How to Grow Fast and Still Put People First

1mo Edited

I love chance encounters that lead to meaningful connections. I met Jessica Riggs because we work in the same office building in McKinney, Texas. One of her employees recorded a video of one of our employees pulling off a crazy antic in the parking lot, and the video had a viral following. This unexpected encounter opened the door to learn more about her mission-minded organization Angels of Care Pediatric Home Health, a company her mother founded to care for medically fragile children. Jessica grew up in the business and has led the company through extraordinary growth, from a handful of counties in North Texas to multiple states in a few short years. (Shout out to another small world connection Varsity Healthcare Partners and my long-time friend Steven Boyd who were instrumental in their growth strategy!) My favorite takeaway from the conversation is a simple word, "HALOS." It stands for 📍 Heart 📍 Advocacy 📍 Love 📍 Outreach 📍 Speed She has used that acronym to scale culture. They tell their leaders to make "HALOS" decisions, leaning on their values at every turn. Jessica knows that in order for culture to scale, it must be integrated into processes and systems. As she told me, "it's no accident that employees at Chick-fil-A use similar language all over the country....it's part of their process." Watch the full episode here: https://lnkd.in/gaDQJwKc And if you have examples of companies that have scaled culture well, please share!