‑figure opportunities emerging across AiCX, AI‑enabled Business Process Outsourcing, our coming soon AI Labor/Services Marketplace, Healthcare and Gov Con to name a few, we have multiple credible paths to reach our $1B+ target enterprise valuation (TEV) by 2030.” Full Release ---> http://www.flycx.ai #HappyThanksgiving #AI #BPO #CX #AICX #MCI #ArtificialIntelligence #CEM #EmergencyManagment #CallCenter #ContactCenter #MarkMisczak #FEMA