Investment Protection: Common Mistakes to Avoid

THERE IS NO WORKFLOW FOR STATUS OF MY TICKETS THE INVESTIGATION REFUSED TO TALK TO ME AFTER WAITING FOR 20 MINUTES THE PERSON ENGAGED IN A CALL ASK DETAILS PLEASE I'M TAX PAYERS PLEASE DON'T ASSIGNED UNCIVILISED PERSON TO INVESTIGATE FMOS FUNDED BY TAX PAYERS AND NOT BY FSP

FMOS FUNDED BY TAX PAYERS to assist tax payers and not for manipulation

FMOS STAFFS DON'T UNDERSTAND BASIC CCRIS DETAILS 5 ACCOUNT MISSING IN CCRIS FOR 7 YEARS, DESPITE CUSTOMER MAKING MONTHLY PAYMENTS MUST TRIGGER FOR INVESTIGATION AND CHECKING

A custom mail flow rule created by an admin at fmos.org.my has blocked your message. This mailbox has been retired and is no longer monitored. Please submit your enquiry, complaint, or submission through the FMOS Complaint Portal: https://complaint.fmos.org.my Thank you. kthangavaloo Office 365 ofs.org.my Sender Action Required Blocked by mail flow rule How to Fix It An email admin at fmos.org.my has created a custom mail flow rule that blocks messages that meet certain conditions, and it appears that your message has met one or more of those conditions. Check the text above for a custom message from the email admin that may help explain why your message was blocked and how you might be able to fix it. For example, removing prohibited words from the message or sending the message from a different email account may be sufficient to deliver your message. If you've tried and you're still not able to fix the problem, consider contacting the email admin at fmos.org.my to discuss what to do. While they're unlikely to remove or relax the rule, if you have a legitimate need to deliver your message they may offer guidance for how to do so. BY BLOCKING EMAIL FROM CUSTOMER NEVER THE GOVERNANCE OF FMOS CUSTOMER NEEDED TO REACH ASAP

THE WORST GOVERNANCE OF FMOS STAFFS IS REFUSED TO TALK TO CUSTOMER IF CALLED FOR CLARIFICATION REALLY WASTING TAX PAYERS MONEY

Dear FMOS Management / Senior Management, Subject: URGENT ESCALATION – SERIOUS FMOS PROCEDURAL AND REGULATORY FAILURE FMOS Reference Nos.: FMOS17145 and FMOS17146 I wish to formally and urgently escalate my serious concerns regarding the handling and closure of my complaints under the above FMOS reference numbers. These matters have already been ongoing for approximately six months, during which I attempted to resolve the issues through the Financial Service Provider (FSP) and Bank Negara Malaysia (BNM). After those avenues failed to adequately address the substantive issues, and based on legal advice, I escalated the matter to FMOS. A police report was also lodged in relation to the matters raised. The police themselves asked whether an investigation was required, as the report appeared to contain elements potentially involving criminal conduct.

FMOS STAFF GIVING BELOW EXCUSE WHY COMPLAINTS CLOSED DUE TO ALREADY UPDATED FSP IS FMOS STAFFS NOT AWARE IS THE FSP FEEDBACK HAVING DISPUTE OR FINANCIAL ACT MISCONDUCT

I am dissatisfied that my case IC,: 700608075447 was closed by FMOS without me being informed and without a proper review of my documents. Staff also refused to discuss the matter when I called on This is a breach of fair process. I request FMOS investigate." -

Formal request for immediate review I therefore formally request that FMOS Senior Management: 1. Immediately review the closure of FMOS17145 and FMOS17146. 2. Reopen or otherwise conduct a proper supervisory review of both matters. 3. Confirm whether all documents couriered to FMOS were received and reviewed. 4. Identify the officer(s) responsible for the assessment and closure decision. 5. Provide the reasons and procedural basis for closing the complaints. 6. Confirm whether the supporting evidence was reviewed before closure. 7. Provide a written explanation of the applicable complaint-handling workflow and status notification process. 8. Ensure that my complaints are reviewed by a senior officer who has not previously made the closure decision. 9. Preserve all records, correspondence, call logs, case notes and documents relating to FMOS17145 and FMOS17146. 10. Provide me with a formal written response addressing each of the above concerns.

Dear Mr. Kuna, Reference is made to our teleconversation just now. Please forward a copy of the following documents to enable us to consider your dispute: A copy of FMOS Dispute Form (as attached); A copy of Permitted Disclosure Form (as attached); A copy of police report; A copy of bank statement; A copy of IC; and A copy of any other documents related to the dispute (if any). Please note that FMOS will only consider a dispute if that dispute falls within FMOS’ jurisdiction and the dispute is made within 6 months from the date of the financial institution’s final decision. We prefer if you could submit soft copy of the documents ALL IN PDF FORMAT TODAY UPDATE BASED ON ABOUT DISCUSSION WITH FMOS THE DELAY GIVEN TO FMOS FOR FURTHER INVESTIGATION A OFFER CAN IMMEDIATELY CLOSED MY COMPLAINTS WITHIN AN HOUR REFUSED TO DISCUSS WITH CUSTOMER